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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Assist logo

Zoho Assist

Remote Access Software

4.4 5,184 user ratings

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ISL Online

Remote Desktop Software

4.8 326 user ratings

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dameware Mini Remote Control logo
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RescueAssist logo
Remote Access Software

4.5 381 user ratings

View Details

Overview

Description Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation. Read more ISL Online web-based remote desktop software is very easy to use and comes packed with suitable features. You can remote access and monitor any Mac, Windows, or Linux computer within the shortest possible period of time, using any system/device. Users can transfer files easily. The software is highly collaborative also because you can co-monitor systems or deliver instructions using a live chat facility. Session recording and session transfer features add to its utility value. You can remotely control systems and access data while on the go. It ensures high-speed screen sharing. ISL Online has servers across the world so service flow is always undisturbed. It comes with a webinar portal. Read more Dameware Mini Remote Control is a powerful remote control software designed to meet the customer support and help desk needs. With its versatile capabilities, users can remotely access and manage Windows, Linux, and Mac OS X computers, laptops, and servers—all from a single, centralized console. This tool makes troubleshooting and problem-solving seamless, saving time and improving efficiency. Dameware Mini Remote Control also supports out-of-band connections, allowing to remotely connect to computers with Intel® vPro™ technology, including AMT, Wake-on-LAN, and KVM support. This ensures users can access devices even when the operating system is unresponsive. Whether working in IT support, system administration, or managing a help desk, Dameware Mini Remote Control simplifies remote sessions and enhances the ability to provide swift and effective assistance. Its broad compatibility and advanced features make it an essential tool for efficient remote management and support.. Read more RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. Read more
Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $0.25.
  • Free Trial Available
  • Starts at $370.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $55.0.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    75%
  • Popularity
    73%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    70%
  • Momentum
    61%
  • Popularity
    86%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    86%
  • Momentum
    63%
  • Popularity
    81%
SaaSworthy Awards # 4 Fastest Growing # 3 Most Searched # 1 Most Worthy # 3 Fastest Growing
Not Available
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA
  • NA

Reviews & Ratings

User Rating
4.4/5 5,184 user ratings
4.8/5 326 user ratings
Not Available
4.5/5 381 user ratings
Rating Distribution
  • Excellent

    74.5%
  • Very Good

    13.7%
  • Average

    1.9%
  • Poor

    1.1%
  • Terrible

    8.8%
  • Excellent

    77.3%
  • Very Good

    21.5%
  • Average

    1.2%
  • Poor

    0%
  • Terrible

    0%
Not Available
  • Excellent

    58%
  • Very Good

    36.2%
  • Average

    5%
  • Poor

    0.3%
  • Terrible

    0.5%
User Sentiments

    Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

    Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

    Not Available
    Not Available

    User Friendly Interface, Fast Remote Connections, Seamless Screen Sharing, Reliable Remote Access

    Unreliable Software, Occasional Connection Issues, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

Review Summary

Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

Not Available
Not Available

Users appreciate the remote access, screen sharing, and remote control capabilities of the software, which enable efficient troubleshooting and support. It is praised for its user-friendly interface, ease of setup, and compatibility with various devices and operating systems. However, some users have reported occasional connectivity issues, slow response times, and difficulty navigating the software's interface. Additionally, there is feedback suggesting that the pricing could be more flexible to accommodate different business needs.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $0.25.
  • Free Trial Available
  • Starts at $370.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $55.0.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Standard (Remote Support) $10.00 $12.00 per user / month

Professional (Remote Support) $15.00 $18.00 per user / month

Enterprise (Remote Support) $24.00 $28.00 per user / month

Standard (Unattended Access) $10.00 $12.00 per user / month

Professional (Unattended Access) $15.00 $18.00 per user / month

Pay Per Use $0.25 $0.25 per Minute

Standard $34.90 $34.90 per user / month

Premium $54.90 $54.90 per month

Enterprise $99.90 $99.90 per month

Self-Hosted (Server License) $44.90 $44.90

Enterprise (Server License) $99.90 $99.90 per month

Dameware Mini Remote Control $370.00 $370.00 One-time license

Custom Custom

RescueAssist $55.00 $69.00 per month

 
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View Detailed Pricing
View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

Screenshots Downloads
+ 11 More
ISL Online : Login screenshot
+ 5 More
Multi-factor authentication
+ 2 More
RescueAssist : Connections screenshot
+ 2 More
Videos Video Thumbnail
+ 1 More
Video Thumbnail
+ 2 More
Video Thumbnail
+ 1 More
Video Thumbnail

Vendor information

Company Details Located in: Pleasanton, CA Founded in: 1996 Located in: Ljubljana, Slovenia Founded in: 2001 Located in: Austin, Texas Located in: Boston, MA
Contact Details

+1 (888) 900-9646

https://www.zoho.com/assist/

+386 1 2447760

https://www.islonline.com/

+1 866-530-8040

https://www.solarwinds.com/dameware-mini-remote-control

1 855 263 2838

https://get.gotoassist.com/

Social Media Handles

Not available

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