Home/Social Media Management Software/Sysomos
Updated on: April 20, 2019
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Sysomos - Social Media Management Software : SaaSworthy.com
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Sysomos

One platform with many solutions.
★★★★★
★★★★★
(114 Ratings) Write Review

It is a powerful text analytics tool which makes data science simple and transfers unstructured data into a structured data. It has Sysomos Search, a feature which provides unlimited ad-hoc search on billions of customer conversations that will help you to make better business decisions. In addition Sysomos Discover, allows you to uncover new insights about your customers behaviour on key topics which will improve audience engagement. It also has Sysomos Listen feature to proactively monitor social conversations, this will allow you to track your competitors in real-time.It also helps you conduct detailed analytics in order to share meaningful insights and visualizations.

Sysomos Features Show All Features

Sysomos Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Contact Toronto, Canada / +1-866-483-3338
Deployment SaaS/Web/Cloud Category Social Media Management Software

Sysomos Pricing

Pricing ModelFree Trial , Quotation Based
How much does Sysomos cost ?
Sysomos provides a custom pricing for their software.
Custom
Custom

Features

  • Search any any topic, trends, industry, or brand to inform your business
  • Discover social images with visual analytics to gain unique brand insights
  • Listen to people, conversations, and media that matter most to you
  • Bring content marketing, social management, and analytics into a single customized view
  • Moderate your social channels and engage in real-time for superior customer service
  • Optimize campaigns and holistically analyze your paid strategy in real time.

Contact the vendor for latest pricing information.

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Disclaimer: The pricing details were last updated on 22/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Sysomos Reviews

OVERALL RATING
3.6
Based on 114 Rating(s)
Rating Distribution
  • 55
  • 45
  • 8
  • 6
  • 0
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Sanjay P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 March 2019)
Map

Pros: Here is a good software. The person can easily see the map of any place in its device and use it.

Cons: The quality of the map of the software is not so high that I can tell it to myself very clear.

Overall: It's a good software that saves time and sitting at home can use it in its small device and it makes it easier for the person to arrive and a free demo of any place can tell.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 07 February 2019)
"Sysomos - Amazing platform"

What do you like best?

Sysomos is amazing at monitoring media mentions overall. It pulls in data from everywhere. I also love that there is a query builder -- so if you're not great at building queries to help you search for what you're looking for, there is a tool built-in that will help you develop the query for your search. I also love all the analytics tools -- such as influencer identification. It's really helpful in finding out whether search results are relevant to the company.

What do you dislike?

It can be difficult to build specific queries - so if you don't know to eliminate some words, unrelated results can be pulled into searches. However, it's trial and error - so overall, this doesn't bother me. I find Sysomos extremely useful.

Recommendations to others considering the product

Sysomos is great for real-time media monitoring and results. I love the immediacy of the product and the information/results it provides. It's also able to recognize influential accounts to help users understand who's talking about a specific topic or area of interest.

What business problems are you solving with the product? What benefits have you realized?

Sysomos helps us quickly find information on specific queries. Instead of building dashboards (which, it can also do), if something happens that I need information on immediately, I can put that into Sysomos and find out how it's trending. I can also then watch over time to see how stories gain traction. It gives immediate results, which is important for crisis management.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 06 December 2018)
"User friendly"

What do you like best?

Easy navigation around the different components. Great customer service.

What do you dislike?

nothing in particular that i dislike at the moment.

What business problems are you solving with the product? What benefits have you realized?

Social media listening/analysis and competitors insights.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 October 2018)
"Easy to use. Great Customer Service. Always innovating."

What do you like best?

The ease of use is probably the the best attribute. I work with a lot of other social listening platforms due to the licenses our clients have but always double check their results against Sysomos, as I feel the most comfortable with the results and how to use it to solve different tasks.

What do you dislike?

I think Sysomos could do more with audience segmentation and consumer insights. I think Netbase has a bit of headway on this feature.

What business problems are you solving with the product? What benefits have you realized?

1) Crisis management for brands who have negative articles written about them.

2) Content planning to help inform brand campaigns

I realize that Sysomos is able to help determine how the target audience talks about a certain subject that is important to our client and we are able to educate and redirect the brand messaging to be more authentic and relatable to the consumer.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 October 2018)
"Hot and Cold"

What do you like best?

The core search function works well and provides immediate insight into almost any marketing question we have.

What do you dislike?

