Squadcast is Incident Management Software. Squadcast offers the following functionalities:
- Task Management
- Ticket Management
- Incident Reporting
- Audit Trail
- CAPA
- Disaster Recovery
- Root-cause Diagnosis
Learn more about Squadcast features.
Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts, notification rules, escalations, schedules, runbooks, and more. Collaborate with your team on the same workspace to solve issues. The software integrates with the Email, Datadog, Slack, Papertrail, New Relic, and more.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | New York, New York | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Incident Management Software |
Disclaimer: The pricing details were last updated on 10/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Squadcast pricing.
Squadcast is Incident Management Software. Squadcast offers the following functionalities:
Learn more about Squadcast features.
Yes, Squadcast provides API.
What do you like best?
Exciting features and also right pricing for what needed
What do you dislike?Status page has not so useful. Need improvement..
What problems are you solving with the product? What benefits have you realized?Managing incident with right priority.
What do you like best?
Allows the whole team to know you have acknowledged the request and completed tasks.
What do you dislike?Nothing, I found this is perfect in everyway.
What problems are you solving with the product? What benefits have you realized?We no longer have the need to take turns to carry a shared after hours support phone/pager
What do you like best?
Very easy to integrate with practically every product we use for monitoring
What do you dislike?Phone call is not coming from the same phone all the time, so difficult to make it call when phone is on silent mode
What problems are you solving with the product? What benefits have you realized?Monitoring our app and services availability. We now have immediate feedback if something goes wrong
What do you like best?
The time in that the squad is notified, the integration with gcp and others services type is accesible and the notification system is great for all users Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
What do you dislike?Maybe the interface is confused in some scenarists
What problems are you solving with the product? What benefits have you realized?Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
What do you like best?
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast !
What do you dislike?The mobile app is not the best but does the trick. PSTN fall back does the trick in case the app is not working and I'm confident that they will fix/improve the app in the future/
What problems are you solving with the product? What benefits have you realized?We used to have a call center dispatching after hours calls from our customers and a global sms/alert list for service incidents. The global SMS list were disturbing people not on call, and call center was not providing any real value to the customer. After hours calls now goes to a voicemail2email and with the email integration in SquadCast, the on call technician is alerted directly, without any third party involved. If the on call technician doesn't answer, the call is then escalated.
What do you like best?
- Custom definable escalation policy
- You can integrate with N number of services with Squadcast
- Complete transparency of the incident response process
- Simple UI/UX and brilliant features to eliminate unwanted alerts
What do you dislike?I can't find any, really happy as of now
Recommendations to others considering the product:Best Centralised incident management tool.
What problems are you solving with the product? What benefits have you realized?
The four particular benefits are:
- Application performance has increased
- It has allowed us to have a centralized system for all alerts
- Proper escalation of alerts to the right person
- Alert frequency has reduced
What do you like best?
I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well.
What do you dislike?Would be great if we could configure the escalation policies from the mobile app.
What business problems are you solving with the product? What benefits have you realized?Squadcast is solving our problem of maintaining tight error budgets. Before we used Squadcast we had issues like delayed response acknowledgment and response times. A lot of it was due to misconfigured integrations with some of our monitoring tools, and lack of good alert suppression capabilities. The Squadcast team was quite responsive and helped fix some of the issues we were facing with bidirectional integrations and basic dedupe capabilities.
What do you like best?
Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly.
What do you dislike?It would be great to have a public API.
What business problems are you solving with the product? What benefits have you realized?We aim to have highly reliable, secure and fast services for a great user experience. However, unpredictable load on the infrastructure requires us to take rapid actions. Squadcast is very helpful to ensure complete transparency of the incident response process. It’s very easy to setup and use.
What do you like best?
Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly.
What do you dislike?It would be great to have a public API.
What problems are you solving with the product? What benefits have you realized?We aim to have highly reliable, secure and fast services for a great user experience. However, unpredictable load on the infrastructure requires us to take rapid actions. Squadcast is very helpful to ensure complete transparency of the incident response process. It’s very easy to setup and use.
What do you like best?
I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well.
What do you dislike?Would be great if we could configure the escalation policies from the mobile app.
What problems are you solving with the product? What benefits have you realized?Squadcast is solving our problem of maintaining tight error budgets. Before we used Squadcast we had issues like delayed response acknowledgment and response times. A lot of it was due to misconfigured integrations with some of our monitoring tools, and lack of good alert suppression capabilities. The Squadcast team was quite responsive and helped fix some of the issues we were facing with bidirectional integrations and basic dedupe capabilities.
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