Rocket.Chat

About Rocket.Chat

Rocket Chat provides greater transparency in chatting with the team members or clients through its channel and private groups. The app, unlike emails, takes away the need for CC/BCC categorization and lets the user open up the conversation. The team chat option allows the user to collaborate and communicate as a group through the medium of audio or video calls. It also facilitates screen sharing, thereby allowing users to share information and other important details right in the chat. With username restriction and admin transparency, Rocket Chat ensures a secure and safe workspace. The software is trusted by leading blockchain innovators such as Aragon, Hyperledger, Golem, Brave and Tokenly among others. Rocket Chat uses real-time translation for the messages to be converted between two users as per their convenience. The user interface of the app has been translated to over 50 languages which are more than any other team chat service. The customization option of the software is highly comprehensive. One can add or remove features and give the app a manual look by picking out one’s own plugins and themes. The collaboration platform of Rocket Chat is specially designed keeping in mind the workflow of a user or firm.

Screenshots & Videos

Rocket.Chat Documentation - End to End Encryption

Pricing

Free Trial Available
Starts at $2.0. Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Rocket.Chat Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Community (Self-Managed) Free

For teams that are ready to control and centralize their communication.

Features

Recommended 1k Users
Unlimited Message History
10.000 Monthly Push Notifications
Omnichannel Basic (Livechat included)
LDAP Basic Sync
End-to-End Encryption
Customizable User Permission
Guest Users

Pro (Self-Managed) $3.00 $3.00 per user / month

billed Yearly

For workforce teams ready to increase productivity through powerful communication with unlimited customization possibilities

Features

Includes features of Community plan, plus
Unlimited Users
Social Network Login
25.000 Monthly Push Notifications
Omnichannel Standard
SLA: Standard
Online Ticket Creation
Phone Support (Critical only)

Enterprise (Self-Managed) Custom

For high-level developers who need simplified scalability and unlimited management with total support for implementation

Features

Includes features of Pro plan, plus
High Scalability
Message Audit Panel / Audit Logs
Unlimited Push Notifications
LDAP Enhanced Sync
SLA: Premium
Engagement Dashboard
Secured Push Notifications

Bronze (Cloud) $2.00 $2.40 per user / month

Minimum of 10 users

For teams to simplify, control and integrate their communication

Features

Unlimited Message History
Unlimited Push Notifications
5 integrations
LDAP Basic Sync
Omnichannel Basic (Livechat included)
End-to-End Encryption
SLA: Basic
Guest Users

Silver (Cloud) $4.00 $4.80 per user / month

Minimum of 10 users

For workforce teams ready to increase their productivity through communication, accessing more tools and features.

Features

Includes features of Bronze plan, plus
Whitelabel
Custom Domain
100 integrations
Customizable User Permission
Omnichannel Standard
Social Network Login
SLA: Standard
Multifactor Authentication

Gold (Cloud) Custom

For high-level business developers, needing to simplify complex scalability, management and unlimited features.

Features

Includes features of Silver plan, plus
High Availability
Message Audit Panel / Audit Logs
1000 integrations
LDAP Enhanced Sync
Omnichannel Premium
Engagement Dashboard
SLA: Premium
Secured Push Notifications

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 26/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Rocket.Chat Pricing.

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Rocket.Chat Reviews

User Rating

4.3/5 (Based on 524 Ratings)

Ratings Distribution

Excellent
53.6%
Very Good
31.1%
Average
10.1%
Poor
1.7%
Terrible
3.4%

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Review Summary

Rocket Chat is praised for its open-source nature, flexibility, and customizability. Users appreciate its real-time communication features like chat, video conferencing, and file sharing. Its seamless integration with various platforms and its affordability compared to similar tools are also highlighted. However, some reviewers mention occasional glitches, a learning curve for new users, and limited reporting and analytics capabilities as areas for improvement. Overall, Rocket Chat is valued for its adaptability, cost-effectiveness, and strong communication features, making it a popular choice for teams looking for a customizable and open-source collaboration platform.

Pros

Opensource platform: Allows customization and integration with other tools.
Communitydriven support: Access to a large user community for assistance and feedback.
Realtime communication: Facilitates instant messaging, video conferencing, and file sharing.

Cons

Steep learning curve: May require technical expertise for setup and management.
Limited integrations: May not offer as many integrations as proprietary platforms.
Potential security risks: Opensource nature may make it more vulnerable to security threats.

Rocket.Chat User Reviews

AI-Generated from the text of User Reviews