Everything else. The platform for Expion, in particular, can be kindly described as clunky and all the functions have issues with bugs. Other features surrounding the main search engine are "broken" too often or are otherwise missing obvious connections to other parts of the platform (i.e. search functions within engagement area).

Recommendations to others considering the product

I would recommend using the Search function, but not any other aspects of the platform - it may be better to use multiple vendors until Sysomos/Meltwater make major updates to ancillary features.

What business problems are you solving with the product? What benefits have you realized?

We are monitoring brand reputation, finding influencer contacts, monitoring campaigns and segmenting our audiences. The insights from the core search and report functions have been incredibly important to that effort.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 October 2018)
"Good products challenging sales "

What do you like best?

Quality of product itself, Adam and Kristina as account managers, responsive support

What do you dislike?

Challenging sales and on boarding process

What business problems are you solving with the product? What benefits have you realized?

Competitor analysis. News monitoring. Crisis issue monitoring. Board-level reporting dashboards on communications KPI

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 01 October 2018)
"Great for keeping up with the latest trends on Social "

What do you like best?

Great for keeping track of what people are saying about your brand, and for tracking online discussions. Email notifications let me be warned of potential risks as they happen, so we can respond quickly. Also great for ad hoc searching, which is valuable to research and strategy planning.

What do you dislike?

Would love to see a live update feature for listening, so that we can always see the latest posts right away. Stronger connections with forums and Reddit would also be useful for monitoring conversations and how the evolve on those platforms.

What business problems are you solving with the product? What benefits have you realized?

We use Sysomos to ensure we are keeping up with the latest trends online, and that we can see what people are saying about our business and it's services. Reporting on events, campaigns, or crisis' utilize the data and analytics found in Sysomos to give an idea of the public perception. Using posts found in Sysomos allow us to add a voice to what people are saying vs. a number.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 01 October 2018)
"Long time customer - we love Sysomos."

What do you like best?

We worked with Sysomos since 2010 and have had nothing but good experiences with them. They are great to work with and continually update the platform.

What do you dislike?

I would like to see a more unified code for all aspects of the platform instead of multiple different interfaces for different components.

Recommendations to others considering the product

They are a great, cost-effective solution that does exactly what you'd expect it to do. I would recommend you consider them for your social software needs.

What business problems are you solving with the product? What benefits have you realized?

Social listening, topic monitoring, real-time alerts.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 01 October 2018)
"Excellent Tool, Amazing Account Managers"

What do you like best?

Yes - the tool is great. I love that I can schedule and publish posts, monitor mentions, and search for digital mentions.

What keeps me as a client is my amazing account managers: Pam Huck, Margot Underdown.

What do you dislike?

I love the tool and I don't care as much about the design, but I am sure other clients do.

What business problems are you solving with the product? What benefits have you realized?

Marketing awareness of brand and products by way of the social publishing tool. In addition we use the listening/search dashboards to keep tabs on our competitors, brand perception, and how campaigns are performing.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 22 September 2018)
"Dinosaur or a product that needs to be hit with a meteor"

What do you like best?

There are a lot of different ways you can organize the data but there are always missing gaps

What do you dislike?

There are always glitches, missing data or simply won't load. The customer service that they will fix something but really it takes weeks and you basically have to put a fire under their butt in order to get them to do anything.

The functions are not customizable so a lot of times the way that the functions are presented they are not in line with your business or what you need. Every time a social network's API changes the whole system is messed up for the next few days

Recommendations to others considering the product

Don't. I'm not familiar with all of the other players in the space, but this product was such a headache. Avoid at all costs

What business problems are you solving with the product? What benefits have you realized?

Social listening and pulling as much data about a particular topic to see when it was mentioned. To respond to people in one platform rather than bouncing to varies systems. But often times you had to go to the Social Network anyways because Sysmos wasn't working right

...more
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Videos on Sysomos Youtube Official Channel

Sysomos Gaze
Sysomos Gaze

Sysomos Screenshots

Sysomos Demo - Discover
Sysomos Demo - Listen
Sysomos Demo - Publish
Sysomos Demo - Search
Sysomos screenshot
Sysomos screenshot
Sysomos Demo - Discover
Sysomos Demo - Discover
Sysomos Demo - Listen
Sysomos Demo - Publish
Sysomos Demo - Search
Sysomos screenshot
Sysomos screenshot

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com