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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dialer360 logo
Call Center Software

4.7 19 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CloudTalk logo
Call Center Software

4.2 468 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Consio logo
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Overview

Description One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone. Read more CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. Read more Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more
Pricing Options
  • Free Trial Available
  • Free Trial Available
  • Starts at $25.00. Offers Custom plan.
  • Free Trial Available
SW Score & Breakdown

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    76%
  • Momentum
    68%
  • Popularity
    69%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%
SaaSworthy Awards
Not Available
# 8 Fastest Growing
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
4.7/5 19 user ratings
4.2/5 468 user ratings
Not Available
Rating Distribution
  • Excellent

    73.7%
  • Very Good

    26.3%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    68.8%
  • Very Good

    11.1%
  • Average

    1.9%
  • Poor

    3.2%
  • Terrible

    15%
Not Available
User Sentiments
    Not Available

    User Friendly Interface, Extensive Integrations, Clear Call Quality, Comprehensive Call Analytics

    Inconsistent Mobile App Functionality, Occasional Connectivity Issues, Inaccurate Call Transcript Feature, Unclear Pricing Structure

    Not Available
Review Summary
Not Available

CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support.

Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Free Trial Available
  • Starts at $25.00. Offers Custom plan.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

Dialer360 Others

Voice Broadcasting (VB360) Others

VoIP360 (VoIP Credit) Others

Starter $25.00 $30.00 per user / month

Essential $30.00 $40.00 per user / month

Expert $50.00 $60.00 per user / month

Custom Custom

 
View Detailed Pricing
View Detailed Pricing
Not Available

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Screenshots & Videos

Screenshots screenshots
+ 4 More
Agent Information
+ 2 More
24/7 coverage, zero missed calls
+ 1 More
Videos Video Thumbnail
+ 1 More
Video Thumbnail Not Available

Vendor information

Company Details Located in: United Kingdom Located in: New York City, New York Founded in: 2016

Not available

Contact Details

(+44) 2037696777

http://www.dialer360.com/dialer360/

+1 888-487-1675

https://www.cloudtalk.io/

Not available

http://consio.ai/

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