10to8

Approx 4 years ago, I noted a challenge in reaching students who attend classes online. As we are encouraged to maintain contact with these students, it is difficult to manage at our best with multiple time zones, varying schedules and availability, and other logistical issues. I am part of a team that was exploring schedule solutions. After trying a couple of tools, I chose 10to8 as it provided all the tools and features needed and the price was good compared to other tools. The tool is being used by several people within our department as well as others. However, the campus also has users using other tools at this time as well. The decision often comes down to costs or just personal preference.

• Online scheduling.
• Reminder by text and email.
• Ability to sync with many personal and professional scheduling tools, such as Outlook.

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• Some of the CRM tools are limited or slow; perhaps an ability to customize for specific needs.
• More ability to customize the schedule page.
• They need an APP for iPhone and Android.

I personally have found the tool to be were very well-suited for many applications within academia, and obviously it can be used in any situation where the scheduling of clients is important. There are some tools and features within 10to8 that I personally do not utilize, such as collecting payments for services, but they appear to be a useful tool and feature for businesses that may need to utilize the service. In my particular experience, we utilize the tool to reach out to approximately 90 to 120 students on a monthly basis. The students are encouraged through emails and other course announcements to book an appointment with me. The tool will sync with my personal calendars so that there is never a conflict in scheduling and students are able to add themselves to my calendar and book an appointment on autopilot. The tool also sends them an email and text notifications with reminders of the times that I have set up. One thing that I've come to rely on is that many of the tools are set it and forget it, meaning it runs by itself in the background, does its job, and I seldom have to worry about the functionality.

This allows my clients to book online without me trying to find a way to make our schedules work. I have some days in and out of the office for this business so being able to open specific time slots is very helpful and saves me a lot of time and phone calls.

• Rescheduling ability by the customer.
• Easy search and click to make an appointment.
• Reminder emails or texts that prevent no-shows.

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• I would love to have this software connect to a client notes history, where I can keep visit notes with clients all under their appointment times.

I think the competitive booking sites, to my understanding, offer more integrated full-office functions like client history, visit or product payments, etc.

I run a business offering tarot readings, and really love that 10to8 works so well for managing my schedule. Because I only offer so many in-person appointments per month I really appreciate not having to pay a fortune. The free plan offers everything that I need, but if I was at the point where I needed to go up in plans I would have no issues paying for it. I've tried other scheduling apps in the past, but they didn't integrate payment options, leading to multiple steps to get the appointment completely booked. The couple of times that I had issues (mostly due to me more than the software) customer service was quick to respond and help walk me through it. I honestly don't think I have any complaints about it - and I have recommended it to several people in my field.

• Ease of use.
• Affordable.
• Excellent customer service.

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• Needs some more integration with e-commerce sites.

10to8 works really well for simple appointments for my clients, and for the most part clients love it. It wouldn't be as good for any appointments that require any sort of detailed consultation before booking an appointment.

I love 10to8 for scheduling prospective new clients. It makes it easy to keep everything in one place and initial communication is recorded for all departments.

• Allows for text messaging between prospective new clients
• Helps keep everything organized
• Allows for a central place for all departments to access information

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• Allow to send attachment through the messaging system to a prospective client

10to8 Appointment Scheduling Software is being used for prospective new clients. Not best for current clients.