Home/Remote Access Software/BeyondTrust Remote Support vs ConnectWise ControlUpdated on: March 28, 2024

Compare BeyondTrust Remote Support vs ConnectWise Control

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. ..show more

ConnectWise Control is a remote support software connects anytime, anywhere access lets you remotely control devices and help your customers whether they’re around the corner, or across the world. ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matter most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Georgia, United States / +1 770-407-1800

Florida, United States / 813.463.4700

Boston, Massachusetts / 1 855 263 2838

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Cloud
$2097 /Year

1st year per concurrent license : $2,097

Let us handle the infrastructure for you

Features

  • Deployment : BeyondTrust Cloud Appliance
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
Owned Appliance
Others

Deploy on-site or in your own data center.

Features

  • Deployment :
    • Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS)
    • Hosted in your data center
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
View Price Page
One
$29 /Month

One

  • 1 user can make 1 connection
  • Single License Restriction
  • Ideal for supporting a few end users and small groups of machines

Features

  • 1 Session Limit
  • 10 Unattended Access Agents
  • Remote Meetings
  • Brand and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox
  • Remote Support
  • Mobile Technician Support

OVER VIEW

  • License type - Concurrent
  • Max technician license per account - 1
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - 10
  • # of simultaneous sessions - 1
  • Remote access
  • Remote support
  • Remote meeting

SESSION MANAGEMENT

  • Multiple invitation methods
  • Multiple installation methods
  • MSI packages
  • Easily manage and group sessions
  • Database maintenance options
  • Session triggers

IN-SESSION

  • UAC Control
  • Multiple monitor support
  • Remote printing
  • Store/pass credentials
  • Suspend guest input
  • Blank guest monitor
  • Central toolbox
  • Local toolbox
  • File transfer
  • Drag & drop file transfer
  • Right-click, copy, paste file transfer
  • Annotation

CUSTOMIZATION

  • Customize text
  • Re-brand images & icons
  • Language localization
  • Add service disclaimers

SECURITY

  • Role-based security
  • Option to request customer
  • Option to by pass consent if user logged off
  • AES-256 bit encryption
  • Audit reports
  • Secure session codes
  • LDAP integration
  • SAML integration
  • Two-factor authentication
  • OAuth integration
  • Secured with SSL certificate
  • Lock-on disconnect
  • Brute force prevention
  • Revoke access
  • MOBILE
  • Android technician client
  • iOS technician client

INTEGRATIONS

  • Surveys
  • Extensions

SUPPORT

  • Knowledge base
  • Videos & tutorials
  • Community forum
  • Email support
  • Phone support
Standard
$49 /Month

Standard

  • 1 user can make 3 simultaneous connection
  • Per concurrent tech
  • Better for supporting end-users and unattended devices

Features

Everything in One and...

  • Up to 3 sessions per tech
  • Unlimited unattended access agents
  • Expanded chat options
  • Remote command line
  • Wake-on-LAN
  • VoIP audio for meetings, support & access sessions
  • Support iOS and Android mobile guest clients

OVER VIEW

  • License type - Concurrent
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - Unlimited
  • # of simultaneous sessions - 3
  • Remote access
  • Remote support
  • Remote meeting
  • Remote command line
  • Wake-on-LAN
  • Host chat
  • Logon session switching
  • Sound capture
  • VoIP
  • Backage host commands

SESSION MANAGEMENT

  • Multiple invitation methods
  • Multiple installation methods
  • MSI packages
  • Easily manage and group sessions
  • Database maintenance options
  • Session triggers

IN-SESSION

  • UAC Control
  • Multiple monitor support
  • Remote printing
  • Store/pass credentials
  • Suspend guest input
  • Blank guest monitor
  • Host pass
  • Central toolbox
  • Local toolbox
  • File transfer
  • Drag & drop file transfer
  • Right-click, copy, paste file transfer
  • Annotation

CUSTOMIZATION

  • Customize text
  • Re-brand images & icons
  • Language localization
  • Add service disclaimers

SECURITY

  • Role-based security
  • Option to request customer
  • Option to by pass consent if user logged off
  • AES-256 bit encryption
  • Audit reports
  • Secure session codes
  • LDAP integration
  • SAML integration
  • Two-factor authentication
  • OAuth integration
  • Secured with SSL certificate
  • Lock on disconnect
  • Brute force prevention
  • Revoke access

MOBILE

  • Android technician client
  • iOS technician client
  • Support Android mobile guest clients
  • Support iOS mobile guest clients


INTEGRATIONS

  • Surveys
  • Extensions

SUPPORT

  • Knowledge base
  • Videos & tutorials
  • Community forum
  • Email support
  • Phone support
Premium
$59 /Month

Premium

  • 1 user can make 10 simultaneous connection
  • Per concurrent tech
  • Best for supporting end-users and unattended devices with superior support features

Features

Everything in Standard and...

