Rocket.Chat

About Rocket.Chat

Deep Dive with Clara AI

Rocket Chat provides greater transparency in chatting with the team members or clients through its channel and private groups. The app, unlike emails, takes away the need for CC/BCC categorization and lets the user open up the conversation. The team chat option allows the user to collaborate and communicate as a group through the medium of audio or video calls. It also facilitates screen sharing, thereby allowing users to share information and other important details right in the chat. With username restriction and admin transparency, Rocket Chat ensures a secure and safe workspace. The software is trusted by leading blockchain innovators such as Aragon, Hyperledger, Golem, Brave and Tokenly among others. Rocket Chat uses real-time translation for the messages to be converted between two users as per their convenience. The user interface of the app has been translated to over 50 languages which are more than any other team chat service. The customization option of the software is highly comprehensive. One can add or remove features and give the app a manual look by picking out one’s own plugins and themes. The collaboration platform of Rocket Chat is specially designed keeping in mind the workflow of a user or firm.

Screenshots & Videos

Rocket.Chat Documentation - End to End Encryption

Pricing

Free Trial Available
Starts at $8.0. Offers Free-forever and Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

64%
Popularity

65%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Rocket.Chat Features

Show Feature Explanation

Show Missing Features

Business Instant Messaging Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

External User Access

Controlled access for people outside the workspace or organization

Message Catch Up

Helps to view your latest unread messages across board instantly with ease

AI Summary

AI-Powered Native Summarization

Message Scheduling

Set future delivery times for messages

Emojis and Reactions

Built-in visual reactions

Group Chat

Direct chat between more than two users

Video Calling

Video calls to allow better discussion and exchange of ideas

Channels and Spaces

Public or private spaces for team communication

@Mentions

Receive instant alerts for tagged mentions and direct messages.

Security and Encryption

Protect your communications with powerful encryption, ensuring security both end-to-end and during transit.

Message History and Archiving

Long-term retention of conversation data.

Cross-Platform Access

Available on web, desktop, and mobile platforms.

Message Search

Search past conversations using keywords.

Presence Indicators

Online, offline, away, or busy—status options that keep you connected and in control.

Direct Message

Private messaging directly between users.

File Sharing

A simple way to share files instantaneously with the team

Discussion Threads

Helps in ensuring collaboration and exchange of views pertaining to a specific topic through comment posts

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Cloud Storage

Provides an online storage space to store data

Multi-language Support

Available in multiple languages to support global customers

Rocket.Chat Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Starter (Secure team collaboration) Free

For small organizations looking for self-hosted team collaboration.

Features

Up to 50 Users
Self-managed hosting only
Chat-based communication across web, desktop, and mobile
Up to 1 air-gapped workspace per organization
Unlimited chat and file history
Video conferencing integration
E2E encryption
2FA authentication
Content moderation
Data loss prevention
Read receipts
Granular data retention policy

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Pro (Secure team collaboration) $8.00 $8.00 per user / month

$8 per User per Month billed Yearly

For growing teams looking to exchange data and information securely.

Features

Includes features of Starter plan, plus
Advanced hosting options
White-label distribution rights
Standard support

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Enterprise (Secure team collaboration) Custom

For enterprises and government organizations delivering mission-critical work.

Features

Includes features of Pro plan, plus
Privacy-first AI capabilities
Voice calling
Guest users
Custom roles and permissions
Device management
High scalability architecture
Audit messages panel
Premium support options
Professional Services

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Starter (Citizen engagement) Free

For public offices wanting to get started with citizen engagement.

Features

Up to 100 Monthly Active Contacts
Self-managed hosting only
Channels integrations
Desktop and mobile apps
Unlimited chat history
Multiple departments and business units
Smart chat routing
Forwarded inquiries
Customizable business hours
Canned responses
Analytics and reports

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Enterprise (Citizen engagement) Custom

For public organizations handling high volume of citizen communications.

Features

Advanced hosting options
Contact-ID-Verification
Cross-channel unified contact history
Block unknown or unverified contacts
Merge contacts
Privacy-first AI capabilities
Custom roles and permissions
Device management
Advanced scaling options
Audit messages panel
Premium support options
Professional services

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 16/09/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Rocket.Chat Reviews

User Rating

4.4/5 (Based on 477 Ratings)

Rating Distribution

Excellent
56.2%
Very Good
30.4%
Average
9.4%
Poor
1.5%
Terrible
2.5%

User Sentiments

Open Source Platform, Extensive Customization Options, Ease of Use, Effective Team Communication

Mobile App Performance Issues, Occasional Software Instability, Complex Initial Setup & Configuration, Limited Free Features

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Review Summary

Rocket Chat is praised for its open-source nature, flexibility, and customizability. Users appreciate its real-time communication features like chat, video conferencing, and file sharing. Its seamless integration with various platforms and its affordability compared to similar tools are also highlighted. However, some reviewers mention occasional glitches, a learning curve for new users, and limited reporting and analytics capabilities as areas for improvement. Overall, Rocket Chat is valued for its adaptability, cost-effectiveness, and strong communication features, making it a popular choice for teams looking for a customizable and open-source collaboration platform.

Pros

Opensource platform: Allows customization and integration with other tools.
Communitydriven support: Access to a large user community for assistance and feedback.
Realtime communication: Facilitates instant messaging, video conferencing, and file sharing.

Cons

Steep learning curve: May require technical expertise for setup and management.
Limited integrations: May not offer as many integrations as proprietary platforms.
Potential security risks: Opensource nature may make it more vulnerable to security threats.

Rocket.Chat Reviews

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