oChats.io

About oChats.io

Deep Dive with Clara AI

oChats.io is a cloud-based CRM and omnichannel messaging platform designed to manage all your business communications across WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, WeChat, and email from a single interface. It features a unified team inbox with multi-member access, robust workflow and chatbot automation, broadcast modules for personalized marketing campaigns, and real-time cross-channel performance analytics to track where your sales originate.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $359.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers
Individuals

API Support

Available

Modes of Support

Business Hours, Online

oChats.io Features

Show Feature Explanation

Show Missing Features

Customer Self-Service Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%

Integration with CRM/Helpdesk Systems

Multi-Channel Support

AI Chatbots & Virtual Assistants

Ticket Submission & Tracking

Knowledge Base & FAQs

Self-Service Portal

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Search & Content Discovery

Reporting & Analytics

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Live Chat Features

Persistent Chat

Creating a subject-based group conversation that persists over time

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Customer Success Features

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Churn Tracking

Monitor contract milestones and churn risk

Usage Analytics

Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.

Customer Health Scoring

Combines engagement metrics, payment data, and churn risk indicators to calculate a comprehensive customer health score.

Account Management

Helps to manage user accounts within organisations

Lifecycle Management

Helps in automating and managing all the critical phases of a contract, starting from its initiation until its compliance and renewal.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Milestone Tracking

They act as signposts through the course of your project, as they help to ensure that you're staying on track.

CRM Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Predictive Analytics

Advanced analytics for predicting outcomes based on performance and historical data.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Customization

Helps to customize the system for use in industry-specific use cases

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

oChats.io Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Starter $359.00 $359.00 per year

1 Workspace
Unlimited Team Members
Unlimited Messages & Contacts
Unlimited Broadcasts
All Features Unlocked
50GB Data Storage
Standard SLA Support (within 48 hours)
Free 1-time onboarding
Supports channels: WhatsApp API, Telegram, Facebook Messenger, Instagram, Email, LINE, WeChat

Start Free Trial

Pro $639.00 $639.00 per year

1 Workspace
Unlimited Team Members
Unlimited Messages & Contacts
Unlimited Broadcasts
All Features Unlocked
50GB Data Storage
Standard SLA Support (within 48 hours)
Free 1-time onboarding
Supports channels: WhatsApp API, Telegram, Facebook Messenger, Instagram, Email, LINE, WeChat

Start Free Trial

Business $919.00 $919.00 per year

1 Workspace
Unlimited Team Members
Unlimited Messages & Contacts
Unlimited Broadcasts
All Features Unlocked
50GB Data Storage
Standard SLA Support (within 48 hours)
Free 1-time onboarding
Supports channels: WhatsApp API, Telegram, Facebook Messenger, Instagram, Email, LINE, WeChat

Start Free Trial

Enterprise $1,199.00 $1,199.00 per year

1 Workspace
Unlimited Team Members
Unlimited Messages & Contacts
Unlimited Broadcasts
All Features Unlocked
50GB Data Storage
Standard SLA Support (within 48 hours)
Free 1-time onboarding
Supports channels: WhatsApp API, Telegram, Facebook Messenger, Instagram, Email, LINE, WeChat

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 01/07/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about oChats.io Pricing

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oChats.io Reviews

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Videos on oChats.io

Video Demo: Omnic...

oChats.io Screenshots

Broadcast module

Connect channel

Contacts

Ticketing System

Inbox

oChats.io FAQs

Does this CRM actually sync with WhatsApp, or is it just "smoke and mirrors"?

oChats integrates directly via the official Meta WhatsApp Cloud API. Every message sent or received, along with read receipts, tags, and contact data, is mapped flawlessly in real-time. It does not rely on risky workarounds or messy Chrome extensions that break when WhatsApp updates.

Is oChats only for WhatsApp, or does it support other communication channels?

While built heavily for WhatsApp, oChats is a true omnichannel platform. One subscription allows you to connect and manage messages from Instagram, Facebook Messenger, Telegram, LINE, WeChat, and a website live chat widget all from a single dashboard.

What is WhatsApp Business API pricing in Malaysia?

WhatsApp Business API pricing in Malaysia has two components. First, you pay for a platform like oChats to manage your WhatsApp for business conversations (via a platform subscription). Second, Meta charges per-conversation fees based on the conversation type (user-initiated vs. business-initiated) and the customer’s country.

What is included in every oChats workspace?

Each workspace supports one account per channel (e.g., 1 WhatsApp account, 1 Facebook Messenger, 1 Instagram, 1 Telegram, 1 LINE, and 1 WeChat account). If your business runs multiple independent brands or locations that require separate corporate numbers, you can easily add additional workspaces.

Is there a free trial available to test the platform?

Yes. oChats offers a 7-day free trial with all features fully unlocked so you can test the team inbox, broadcast modules, and automation workflows. No credit card is required to sign up.

Do you provide setup and onboarding support for new users?

Yes. All paid plans include a free 1-time onboarding support session to help your team connect your communication channels, upload contacts, and set up your initial team routing properly.

What is oChats.io used for?

oChats.io is Customer Self-Service Software. oChats.io offers the following functionalities: