Home/Remote Access Software/RescueAssist
Updated on: May 31, 2020
What is RescueAssist ?
RescueAssist - Remote Access Software : SaaSworthy.com
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

RescueAssist

Increase Services with Remote Support
(35 Ratings) Write Review

RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software.

RescueAssist Features Show All Features

RescueAssist Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Boston, MA / 1 855 263 2838
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Remote Access Software

RescueAssist Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
RescueAssist
$55 /Month
Billed Yearly

per Technician

Features

  • Web Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack integration

Add-ons

  • Mobile Add-On : Only $20 per Agent Monthly
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RescueAssist Pricing
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Disclaimer: The pricing details were last updated on 02/04/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

RescueAssist FAQs

RescueAssist is Remote Access Software. RescueAssist offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about RescueAssist features.

The pricing for RescueAssist starts at $69.00 per month. RescueAssist has a single plan:

No, RescueAssist does not offer a free plan.

Learn more about RescueAssist pricing.

No, RescueAssist does not provide API.

Ask the Community View Community

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RescueAssist Reviews

OVERALL RATING
3.5
Based on 35 Rating(s)
Rating Distribution
  • 20
  • 5
  • 1
  • 8
  • 1
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Sadika AlamSource : play.google.com
(Reviewed on 08 February 2020)

DO NOT DOWNLOAD Another party can gain access to your device. Using this app there was an attempt to take a large amount from my bank account. They took over my phone and even replied a SMS from my bank!

...more
Deb MasonSource : play.google.com
(Reviewed on 05 February 2020)

I had my phone hacked with this app and they attempted to take a large sum of money from my bank. Luckily I stopped it in time. What are you doing about this?

...more
Liz MacdonaldSource : play.google.com
(Reviewed on 28 January 2020)

Someone did hack my phone and laptop with this and committed fraud but i was very lucky and managed to stop a large sum of money being withdrawn from my account!!!😠😠

...more
Mimi SusieQSource : apps.apple.com
(Reviewed on 17 December 2019)
SCAMMED!!!

I really got scammed through this website, not realizing what I was doing!

...more
Teresa QuintanillaSource : play.google.com
(Reviewed on 28 November 2019)

Awesome

...more
Raymond5824Source : apps.apple.com
(Reviewed on 21 October 2019)
Be careful!!!

The app does exactly what it is supposed to do! But there are scammers who will have you exploit yourself if you are not careful. If you have any problems with your phone please call a trusted support office.

...more
MendozahtcSource : apps.apple.com
(Reviewed on 17 October 2019)
Great App, Stupid People

To everyone giving this app 1 star. It is not the apps nor the developers fault that you got scammed into installing this and allowing some to access your phone. On that note. The app works great I am able to direct my customers to install and get assistance on their iPhones. Really helps when a user is having a outlook issue or one drive issue.

...more
ClassieS55Source : apps.apple.com
(Reviewed on 15 October 2019)
SCAM

It’s a scam

...more
Torrey CooperSource : play.google.com
(Reviewed on 14 October 2019)

This is fine, but please make a technician version of rescueassist like you have for gotoassist. I would like to be able to use Rescue assist from my android to help a client.

...more
Verified UserSource : trustradius.com
(Reviewed on 11 October 2019)
An easy to use and intuitive remote assistance platform

Use Cases and Deployment Scope

We were using this just up until very recently when we migrated to another remote support platform. We have used this for a great many years for supporting our customers in our organization. This platform was being utilized across a couple of different departments across the University but was heavily used by our school. It addresses the business problem of having a good commercial remote assistance tool that is easy to use, both from a technican standpoint and also a customer standpoint.

Pros and Cons

  • The first of these is that it is easy to use, and very intuitive. You don't really need to consult any documentation in order to hit the ground running with this. This is a strength because there are other tools out there that are a bit more complex.
  • It generally works well, without too many issues. This is both on the technician side, and on the customer side. For the customer experience, RescueAssist doesn't require a whole lot of customer interaction, other than first connecting with the technician.
  • It also doesn't require a whole lot of system resources to run and doesn't require a lot of hard drive space to install (at least if you are working with the desktop client). The brand new version maybe web/cloud-based, which may eliminate the need for having to install the client.
Edit
  • One big improvement needs to be to improve the "Run As A Service" feature that runs on a customer's computer. Sometimes this needs to be used to run elevated privileges on their computer, and most of the time this feature works well. On a few occasions though, it would stop, and give an error message.
  • Another area of improvement would be to have a web/cloud based agent/client, but that may have changed in the latest version of the platform. This would save time by not having to install anything on either the technician's computer or the customer's computer.

Likelihood to Recommend

It is well suited in environments that would like a remote assistance platform that is easy to use and intuitive from the technician/customer standpoint, and can easily be set up/configured. It would be less suited in environments that have security standards set in place, such as organizations that may set "least privileges" on user's computers/endpoints. This may conflict with the RescueAssist software, especially when trying to run the "Run As A Service" feature.
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Videos on RescueAssist

Introducing RescueAssist: Radically Refreshing Employee Support
Introducing RescueAssist: Radically Refreshing Employee Support

RescueAssist Screenshots

RescueAssist : Connections screenshot
RescueAssist :screenshot
RescueAssist :Mobile Device screenshot
RescueAssist : Connections screenshot
RescueAssist : Connections screenshot
RescueAssist :screenshot
RescueAssist :Mobile Device screenshot

RescueAssist Integration

92%
(934 RATINGS)
Collaboration Software