Home/Incident Management Software/Squadcast
Updated on: September 27, 2021

What is Squadcast ?

Squadcast - Incident Management Software
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Squadcast

A Solution to Excel your Customer Experiences
(52 Ratings) Write Review

Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts, notification rules, escalations, schedules, runbooks, and more. Collaborate with your team on the same workspace to solve issues. The software integrates with the Email, Datadog, Slack, Papertrail, New Relic, and more.

Squadcast Features Show All Features

Squadcast Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York, New York
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Incident Management Software

Squadcast Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Essential
Free

Features

  • Unlimited Email and Push Notifications
  • SMS Notifications: First 200 SMS Free Post this, $0.1 per SMS
  • Phone Notifications: First 200 Calls Free Post this, $0.2 per Call
  • Native Integrations with Event Sources
  • Event Severity Levels
  • Event Tags
  • Incident Routing Based on Event Attributes
  • Custom Integrations via API
  • On-Call Schedules
  • Schedule Overrides
  • Escalation Policies
  • Squads
  • Rule-Based Alert Suppression
  • Service Maintenance Windows
  • Alert Deduplication
  • Multiple Alert Sources for one Service
  • Role Based Access Control
  • API Request Limits
  • Knowledge Base
  • Data Retention: 6 Months
Pro
$9 /User/Month
Billed Yearly

Features

  • Free Stakeholders: Up to 10
  • Includes features of Essential plan, plus
  • Number of Status Pages: 5
  • SMS Notifications: Unlimited Free SMS
  • Phone Notifications: Unlimited Free Calls
  • JIRA Integration
  • SCM Integrations for Dynamic Squads
  • Phone, Email, and Chat
  • Private Status Page
  • Exportable Incident Timelines
Enterprise
$19 /User/Month
Billed Yearly

Features

  • Unlimited Users
  • Includes features of Pro plna, plus
  • Single Sign-On (SSO)
  • Dedicated Account Manager
  • Customer Reliability Engineer
  • Data Retention: Unlimited
  • # of Status Pages: Unlimited
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Disclaimer: The pricing details were last updated on 10/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Squadcast pricing.

Squadcast FAQs

Squadcast is Incident Management Software. Squadcast offers the following functionalities:

  • Task Management
  • Ticket Management
  • Incident Reporting
  • Audit Trail
  • CAPA
  • Disaster Recovery
  • Root-cause Diagnosis

Learn more about Squadcast features.

Yes, Squadcast provides API.

Ask the Community View Community

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Squadcast Reviews

OVERALL RATING
4.7
Based on 52 Rating(s)
Rating Distribution
  • 76.6 %
  • 19.1 %
  • 2.1 %
  • 2.1 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Roberto B
Roberto BSource : g2crowd.com
(Reviewed on 19 November 2020) "I use squadcast instead of Opsgenie and I’m very happy about that choice .Great application"

What do you like best?

Exciting features and also right pricing for what needed

What do you dislike?

Status page has not so useful. Need improvement..

What problems are you solving with the product? What benefits have you realized?

Managing incident with right priority.

...more
Administrator in Insurance
Administrator in InsuranceSource : g2crowd.com
(Reviewed on 18 June 2020) "Squadcast Review"

What do you like best?

Allows the whole team to know you have acknowledged the request and completed tasks.

What do you dislike?

Nothing, I found this is perfect in everyway.

What problems are you solving with the product? What benefits have you realized?

We no longer have the need to take turns to carry a shared after hours support phone/pager

...more
Liran Z
Liran ZSource : g2crowd.com
(Reviewed on 17 June 2020) "Awesome product, dependable and very easy to integrate"

What do you like best?

Very easy to integrate with practically every product we use for monitoring

What do you dislike?

Phone call is not coming from the same phone all the time, so difficult to make it call when phone is on silent mode

What problems are you solving with the product? What benefits have you realized?

Monitoring our app and services availability. We now have immediate feedback if something goes wrong

...more
Administrator in Financial Services
Administrator in Financial ServicesSource : g2crowd.com
(Reviewed on 16 June 2020) "Is a excellent tool for get in real-time information and status of all projects"

What do you like best?

