Lightstep Incident Response

About Lightstep Incident Response

Lightstep Incident Respond is a downtown handling platform developed specifically for DevOps and SREs to assist them in enabling the services context and automation to respond to issues quickly. It enables you to set alerts to inform the right responders to rapidly assemble and bring your systems back online. With this software, you can eliminate context switching and enhance awareness and attention, allowing you to solve challenges quicker. By integrating your tools and teams in one location, you can automate critical procedures to save time. It further enables the user to auto-fill their team's on-call shifts, pre-set escalation procedures, and connect their ChatOps tools straight into the platform in order to save time and effort. Users can also set personalized notification options across all of their devices to avoid alert fatigue and get alerted in the way that works best for them. Furthermore, Lightstep Incident Respond enables the user to use pre-built connectors for the most popular Enterprise and DevOps apps, or to create their own with the versatile APIs that they provide.

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Pricing

Free Trial Not Available
Lightstep Incident Response Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

60%
Momentum

64%
Popularity

84%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Lightstep Incident Response Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%

Real-time Dashboard

Provides easy visualization of the latest data

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Lightstep Incident Response Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Standard Custom

Features

Unlimited service definitions
Pre-built user & team definitions
Unlimited on-call schedules & escalation policies
Unlimited responder & stakeholder notifications
Alert detection & management
Incident investigation
Collaboration integrations with Slack, Teams, and Zoom
Pre-built analytics & reporting

Pro Custom

Features

Everything in Standard
Custom roles and permissions
Advanced analytics and custom reports
Predictive intelligence with similarity, classification, and AI search

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Disclaimer: The pricing details were last updated on 01/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Lightstep Incident Response Pricing.