Home/Compare/Zoho Assist vs ConnectWise Control
Updated on: February 27, 2020

Zoho Assist vs ConnectWise Control

78%
Zoho Assist
(292 Ratings)
74%
ConnectWise Control
(607 Ratings)
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Zoho Assist
(292 Ratings)
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ConnectWise Control
(607 Ratings)
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Overview

Summary

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. ..read more

ConnectWise Control is a remote support software connects anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matter most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more. ..read more

Features

Diagnostic Tools

Feedback Collection

File Transfer

Live Chat

Remote Control

Screen Sharing

Session Recording

Session Transfer

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Pleasanton, CA - 94588 / +1 (888) 900-9646

Florida, United States / 813.463.4700

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Free Forever

Both for personal and commercial use

Features

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session
Standard (Remote Support)
$10 /User/Month

Features

  • Includes features of Free plan, plus
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
Professional (Remote Support)
$15 /User/Month

Features

  • Includes features of Standard plan, plus
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions
Enterprise (Remote Support)
$25 /User/Month

Features

  • Includes features of Professional plan, plus
  • Departments
  • Session Recording
  • Session Audit
  • Remote Printing
  • Voice and Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
Standard (Unattended Access)
$10 /Month

For 25 unattended computers

Features

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps for Technician
  • Unlimited Technicians
  • Advanced Reports
View Price Page
One (ConnectWise Control Support)
$24 /Month

1 user can make 1 connection

Single License Restriction

Ideal for supporting a few end users and small groups of machines

Features

  • 1 Session Limit
  • 10 Unattended Access Agents
  • Remote Meetings
  • Brand and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox
  • Remote Support
  • Mobile Technician Support
Standard (ConnectWise Control Support)
$42 /Month

1 user can make 3 simultaneous connections

Features

  • Up to 3 Sessions Per User
  • Unlimited Unattended Access Agents
  • Expanded Chat Options
  • Remote Command Line
  • Wake-on-LAN
  • VoIP Audio for Meetings, Support, and Access sessions
  • Support iOS and Android Mobile Guest Clients
Premium (ConnectWise Control Support)
$54 /Month

1 user can make 10 simultaneous connections

Features

  • Includes features of Standard plan, plus
  • Up to 10 Sessions Per User
  • Video Auditing
  • Reporting Dashboard
  • Remote Diagnostics Toolkit
  • ConnectWise View
ConnectWise Control Access Pricing
$30 /Month

$30 per Month billed Yearly

Unlimited users can connect to unattended devices by installing unattended access agents

Features

  • Remote Unattended Access
  • Endpoint Management
  • Role-based Security
  • Backstage
  • Agent Deployment
  • Central Toolbox
  • Remote Command Line
  • Advanced Reporting And More

Based upon the Number of Unattended Access Agents, the pricing plan varies.

View Price Page

SCREENSHOTS

View 10 screenshot(s)
View 12 screenshot(s)

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Drupal
  • BigCommerce
  • MailChimp
  • SugarCRM
  • Zoho SalesIQ
  • Magento
  • Zoho Desk
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Shopify
  • Zapier
  • Jira
    NA