HubSpot Service Hub Reviews

User Rating

4.6/5 (Based on 2,110 Ratings)

Rating Distribution

Excellent
63.6%
Very Good
31.2%
Average
3.7%
Poor
1%
Terrible
0.4%

User Sentiments

User Friendly Interface, Extensive Integrations, Robust Knowledge Base, Workflow Automation

Limited Knowledge Base Customization, Inconsistent Notifications, Ticket Management Limitations, Customer Portal Limitations

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Review Summary

Users praise HubSpot Service Hub for its comprehensive features and user-friendly interface. They appreciate the ease of use, customization options, and integration with other HubSpot products. The software's ability to streamline customer service processes, automate tasks, and provide valuable insights is also highlighted. However, some users express concerns about the occasional glitches, limited reporting capabilities, and the need for a dedicated implementation team for complex setups. Overall, HubSpot Service Hub is a popular choice for businesses seeking an all-in-one customer service solution.

Pros

Efficiently manage customer interactions across multiple channels.
Comprehensive view of customer data for personalized service.

Cons

Elaborate pricing structure that may be confusing to some users.
Occasional reports of technical glitches affecting user experience.

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Reviews

Luimar G

February 28, 2024 Source: G2.com

Best way to optimize your tasks

What do you like best about HubSpot Service Hub?

I think the way it is organize and how you can drill different options depending on the category is awesome. You don't only have a CRM to track your tasks but also has a place where you can literally do anything you need within your business. I also love the customer support team, I've contacted them quite times and they resolve the issue in a great timely manner way.

What do you dislike about HubSpot Service Hub?

Nothing, I think it is great. I only have something to request, to make some templates on the knowledge base avalable and have more options on it.

What problems is HubSpot Service Hub solving and how is that benefiting you?

It is helping to optimize the time we spend on tracking task, integrating systems to feed a webpage.

Stephanie M

February 28, 2024 Source: G2.com

A Game-Changer for Customer Service Excellence

What do you like best about HubSpot Service Hub?

HubSpot Service Hub has transformed our sales operations. The intuitive ticketing system, comprehensive knowledge base, and powerful analytics have streamlined our processes and empowered my team to guide new sales leads to happy customers. The features for online chat have been amazing and we rely on this tool every day to connect with new leads.

What do you dislike about HubSpot Service Hub?

Learning Hubspot can be challenging at first but their customer support and online community have been helpful to understand how to set up new workflows, integrations and process. I am excited to continue to learn and develop my skills.

What problems is HubSpot Service Hub solving and how is that benefiting you?

It is key for my team to be available through many communication channels like email and online chat. Hubspot helps the team stay organised, create automatic tasks to follow up and guide sales leads to happy customers.

Verified User in Business Supplies and Equipment

February 28, 2024 Source: G2.com

Good experience

What do you like best about HubSpot Service Hub?

.It's quite user-friendly and you're able to track every communication

What do you dislike about HubSpot Service Hub?

I've used it for a long time and still nothing comes to mind

What problems is HubSpot Service Hub solving and how is that benefiting you?

Automatical communication, customer emailing & calling

Abby G

February 28, 2024 Source: G2.com

Great CRM for any Business

What do you like best about HubSpot Service Hub?

Hubspot Service Hub has been an incredible tool in maintaining our client database while offering many features to help us in our day to day tasks. It is easy to use and the customer support combined with the self-service help tools have made it very accessible when I need anything.

What do you dislike about HubSpot Service Hub?

I have not come across any downsides at this time.

What problems is HubSpot Service Hub solving and how is that benefiting you?

We need one space that is our source of truth and houses all of our customer/client information. The integrations with Gmail and PandaDoc have been amazing to bring information over so we have one central spot to view the customer from pre-sale to ongoing customer.

Brittany K

February 28, 2024 Source: G2.com

Very simple yet so effective to use.

What do you like best about HubSpot Service Hub?

The format of hubspot makes it easier to read the page and the ability to move tickets around to various sections and being able to include notes and send emails as well as receiving notifications makes work so much easier

What do you dislike about HubSpot Service Hub?

There's nothing I dislike about hubspot. I feel everything as of now is up to scratch.

What problems is HubSpot Service Hub solving and how is that benefiting you?