The time in that the squad is notified, the integration with gcp and others services type is accesible and the notification system is great for all users Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service

What do you dislike?

Maybe the interface is confused in some scenarists

What problems are you solving with the product? What benefits have you realized?

Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service

...more
Dave L
Dave LSource : g2crowd.com
(Reviewed on 04 February 2020) "Incredible value, very reactive team and well maintained platform"

What do you like best?

It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast !

What do you dislike?

The mobile app is not the best but does the trick. PSTN fall back does the trick in case the app is not working and I'm confident that they will fix/improve the app in the future/

What problems are you solving with the product? What benefits have you realized?

We used to have a call center dispatching after hours calls from our customers and a global sms/alert list for service incidents. The global SMS list were disturbing people not on call, and call center was not providing any real value to the customer. After hours calls now goes to a voicemail2email and with the email integration in SquadCast, the on call technician is alerted directly, without any third party involved. If the on call technician doesn't answer, the call is then escalated.

...more
Utkarsh T
Utkarsh TSource : g2crowd.com
(Reviewed on 23 August 2019) "Squadcast: Been there"

What do you like best?

- Custom definable escalation policy

- You can integrate with N number of services with Squadcast

- Complete transparency of the incident response process

- Simple UI/UX and brilliant features to eliminate unwanted alerts

What do you dislike?

I can't find any, really happy as of now

Recommendations to others considering the product:

Best Centralised incident management tool.

What problems are you solving with the product? What benefits have you realized?

The four particular benefits are:

- Application performance has increased

- It has allowed us to have a centralized system for all alerts

- Proper escalation of alerts to the right person

- Alert frequency has reduced

...more
Source : g2crowd.com
(Reviewed on 07 March 2019) "IT Operations Simplified"

What do you like best?

I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well.

What do you dislike?

Would be great if we could configure the escalation policies from the mobile app.

What business problems are you solving with the product? What benefits have you realized?

Squadcast is solving our problem of maintaining tight error budgets. Before we used Squadcast we had issues like delayed response acknowledgment and response times. A lot of it was due to misconfigured integrations with some of our monitoring tools, and lack of good alert suppression capabilities. The Squadcast team was quite responsive and helped fix some of the issues we were facing with bidirectional integrations and basic dedupe capabilities.

...more
Source : g2crowd.com
(Reviewed on 07 March 2019) "Supercharged on-call and incident management"

What do you like best?

Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly.

What do you dislike?

It would be great to have a public API.

What business problems are you solving with the product? What benefits have you realized?

We aim to have highly reliable, secure and fast services for a great user experience. However, unpredictable load on the infrastructure requires us to take rapid actions. Squadcast is very helpful to ensure complete transparency of the incident response process. It’s very easy to setup and use.

...more
Anirudh H
Anirudh HSource : g2crowd.com
(Reviewed on 07 March 2019) "Supercharged on-call and incident management"

What do you like best?

Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly.

What do you dislike?

It would be great to have a public API.

What problems are you solving with the product? What benefits have you realized?

We aim to have highly reliable, secure and fast services for a great user experience. However, unpredictable load on the infrastructure requires us to take rapid actions. Squadcast is very helpful to ensure complete transparency of the incident response process. It’s very easy to setup and use.

...more
Muthuraju B
Muthuraju BSource : g2crowd.com
(Reviewed on 07 March 2019) "IT Operations Simplified"

What do you like best?

I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well.

What do you dislike?

Would be great if we could configure the escalation policies from the mobile app.

What problems are you solving with the product? What benefits have you realized?

Squadcast is solving our problem of maintaining tight error budgets. Before we used Squadcast we had issues like delayed response acknowledgment and response times. A lot of it was due to misconfigured integrations with some of our monitoring tools, and lack of good alert suppression capabilities. The Squadcast team was quite responsive and helped fix some of the issues we were facing with bidirectional integrations and basic dedupe capabilities.

...more
Read All Reviews

Videos on Squadcast

Squadcast: Incident Resolution, The SRE Way
Squadcast: Incident Resolution, The SRE Way
Squadcast: IncidentSquadcast Dashboard

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