Rocket.Chat

About Rocket.Chat

Rocket Chat provides greater transparency in chatting with the team members or clients through its channel and private groups. The app, unlike emails, takes away the need for CC/BCC categorization and lets the user open up the conversation. The team chat option allows the user to collaborate and communicate as a group through the medium of audio or video calls. It also facilitates screen sharing, thereby allowing users to share information and other important details right in the chat. With username restriction and admin transparency, Rocket Chat ensures a secure and safe workspace. The software is trusted by leading blockchain innovators such as Aragon, Hyperledger, Golem, Brave and Tokenly among others. Rocket Chat uses real-time translation for the messages to be converted between two users as per their convenience. The user interface of the app has been translated to over 50 languages which are more than any other team chat service. The customization option of the software is highly comprehensive. One can add or remove features and give the app a manual look by picking out one’s own plugins and themes. The collaboration platform of Rocket Chat is specially designed keeping in mind the workflow of a user or firm.

Screenshots & Videos

Rocket.Chat Documentation - End to End Encryption

Pricing

Free Trial Available
Starts at $4.0. Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Rocket.Chat Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter Free

Self-managed Only

Features

Up to 50 Users
Up to 100 Monthly Active Contacts (Omnichannel)
All Omnichannel Channels
Unlimited Apps
Unlimited Push Notifications
Read Receipts
Federated Channels and Multi-user DMs
Advanced LDAP, SAML and Oauth Capabilities
Air-gapped Deployment Option (Limited to One Workspace Per Organization)

Pro $4.00 $4.60 per user / month

Features

Includes Features of Starter Plan, Plus
Up to 500 Users
Up to 100 Monthly Active Contacts (Omnichannel)
Remove Rocket.Chat Watermark
Webform and Email Support

Add-ons

Up to 15000 Monthly Active Contacts (Omnichannel)
Standard Cloud Hosting +$2 Per User Per Month

Enterprise Custom

Features

Includes Features of Pro Plan, Plus
Custom Users
Custom Monthly Active Contacts (Omnichannel)
Custom Monthly Active Users (Chat Engine)
Microservices Scaling
Multiple Instance Scaling
Custom Roles and Permissions
Audit Panel
Device Management
Embedded Chat Experiences

Add-ons

Rocket.Chat AI
VoIP
Premium Support
Advanced Hosting Tiers
Professional Services
Guest Users

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 24/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Rocket.Chat Reviews

User Rating

4.3/5 (Based on 525 Ratings)

Rating Distribution

Excellent
53.7%
Very Good
31%
Average
10.1%
Poor
1.7%
Terrible
3.4%

User Sentiments

Open Source Platform, Extensive Customization Options, Ease of Use, Effective Team Communication

Mobile App Performance Issues, Occasional Software Instability, Complex Initial Setup & Configuration, Limited Free Features

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Review Summary

Rocket Chat is praised for its open-source nature, flexibility, and customizability. Users appreciate its real-time communication features like chat, video conferencing, and file sharing. Its seamless integration with various platforms and its affordability compared to similar tools are also highlighted. However, some reviewers mention occasional glitches, a learning curve for new users, and limited reporting and analytics capabilities as areas for improvement. Overall, Rocket Chat is valued for its adaptability, cost-effectiveness, and strong communication features, making it a popular choice for teams looking for a customizable and open-source collaboration platform.

Pros

Opensource platform: Allows customization and integration with other tools.
Communitydriven support: Access to a large user community for assistance and feedback.
Realtime communication: Facilitates instant messaging, video conferencing, and file sharing.

Cons

Steep learning curve: May require technical expertise for setup and management.
Limited integrations: May not offer as many integrations as proprietary platforms.
Potential security risks: Opensource nature may make it more vulnerable to security threats.

Rocket.Chat Reviews

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