DOPE

About DOPE

Deep Dive with Clara AI

DOPE by ScanMonk is an AI-powered customer intelligence and experience analytics platform designed to help businesses understand customer behavior, predict risks, and improve retention and revenue growth. The platform consolidates customer feedback, reviews, surveys, support interactions, and behavioral signals into a single analytics dashboard, enabling organizations to make faster and more informed decisions. Using advanced analytics and machine learning models, DOPE identifies customer sentiment trends, detects early signs of dissatisfaction, predicts churn risk, and highlights opportunities for engagement and upselling. Businesses can use these insights to proactively resolve issues, improve customer satisfaction, and strengthen long-term customer relationships. DOPE offers real-time monitoring and AI-generated insights that allow teams to track customer experience metrics, identify patterns in feedback, and respond quickly to emerging problems. Interactive dashboards and data visualizations make complex customer data easy to understand for business, marketing, support, and leadership teams. The platform integrates with existing business systems, customer feedback channels, CRM platforms, e-commerce stores, review platforms, and business intelligence tools to create a unified view of the customer journey. This enables organizations to eliminate data silos and gain a complete understanding of customer interactions across multiple touchpoints. DOPE is particularly valuable for D2C brands, e-commerce companies, SaaS businesses, customer support teams, and growth-focused organizations that rely heavily on customer satisfaction and retention. The platform helps companies reduce churn, improve Net Promoter Scores (NPS), enhance customer loyalty, and optimize marketing and customer success strategies. Key capabilities include AI-powered insights, advanced analytics, customer sentiment analysis, real-time alerts, data visualization, dashboard reporting.

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Pricing

Free Trial Not Available
Starts at $35.0.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

DOPE Features

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Business Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%

Trend Indicators

Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

Key Performance Indicators

Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes

Dashboard

A digital insight of reports and other workings on a single screen

Strategic Planning

Defining future strategy or direction based on well-detailed reports and forecasts.

Profitability Analysis

Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project

Data Analysis

Helps in analyzing stored raw data and converting them into useful reports

Benchmarking

Setting up standards and targets for your team and team members, so that they are performing at their best

Ad hoc Reports

Creates impromptu reports as and when the occasion requires

Ad hoc Query

Helps in answering a query as and when it arises

Ad hoc Analysis

A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question.

Survey/ User Feedback Features

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Phone Survey

It enables you to run your survey over telephones

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Analytics Platforms Features

Alerts & Notifications

Integration with BI & Data Tools

Scalability & Performance

Query & Search Capabilities

Collaboration & Sharing

Real-Time Analytics

Self-Service Analytics

Advanced Analytics

Dashboard & Reporting

Data Processing & Transformation

Data Integration & Ingestion

Data Visualization

AI-Powered Insights

Leverages machine learning to uncover hidden connections, anomalies, trends, and growth opportunities

Mobile & Embedded Analytics

Data Governance & Security

Customer Data Platform (CDP) Features

Behavior Tracking

A tracking tool that facilitates fostering positive customer reaction

360-degree Customer view

Aggregates entire customer data attributes from various touchpoints into a single dashboard.

Data Enrichment

A value-addition process of improving lead quality with new attributes.

Data Source

Import customer data from several sales and marketing channels

Email Marketing

Helps to do email marketing and customizes emails to make a good impression to audiences

Multi-step Marketing

Create a campaign flow or storyboard by adding numerous campaign elements.

Audience Builder

Allows to segment the customers/subscribers using attributes and personas.

Identity Graph

Create a correlation between individuals with identical match groups.

Data Orchestration

Automated process to integrate and sync data across multiple marketing channels

Hyper Targeting

Delivering Ad content to extremely relevant interest group segments.

GDPR Compliance

Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

Data Cleansing

Helps in verifying/correcting/modifying inaccurate or coarse data from database

Landing Pages

Enables you to create an attractive platform where your subscribers will be directed to upon clicking on a link in the email

DOPE Pricing

Free Trial

Not available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

STARTER $35.00 $35.00 per user / month

• Ideal for startups and small businesses

• AI-powered customer insights

• Customer sentiment analysis

• Real-time analytics dashboard

• Up to 10 team members

• Email and online support

• Starting at $35/month

Start Free Trial

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