  • Up to 10 sessions per tech
  • Video auditing
  • Reporting dashboard
  • Remote diagnostics toolkit
  • ConnectWise View

OVER VIEW

  • License type - Concurrent
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - Unlimited
  • # of simultaneous sessions - 10
  • Remote access
  • Remote support
  • Remote meeting
  • Remote command line
  • Wake-on-LAN
  • Host chat
  • Logon session switching
  • Sound capture
  • VoIP
  • Video auditing
  • Backage host commands

SESSION MANAGEMENT

  • Multiple invitation methods
  • Multiple installation methods
  • MSI packages
  • Easily manage and group sessions
  • Database maintenance options
  • Session triggers
  • Windows updates
  • Processes
  • Event log
  • Software
  • Services
  • Preconfigured reports

IN-SESSION

  • UAC Control
  • Multiple monitor support
  • Remote printing
  • Store/pass credentials
  • Suspend guest input
  • Blank guest monitor
  • Host pass
  • Central toolbox
  • Local toolbox
  • File transfer
  • Drag & drop file transfer
  • Right-click, copy, paste file transfer

Annotation

CUSTOMIZATION

  • Customize text
  • Re-brand images & icons
  • Language localization
  • Add service disclaimers

SECURITY

  • Role-based security
  • Option to request customer
  • Option to by pass consent if user logged off
  • AES-256 bit encryption
  • Audit reports
  • Secure session codes
  • LDAP integration
  • SAML integration
  • Two-factor authentication
  • OAuth integration
  • Secured with SSL certificate
  • Lock on disconnect
  • Brute force prevention
  • Revoke access

MOBILE

  • Android technician client
  • iOS technician client
  • Support Android mobile guest clients
  • Support iOS mobile guest clients


INTEGRATIONS

  • Surveys
  • Extensions
  • Premium extensions
  • Connect wise view


SUPPORT

  • Knowledge base
  • Videos & tutorials
  • Community forum
  • Email support
  • Phone support
ConnectWise Control Access Pricing
$30 /Month

ConnectWise Control Access Pricing
OVER VIEW

  • License type - Agent-based
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license - Unlimited
  • # of unattended agents per license - Varied
  • # of simultaneous sessions - Unlimited
  • Remote access
  • Remote command line
  • Wake-on-LAN
  • Host chat
  • Logon session switching
  • Sound capture
  • VoIP
  • Backage host commands

SESSION MANAGEMENT

  • Multiple installation methods
  • MSI packages
  • Agent deployer
  • Easily manage and group sessions
  • Database maintenance options
  • Session triggers
  • Windows updates
  • Processes
  • Event log
  • Software
  • Services
  • Preconfigured reports

IN-SESSION

  • UAC Control
  • Multiple monitor support
  • Remote printing
  • Store/pass credentials
  • Suspend guest input
  • Blank guest monitor
  • Host pass
  • Central toolbox
  • Local toolbox
  • File transfer
  • Drag & drop file transfer
  • Right-click, copy, paste file transfer
  • Annotation

CUSTOMIZATION

  • Customize text
  • Re-brand images & icons
  • Language localization

SECURITY

  • Role-based security
  • Option to request customer
  • Option to by pass consent if user logged off
  • AES-256 bit encryption
  • Audit reports
  • LDAP integration
  • SAML integration
  • Two-factor authentication
  • OAuth integration
  • Secured with SSL certificate
  • Lock on disconnect
  • Brute force prevention
  • Revoke access

MOBILE

  • Android technician client
  • iOS technician client
  • Support android mobile guest clients


INTEGRATIONS

  • Surveys
  • Extensions

SUPPORT

  • Knowledge base
  • Videos & tutorials
  • Community forum
  • Email support
  • Phone support
View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

BeyondTrust Remote Support Screenshots
View 8 screenshot(s)
ConnectWise Control Screenshots
View 12 screenshot(s)
GoTo Resolve Screenshots

INTEGRATIONS

  • Agiloft
  • Microsoft Dynamics 365 for Sales
  • Salesforce
  • Zendesk Support
  • Jira
  • SysAid
  • Freshservice
    NA
  • Slack

ALTERNATIVES

Top alternatives to BeyondTrust Remote Support

TeamViewer
TeamViewer
VNC Connect
VNC Connect
ISL Online
ISL Online
Zoho Assist
Zoho Assist
RescueAssist
RescueAssist

Top alternatives to ConnectWise Control

Pilixo Remote Access
Pilixo Remote Access
Splashtop Remote Support
Splashtop Remote Support
TeamViewer
TeamViewer
Pure Automate
Pure Automate
VNC Connect
VNC Connect