Convin Pricing: Cost and Pricing plans

Convin Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Pricing Plans

Real-Time Suite Custom

Features

Real-Time Agent Assist
- Agents real-time monitoring and guidance
- Searchable AI Knowledge Base
- Call Script Guidance
- Real-time prompts
- Advanced help cards
- Live call transcript
Supervisor Assist
- Supervisor Assist Dashboard
- Real-time visibility to conversations
- Observe real-time changes in sentiment trends
- Track violations on every call
- Get timely violation alerts

Convin Insights Custom

Voice of Customer

Features

Scalable voice of customer analysis
Report critical and granular insights on every interaction
AI-driven Insights
AI Summarisation
Lead Propensity, CSAT, and Collection Scoring
Entity Detection
Convin Events Tracker
Customer sentiment analysis
Parameter-level win-loss analysis

Post Interaction Suite Custom

Features

Automated Quality Assurance
- 100% automated conversation scoring
- Omnichannel QA on calls, chats, and email
- Receive Gen AI-powered feedback
- Automated sampling and manual audit workflow
- Feedback and alert mechanism
Automated Agent Coaching
- AI-driven coaching session assignment
- Personalised and targeted sessions
- Peer-to-peer coaching
- Coaching effectiveness assessment
- Daily agent feedback
AI Learning Management System(LMS)
- Manual Coaching
- AI knowledge Base
- Agent readiness assessments
- Leaderboard and Gamification
- Document creation with Convin Editor

Mobile Application Free

Features

Analytics on-the-go
Quick team and agent insights
Real-time notifications
Dive Deep into Violations
Flexible agent coaching on-the-go
Incentivize agents with a leaderboard and gamification
Easy app setup
Multiple sign-in options

Quality Management Software Free

Features

Single manual QA platform
Flexible call auditing template
Automated audit workflow
Detailed audit reporting dashboard
Feedback and alert mechanism
Agent Rebuttal Management System

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/07/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Convin FAQs

How much does Convin cost?

Convin offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about Convin pricing.

Does Convin offer a free plan?

Yes, Convin offers a free plan.

Learn more about Convin pricing.

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