GoToMyPC

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

It's a solid program and we've used it corporate-wide for about 6 years. Technically I have no issues with it.

The price gouge is puzzling - If they are finding people to pay almost $900 for the same (single seat) that you can source for a fraction of that (sometimes free), then God bless them. I for one will not be one of those saps. Our entire company has canceled.

Find a cheaper solution. There are many alternatives. There is nothing proprietary or special about this product.

Office access from home.

Easy to load and start using- allows access and is consistent

Screen slides are clunky- have to enlarge to full screen frequently to get buttons to work. Logs out quickly . If computer is off or had a reboot, at times shows unavailable and have to ask someone to go turn on again.

Make sure you have dedicated computer towers for remote employees- otherwise offices becomes unusable as remoting in makes PC In office un-usable.

Access for remote employees- gives us options to not work from one location.

That our IT tech can log in from anywhere in the world, and anytime of the day and fix our issues.

None that I can think of. Have not used it that often personally. The boss and management have used it several times.

A much have for companies with off-site IT technichians

I cannot say how often this has been a life saver. We use an off-site IT tech who is very much in demand and hence very busy. So when he can't make it into the office to fix a problem, he'll take the time, often later that day in the late evening or early hours next morning to log in and fix the issues.

It allows me to work from home and from wherever I am I can access my PC and work items through it’s easy means of log on.

Depending on the amount of data you have saved on there, the software can freeze and run slow somefimes

Definitely recommend it! Easy way to work from home

Allows access to all work data wherever I am and allows me to respond to emails at the same time as working on other projects

It is quick, fast and reasonably priced.

I cannot think of anything to dislike about this product.

This is a fantastic application for a smaller group instead of using a large Citrix program.

Offsite training, connecting to teams that are working out of the office. The benefits are shorter time to get work completed correctly.

Stable, easy to use program. Reasonably user friendly

I've been a customer of gotomypc.com for 7 years. I've been on a 4 pc plan for 5 of those 7 years at a plan rate of $297 per year, with auto renewal. The auto renewal this year came in at a cost of $919.68 per year. That is a two thousand percent increase. Calling them resulted in the same 40% discount mentioned by another reviewer. Even with the discount, that was still more than double the price. The representative, a supervisor, indicated that I had been receiving a discount for the previous years that had now expired. I was never told I was getting a discount. No discount is detailed on the previous years receipts.While I've found the software easy to use, Loved the product, but moving on, and have no thoughts of returning to them, now it's the principle.

Be exceptionally careful with renewals and billing

Remote computer access has lots of benefits, allowing for a more flexible working environment. Was happy with Gotomypc for years, until the price increase this year -- simply not worth their rates. $297/year was reasonable. Even a modest increase - 3.5, even 10% might still be reasonable. I cannot understand who in the company would believe they would retain a loyal customer taking the cost from $297 a year to $919.

It works fine but I have major issues with the account cancellation.

There is no way to cancel your subscription on line and you have to call customer service. I thought I canceled my service and it took a few months for me to realize they were still charging me. I called again and canceled. They would not give me a refund. I would think they would be able to see I did not use the service once during that time. I hate loosing money!!!!!!!

Lost money as I did not even used the service. The service did not benefit my business at all.

It worked fine for 3 years. During that time that I didn't know about Chrome Remote desktop, it served my purposes.

DON'T GO WITH GOTOMYPC!!

After being with them for 3 years, I called in to cancel on Mar 22nd. They said that I would be cancelled at the end of the billing cycle, and that I would be emailed a confirmation email. I received an email on Mar 25 referencing case #07345827. Having dealt with them for 3 years, I assumed all was good and I could move on with my life.

I WAS WRONG.

I check my credit card bill to find out that not only was my account not cancelled, THEY HAVE BEEN BILLING ME FOR OVER DOUBLE MY ORIGINAL RATE FOR THE PAST 2 MONTHS.

Furious, I called in to find out what was going on about 30 minutes ago. The call was immediately picked up. Not only was the person who answered unable to speak or understand English (not a native speaker by their own admission), they got mad at me when I asked for a manager. He angrily told me he could help me, and I told him NO, I would like to speak to a manager. Instead, the phone went silent and I heard nothing for the next minute. It seems like he just put the phone on the table or on hold.

Hearing how angry he had been and unwilling to help, I suspected he was up to funny business and hung up and immediately called back. This time, I was put on hold and got hold music.

I hung up again and called back, hold music. This time, I left it on hold, and called back on a 2nd phone line. Hold music again.

Guess how long I have been on hold now? The clock is at 23 minutes.

These guys are scammers. Don't pay for their services. They hire shady reps to field calls who probably get in trouble when people want to cancel. They don't hesitate to give attitude or blatantly hide when you try to figure out WHY THEY ARE STEALING YOUR MONEY.

Seriously, don't support GOTOMYPC!

Go with Chrome Remote Desktop. It's free and is a much better interface!

I will be reposting this to every review site I can find.

Use Chrome Remote Desktop instead. It's FREE!

None. I cancelled and they raised me to a higher rate. Now their non-english speaking phone rep is hiding from me.

GoToMyPC is easy to use... very user friendly and works great to access my office computer

nothing - works just fine; a little slow at times, but for the most part, works fine.

Easy to use... logon very simple... nice clear screen

I can access my office computer, and mainly use it to access Quickbooks from my desktop to laptop at home.