Browse Software
List Your Product
Loading...

About Complaints Pro

In an era where customer satisfaction is pivotal, Complaints Pro emerges as an all-encompassing, cloud-based solution designed to streamline the management of complaints, incidents, and risks. This innovative platform not only offers an unparalleled control but also enhances visibility across all customer feedback channels within a single integrated system, ensuring swift and cost-effective operational efficiencies. By centralizing the capture and analysis of customer issues and quality assurance data, Complaints Pro enables businesses to address concerns promptly and effectively, fostering improvement in products and processes. Furthermore, it unlocks the potential to convert customer grievances into actionable insights, thus propelling continuous growth and enhancing business offerings. Equip the business with Complaints Pro and transform the customer complaint management into a strategic asset for organizational development.

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    62%
  • Momentum
    60%
  • Popularity
    68%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Complaints Pro Features

Incident Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Complaints Pro Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Complaints Pro Custom

Features

  • Streamlined Communication Management
  • Intuitive Information Capture
  • Workload Tracking
  • Analytics and Reports
  • Case Management
Disclaimer: The pricing details were last updated on 18/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Complaints Pro Pricing.

Complaints Pro Alternatives

View All Complaints Pro Alternatives

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk logo
HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 64 user ratings

Visit Website Complaints Pro Vs HelpDesk

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HESK logo
HESK Software with integrated knowledgebase read more

4.4 7 user ratings

Visit Website Complaints Pro Vs HESK

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk logo
BoldDesk Improve customer happiness by streamlining your support operations read more

Visit Website Complaints Pro Vs BoldDesk

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk logo
ReadyDesk Utilise web-based help-desk software to improve customer service read more

2.7 3 user ratings

Visit Website Complaints Pro Vs ReadyDesk

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier logo
Help Desk Premier Help Desk Software Simplified read more

3.3 3 user ratings

Visit Website Complaints Pro Vs Help Desk Premier

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SeamlessDesk logo
SeamlessDesk Cloud-based multi featured help desk software read more

4.5 38 user ratings

Visit Website Complaints Pro Vs SeamlessDesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk logo
Teamwork Desk Help desk tool for effortless customer interaction read more

4.4 347 user ratings

Visit Website Complaints Pro Vs Teamwork Desk

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LabiDesk logo
LabiDesk Elevate Your Customer Service With Helpdesk Platform! read more

4.6 24 user ratings

Visit Website Complaints Pro Vs LabiDesk

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

devContact logo
devContact simplest customer support desk read more

4.6 8 user ratings

Visit Website Complaints Pro Vs devContact

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerDuty logo
PagerDuty Real-Time Operations To Ensure More Productivity read more

4.5 2,074 user ratings

Visit Website

Complaints Pro Reviews

User Rating

4.2/5 (Based on 12 Ratings)

Ratings Distribution

  • Excellent

    58.3%
  • Very Good

    25%
  • Average

    0%
  • Poor

    8.3%
  • Terrible

    8.3%

Do You Use Complaints Pro?

Write a Review

Complaints Pro User Reviews

Complaints Pro FAQs

What is Complaints Pro used for?

Complaints Pro is Incident Management Software. Complaints Pro offers the following functionalities:

  • Auto-Assign (Incidents)
  • Real-time Dashboard
  • Incident Prioritization
  • Enriched Notifications
  • CAPA
  • Audit Trail
  • Incident Reporting
  • Ticket Management
  • Task Management

Learn more about Complaints Pro features.

What are the top alternatives for Complaints Pro?

Here`s a list of the best alternatives for Complaints Pro:

Does Complaints Pro provide API?

No, Complaints Pro does not provide API.

Complaints Pro Contact

Vendor Details

Melbourne, Australia Founded : 2002

Contact Details

Not available

https://www.causia.com.au/complaints-pro

Social Media Handles

Grid Report for Complaints Pro

Loading...

Customers

Invocare
Aware Super

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

Give us a shout  
icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed