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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM logo

Zoho CRM

CRM Software

4.3 2,504 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

MailChimp logo
Email Marketing Software

1.6 936 user ratings

View Details

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Encharge logo
View Details

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Bigin by Zoho CRM logo

Bigin by Zoho CRM

CRM Software

4.7 544 user ratings

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Overview

Description Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more Create targeted email or ad campaigns by connecting with MailChimp, an email marketing software that specializes in making sure that your emails reach the right people at the right time. It targets your customers based on behaviour, preferences, previous purchases and also sends a series of emails with just a single API request. MailChimp enables you to reach a wider audience with its ad campaigns on Google, Facebook and Instagram. It also provides you with advanced reporting features which lets you access your sales, revenue or any other report from anywhere, anytime. Its mobile app features a number of intent-based templates that lets you create and send campaigns directly from your phone. Read more Encharge is a marketing automation software specially designed for startups, helping them send emails to clients based on the latter’s browsing habits. It is the first marketing automation platform for startups that integrates with the applications they already use. It is capable of nurturing leads and signing them up for available services and products. Encharge extracts the available data from the users’ database, analyses the customers’ behaviour and then sends them targeted messages. It also allows users to see the customers’ activity in real-time, like who is reading emails, upgrading accounts, etc. Encharge also help startups building flows, import contacts and create segments for their customers. Its inbuilt Facebook retargeting tool helps companies reactivate existing users based on ads. The platform assures active integration with 48+ external tools like Chargebee, Intercom, Stripe, Salesforce, Hubspot, Segment, Slack etc. A dedicated support team helps the user companies with their Encharge account. Read more Bigin by Zoho CRM is a refreshingly simple CRM built with small businesses, startups and growing teams in mind. It is designed to be intuitive and easy to use, helping you bring all your customer-facing operations—including sales, marketing, onboarding, delivery, and support—all into one place. Bigin lets you manage every important interaction and customer relationship with ease—no more switching between spreadsheets or dealing with overly complicated tools. Over 30,000+ businesses globally trust Bigin to simplify their processes and strengthen their customer relationships. Whether you are just starting out or scaling up, Bigin gives you the features you need to keep growing! Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $4.45. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $79.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $7.0. Offers Free-forever plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    66%
  • Popularity
    82%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    78%
  • Momentum
    63%
  • Popularity
    88%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    75%
  • Momentum
    68%
  • Popularity
    74%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    85%
  • Momentum
    64%
  • Popularity
    79%
SaaSworthy Awards # 2 Most Worthy # 7 Fastest Growing # 9 Fastest Growing # 5 Most Popular # 10 Fastest Growing # 15 Fastest Growing # 11 Most Popular # 14 Highly Rated

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 2,504 user ratings
1.6/5 936 user ratings
4.6/5 277 user ratings
4.7/5 544 user ratings
Rating Distribution
  • Excellent

    50.2%
  • Very Good

    34.3%
  • Average

    9.8%
  • Poor

    2.8%
  • Terrible

    2.9%
  • Excellent

    8.1%
  • Very Good

    4%
  • Average

    3.4%
  • Poor

    4.5%
  • Terrible

    80%
  • Excellent

    86.6%
  • Very Good

    4.7%
  • Average

    0.7%
  • Poor

    0%
  • Terrible

    7.9%
  • Excellent

    73.3%
  • Very Good

    23.7%
  • Average

    2.4%
  • Poor

    0.2%
  • Terrible

    0.4%
User Sentiments

    Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

    Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

    Ease of Use, Free Plan, Email Templates, Extensive Integrations

    Unreliable Customer Support, Account Suspensions, Spam Issues, Outdated Interface

    Intuitive User Interface, Powerful Automation Features, Extensive Integrations, Excellent Customer Support

    Lack of Ecommerce Integrations, Limited Built-in Form Builder, Steep Learning Curve for New Users, Occasional Bugs

    Ease of Use, Affordable Pricing, Effective Sales Pipeline Management, Seamless Gmail Integration

    Limited Integrations with third-party apps, Limited Customization Options, Occasional Software Bugs/Glitches, Inadequate Customer Support

Review Summary

Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.

Overall, users praise the user-friendly interface, email customization options, and automation features of the software. They appreciate the wide range of templates, ease of use, and helpful customer support. However, some users mention occasional glitches, deliverability issues, and limited reporting capabilities. Additionally, pricing concerns and a learning curve for advanced features are noted. Generally, users find the software effective for basic email marketing needs, but suggest improvements for advanced functionalities and analytics.

Encharge users commend its user-friendly interface, ease of use, and the ability to automate marketing tasks, resulting in improved efficiency. Additionally, its segmentation and targeting capabilities are praised for their effectiveness in delivering personalized messages to specific customer segments. However, some users express concerns regarding the lack of advanced features, limited reporting options, and occasional technical difficulties. Overall, Encharge is generally well-received for its user-friendly design and effective marketing automation capabilities, but it may require further development to address the need for more advanced features and comprehensive reporting.

Many users appreciate Bigin's simplicity and ease of use, citing its user-friendly interface and intuitive design as key strengths. The software's customizable features and ability to integrate with other business tools are also frequently praised. However, some users have encountered challenges with the system's limited reporting capabilities and occasional technical issues. Additionally, a few reviewers have expressed concerns about the software's pricing structure and the lack of certain advanced features found in competing products.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $4.45. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $79.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $7.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Ultimate $52.00 $65.00 per user / month

Free Free

Essentials $4.45 $4.45 per month

Standard $6.64 $6.64 per month

Premium $132.85 $132.85 per month

Growth $79.00 $99.00 per month

Premium $129.00 $159.00 per month

Enterprise Custom

Free Free

Express $7.00 $9.00 per user / month

Premier $12.00 $15.00 per user / month

Bigin 360 $18.00 $21.00 per month

 
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Screenshots & Videos

Screenshots Live Chat System
+ 12 More
App Engagement
+ 2 More
Engaged Users
+ 1 More
360 Degree View
+ 4 More
Videos Video Thumbnail
+ 3 More
Video Thumbnail
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Vendor information

Company Details Located in: Pleasanton, California - 94588 Founded in: 2005 Located in: Atlanta, Georgia Located in: Sofia, Bulgaria Founded in: 2019 Located in: Pleasanton, California
Contact Details

+1 877-834-4428

https://www.zoho.com/crm/

Not available

https://mailchimp.com/

Not available

https://encharge.io/

+1 888-900-9646

https://www.bigin.com/

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