I'm unware of any current problems with service hub which is being solved

Eaunic M

February 28, 2024 Source: G2.com

Amazing how they can provide an accurate solution and even follow-up with you on time.

What do you like best about HubSpot Service Hub?

They can follow up with me on time whenever they need to check further the issue. I can also contact them by phone for any feature questions. I can easily access the HS Service Hub whenever needed.

What do you dislike about HubSpot Service Hub?

While I find HubSpot Service Hub overall very useful, one aspect that I find challenging is the complexity of setting up and customizing certain features. Sometimes, it can feel a bit overwhelming navigating through the various options and configurations.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Automation and Workflow Optimization: HubSpot Service Hub offers automation features that help streamline repetitive tasks and workflows. By automating certain processes, we can save time and resources, allowing our team to focus on more value-added activities.

William T

February 23, 2024 Source: G2.com

'A Service that keeps Customers coming back for more'

What do you like best about HubSpot Service Hub?

I rate how its able to inform on customer data and engagement, consequently providing tailored service to encourage repeat business. How it improves connections, cultivates a devoted community that propels our growth. It delivers personalized service that really deepens customer relations, making them come back again and again for mutually beneficial engagements. i

What do you dislike about HubSpot Service Hub?

I've got no qualms with HubSpot Service Hub. Its so user-friendly, a dependable knowledge base, robust service provider with fantastic support. Tops!

What problems is HubSpot Service Hub solving and how is that benefiting you?

This Platform is streamlining customer support processes for us and enhancing overall customer experience. It provides as well a knowledge base, and channels for tangible engagement, leading to a wider customer base, and mutually beneficial interactions.

Verified User in Transportation/Trucking/Railroad

February 22, 2024 Source: G2.com

Key to success

What do you like best about HubSpot Service Hub?

What I like best about HubSpot Service Hub is its seamless integration with other HubSpot tools, making it incredibly convenient to manage customer interactions, tickets, and feedback all in one place. Plus, its user-friendly interface and robust features empower our team to deliver exceptional service and support efficiently.

What do you dislike about HubSpot Service Hub?

One potential downside of HubSpot Service Hub is its pricing structure, which can be prohibitive for smaller businesses or those on a tight budget. Additionally, while the platform offers a comprehensive set of features, some users may find certain advanced functionalities lacking compared to more specialized customer service software solutions.

What problems is HubSpot Service Hub solving and how is that benefiting you?

HubSpot Service Hub addresses the challenges of managing customer support and service operations by centralizing communication channels, ticketing systems, and customer data. This streamlines our customer service processes, enhances communication efficiency, and improves customer satisfaction. With HubSpot Service Hub, we can easily track and resolve customer issues, provide timely support, and cultivate stronger relationships with our clients, increasing loyalty and retention.

Christina W

February 16, 2024 Source: G2.com

We Love HubSpot!

What do you like best about HubSpot Service Hub?

One-stop shopping. For our team and what we do, having everything centrally located where everything can integrate is AMAZING!

What do you dislike about HubSpot Service Hub?

We do not currently do any direct marketing so we are utelizing HubSpot a bit differently (for the email and the apps integration). The ticketing is a bit confusing when yu are using HubSpot this way.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Keeping everything together and easy to manage.

Verified User in Information Technology and Services

February 15, 2024 Source: G2.com

Service Hub

What do you like best about HubSpot Service Hub?

New view settings, easy to see tickets in queue and track ticket resolution.

What do you dislike about HubSpot Service Hub?

Sometimes loses sync with 3rd party apps, connection should be more than 5 MB/s for normal loading times (graphics intensive on older machines?), some tab, text alignment and format issues within the Chrome browser window (software engineering fix)

What problems is HubSpot Service Hub solving and how is that benefiting you?

Routing inquiries or questions from multiple sources like Facebook, text, calls (Aircall) into one ticketing system so we don't miss anything. Timing shows how quick we touch an issue and time to resolution is easy to see in reporting. Great reporting allows us to track tons of different categories, time frames, ticket owner, and product they inquired about.

HubSpot Service Hub Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use HubSpot Service Hub?

Review Summary

Pros

Cons

Luimar G

Stephanie M

Verified User in Business Supplies and Equipment

Abby G

Brittany K

Eaunic M

William T

Verified User in Transportation/Trucking/Railroad

Christina W

Verified User in Information Technology and Services

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