Home/Remote Access Software/Zoho Assist vs RescueAssistUpdated on: January 30, 2023

Compare Zoho Assist vs RescueAssist

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. ..show more

RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA / +1 (888) 900-9646

Boston, MA / 1 855 263 2838

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session
Standard (Remote Support)
$12 /User/Month

1 technician

Features

  • Includes features of Free plan, plus
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
  • Voice chat

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Professional (Remote Support)
$18 /User/Month

1 technician

Features

  • Includes features of Standard plan, plus
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Enterprise (Remote Support)
$28 /User/Month

1 technician

Features

  • Includes features of Professional plan, plus
  • Departments
  • Session Recording
  • Service Queue
  • Session Audit
  • Remote Printing
  • Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
  • Diagnostic tools

Add-ons

  • Additional Storage:
    • Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
  • Call Credits for VoIP:
    • Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
  • Enterprise Add-on:
    • Gain access to our premium technical support assistance 24 hours a day, 5 days a week (Monday through Friday), via live chat or email.
Standard (Unattended Access)
$12 /User/Month

25 unattended computers

(Unlimited Technicians)

Features

  • Includes features of Free plan, plus
  • Computer Grouping
  • Group permissions
  • Bulk Deployment
  • Wake on LAN
  • File Transfer
  • Remote Power Options
  • Session Confirmation
  • Multi-monitor Navigation
  • Custom Reports
  • Custom Email Templates
  • Mobile Apps for the Technician
  • Screen Capture
  • Voice chat
Professional (Unattended Access)
$18 /User/Month

25 unattended computers

(Unlimited Technicians)

Features

  • Includes features of Standard plan, plus
  • Session Recording
  • Remote Print
  • Annotation
  • Diagnostic tools
  • Video Chat
  • Departments
  • Rebranding
  • Bulk Deployment via Distributor
  • Custom Domain Mapping
  • Mobile and IoT devices
  • Advanced Reports
View Price Page
RescueAssist
$69 /Month

per Technician

Features

  • Web Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack integration

Add-ons

  • Mobile Add-On : Only $20 per Agent Monthly
View Price Page

SCREENSHOTS

Zoho Assist Screenshots
View 7 screenshot(s)
RescueAssist Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Drupal
  • BigCommerce
  • MailChimp
  • Zoho SalesIQ
  • Zoho Desk
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Shopify
  • Zapier
  • Jira
  • Slack

ALTERNATIVES

Top alternatives to Zoho Assist

ConnectWise Control
ConnectWise Control
LogMeIn Rescue
LogMeIn Rescue
LogMeIn Pro
LogMeIn Pro
GoToAssist
GoToAssist
Splashtop Remote Support
Splashtop Remote Support

Top alternatives to RescueAssist

GoToAssist
GoToAssist
TeamViewer
TeamViewer
VNC Connect
VNC Connect
BeyondTrust Remote Support
BeyondTrust Remote Support
ISL Online
ISL Online