ConnectWise Control

About ConnectWise Control

ConnectWise Control is a remote support software connects anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matter most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more.

Screenshots & Videos

ConnectWise Control Demo - Mobile Support

Pricing

Free Trial Available
Starts at $24.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

96%
Momentum

72%
Popularity

86%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

ConnectWise Control Awards

# 2 Fastest Growing Remote Access Software
Q3 2019

# 2 Most Popular Remote Access Software
Q3 2019

# 5 Most Searched Remote Access Software
Q3 2019

ConnectWise Control Features

Show Feature Explanation

Show Missing Features

Remote Access Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

ConnectWise Control Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

One $24.00 $29.00 per month

One

1 user can make 1 connection
Single License Restriction
Ideal for supporting a few end users and small groups of machines

Features

1 Session Limit
10 Unattended Access Agents
Remote Meetings
Brand and Customization
File Transfer
Remote Printing
Remote Toolbox
Remote Support
Mobile Technician Support

OVER VIEW

License type - Concurrent
Max technician license per account - 1
# of simultaneous technicians per license -1
# of unattended agents per license - 10
# of simultaneous sessions - 1
Remote access
Remote support
Remote meeting

SESSION MANAGEMENT

Multiple invitation methods
Multiple installation methods
MSI packages
Easily manage and group sessions
Database maintenance options
Session triggers

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer
Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization
Add service disclaimers

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
Secure session codes
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock-on disconnect
Brute force prevention
Revoke access
MOBILE
Android technician client
iOS technician client

INTEGRATIONS

Surveys
Extensions

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

Standard $39.00 $49.00 per month

Standard

1 user can make 3 simultaneous connection
Per concurrent tech
Better for supporting end-users and unattended devices

Features

Everything in One and...

Up to 3 sessions per tech
Unlimited unattended access agents
Expanded chat options
Remote command line
Wake-on-LAN
VoIP audio for meetings, support & access sessions
Support iOS and Android mobile guest clients

OVER VIEW

License type - Concurrent
Max technician license per account - Unrestricted
# of simultaneous technicians per license -1
# of unattended agents per license - Unlimited
# of simultaneous sessions - 3
Remote access
Remote support
Remote meeting
Remote command line
Wake-on-LAN
Host chat
Logon session switching
Sound capture
VoIP
Backage host commands

SESSION MANAGEMENT

Multiple invitation methods
Multiple installation methods
MSI packages
Easily manage and group sessions
Database maintenance options
Session triggers

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Host pass
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer
Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization
Add service disclaimers

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
Secure session codes
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock on disconnect
Brute force prevention
Revoke access

MOBILE

Android technician client
iOS technician client
Support Android mobile guest clients
Support iOS mobile guest clients

INTEGRATIONS

Surveys
Extensions

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

Premium $49.00 $59.00 per month

Premium

1 user can make 10 simultaneous connection
Per concurrent tech
Best for supporting end-users and unattended devices with superior support features

Features

Everything in Standard and...

Up to 10 sessions per tech
Video auditing
Reporting dashboard
Remote diagnostics toolkit
ConnectWise View

OVER VIEW

License type - Concurrent
Max technician license per account - Unrestricted
# of simultaneous technicians per license -1
# of unattended agents per license - Unlimited
# of simultaneous sessions - 10
Remote access
Remote support
Remote meeting
Remote command line
Wake-on-LAN
Host chat
Logon session switching
Sound capture
VoIP
Video auditing
Backage host commands

SESSION MANAGEMENT

Multiple invitation methods
Multiple installation methods
MSI packages
Easily manage and group sessions
Database maintenance options
Session triggers
Windows updates
Processes
Event log
Software
Services
Preconfigured reports

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Host pass
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer

Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization
Add service disclaimers

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
Secure session codes
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock on disconnect
Brute force prevention
Revoke access

MOBILE

Android technician client
iOS technician client
Support Android mobile guest clients
Support iOS mobile guest clients

INTEGRATIONS

Surveys
Extensions
Premium extensions
Connect wise view

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

ConnectWise Control Access Pricing $30.00 $30.00 per month

ConnectWise Control Access Pricing
OVER VIEW

License type - Agent-based
Max technician license per account - Unrestricted
# of simultaneous technicians per license - Unlimited
# of unattended agents per license - Varied
# of simultaneous sessions - Unlimited
Remote access
Remote command line
Wake-on-LAN
Host chat
Logon session switching
Sound capture
VoIP
Backage host commands

SESSION MANAGEMENT

Multiple installation methods
MSI packages
Agent deployer
Easily manage and group sessions
Database maintenance options
Session triggers
Windows updates
Processes
Event log
Software
Services
Preconfigured reports

IN-SESSION

UAC Control
Multiple monitor support
Remote printing
Store/pass credentials
Suspend guest input
Blank guest monitor
Host pass
Central toolbox
Local toolbox
File transfer
Drag & drop file transfer
Right-click, copy, paste file transfer
Annotation

CUSTOMIZATION

Customize text
Re-brand images & icons
Language localization

SECURITY

Role-based security
Option to request customer
Option to by pass consent if user logged off
AES-256 bit encryption
Audit reports
LDAP integration
SAML integration
Two-factor authentication
OAuth integration
Secured with SSL certificate
Lock on disconnect
Brute force prevention
Revoke access

MOBILE

Android technician client
iOS technician client
Support android mobile guest clients

INTEGRATIONS

Surveys
Extensions

SUPPORT

Knowledge base
Videos & tutorials
Community forum
Email support
Phone support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ConnectWise Control Pricing.

ConnectWise Control Alternatives

View All ConnectWise Control Alternatives

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ConnectWise Control Reviews

User Rating

4.5/5 (Based on 10,367 Ratings)

Rating Distribution

Excellent
58%
Very Good
36.1%
Average
3.8%
Poor
0.5%
Terrible
1.5%

User Sentiments

Fast and Reliable Connections, Ease of Use, Affordable Pricing, Cross-Platform Compatibility

Technical Support Issues, Inconsistent Mobile Experience, Limited Linux Support, Frequent Software Updates

Do You Use ConnectWise Control?

Write a Review

Review Summary

Overall, users praise ConnectWise Control's remote access capabilities, ease of use, and reliable performance. However, some users have expressed concerns about occasional connection issues, limited customization options, and the pricing structure. Despite these drawbacks, ConnectWise Control is generally well-received for its ability to facilitate seamless remote desktop control, file transfer, and screen sharing, making it a solid choice for businesses seeking a remote access solution.

Pros

Robust remote access and control capabilities with multiple connection protocols.
Easytouse interface with customizable toolbars and session settings.
Extensive security features, including twofactor authentication and data encryption.
Comprehensive reporting and monitoring tools for tracking user activity and performance.