Rocket.Chat Reviews

User Rating

4.4/5 (Based on 477 Ratings)

Rating Distribution

Excellent
56.2%
Very Good
30.4%
Average
9.4%
Poor
1.5%
Terrible
2.5%

User Sentiments

Open Source Platform, Extensive Customization Options, Ease of Use, Effective Team Communication

Mobile App Performance Issues, Occasional Software Instability, Complex Initial Setup & Configuration, Limited Free Features

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Review Summary

Rocket Chat is praised for its open-source nature, flexibility, and customizability. Users appreciate its real-time communication features like chat, video conferencing, and file sharing. Its seamless integration with various platforms and its affordability compared to similar tools are also highlighted. However, some reviewers mention occasional glitches, a learning curve for new users, and limited reporting and analytics capabilities as areas for improvement. Overall, Rocket Chat is valued for its adaptability, cost-effectiveness, and strong communication features, making it a popular choice for teams looking for a customizable and open-source collaboration platform.

Pros

Opensource platform: Allows customization and integration with other tools.
Communitydriven support: Access to a large user community for assistance and feedback.
Realtime communication: Facilitates instant messaging, video conferencing, and file sharing.

Cons

Steep learning curve: May require technical expertise for setup and management.
Limited integrations: May not offer as many integrations as proprietary platforms.
Potential security risks: Opensource nature may make it more vulnerable to security threats.

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Reviews

Muhammad Bilal محمد بلال M

March 21, 2025 Source: G2.com

Chat.

What do you like best about Rocket.Chat?

A lot of People can connect and very convenient for communication and sharing information.

What do you dislike about Rocket.Chat?

none of dislike but can improve with friendly and ease of access feature.

What problems is Rocket.Chat solving and how is that benefiting you?

Its resolving quick uninterrupted calling and chat platform. While doing Freelancing i have used Rocket.

Quen (Queenette) A

November 27, 2024 Source: G2.com

Great tool!

What do you like best about Rocket.Chat?

It provides control and transparency, especially valuable for organizations that prioritize data sovereignty or specialized workflows.

What do you dislike about Rocket.Chat?

It limits accessibility for smaller organizations or individuals without a dedicated IT team.

Recommendations to others considering Rocket.Chat?

Many organizations struggle with using multiple disconnected tools for messaging, video conferencing, and file sharing.

What problems is Rocket.Chat solving and how is that benefiting you?

- Solution: Rocket.Chat consolidates real-time messaging, video/voice calls, and file sharing into a single platform.

Ronak D

November 9, 2024 Source: G2.com

Calling to share information between team is headache we neede to hire one calling person now we dont needs to hire we just use rocket chat, Sharing Is extremely easy via Rocket chat

What do you like best about Rocket.Chat?

It is easy to implement, and it provides multiple chat channel's supports which can be used for small group of team or even for a large number of group members, user can easily share information using rocket chat , we are able to share information between groups or team. It can be used frequently multiple times a day for communication or sharing information between teams, its easy to integrate with any application, easily usable with clean user interface.

What do you dislike about Rocket.Chat?

You cannot attached documents to rocket chat, sometimes chat servers gets crashing which casue outage which cause no access of chat channels to user.

Recommendations to others considering Rocket.Chat?

We have a large number of team and its headache to share informations in real time to team, so rocket chat is one solution we get which hepls us and provide us solution, by using rocket chat we can now easily share information such as messages, instructions, guidance to the teams or sharing the images with instructions in nore details instantly and team can communicate and easily perform tasks.

What problems is Rocket.Chat solving and how is that benefiting you?

Rocket chat also helps us to improved our business,

Aniruddha S

October 15, 2024 Source: G2.com

Best chatting module.

What do you like best about Rocket.Chat?

This is an chatting module which is configured on any application by which user can have a chat and communicate without seeing each other. Not only chatting but rocket chat also has the feature to pass photos and videos just like any chatting applications.

What do you dislike about Rocket.Chat?

It takes much time to load. In an application, if we tap on chat, its takes much time in loading. Sometimes due to loading, chat is not opened and error out. Maybe this is due to low network. This need to be improved. At least chat should be opened in low network and not error out.

What problems is Rocket.Chat solving and how is that benefiting you?

As earlier mentioned, rocket chat should be working in low network. Currently if a users internet is slow then he / she might be unable to use rocket chat in an application.

Rubens S

October 3, 2024 Source: G2.com

The best app for use tô omnichannel

What do you like best about Rocket.Chat?

Rocketchat is simply incredible, in addition to being an omnichannel, it becomes a great orchestrator of information and facilities, the possibility of modifying it by creating and using apps is absurdly incredible.

What do you dislike about Rocket.Chat?

Nothing is bad, but The documentation Its not perfect

What problems is Rocket.Chat solving and how is that benefiting you?

solves the customer service need for the agent to enter a bot conversation seamlessly

Daniel C

October 3, 2024 Source: G2.com

review

What do you like best about Rocket.Chat?

It is a wonderful customer service tool, with a broad context of service forms through text or voice, even video. Very good service.

What do you dislike about Rocket.Chat?

I would have liked to have known before, I believe that the advertisements about the tool could be more present.

What problems is Rocket.Chat solving and how is that benefiting you?

For me, the issue of managing services is the best part with the integration of various channels. I can now handle multiple layers, with different channels, in both internal and external services, all very well managed.

Bruno S

August 6, 2024 Source: G2.com

Comprehensive Review of RocketChat: A Versatile Team Communication Platform

What do you like best about Rocket.Chat?

What I like most is the convenience and ease of using Rocket.Chat in daily life, without difficulty or server instability.

What do you dislike about Rocket.Chat?

Sometimes when I use Rocket.Chat on my phone, it has some issues loading conversations or displaying the response box.

What problems is Rocket.Chat solving and how is that benefiting you?

The ease of speaking with someone from another department has made communication in our company easier and more practical.

Samuel K

July 30, 2024 Source: G2.com

So far I have thoroughly enjoyed my experience with RocketChat, as a IT intern.

What do you like best about Rocket.Chat?

Ease of use definitely, it is very seamless and easy to message the rest of the people in my organization, kinda like a better version of WhatsApp but from a business standpoint, one of the stronger points is also how easy it is to implement, with usages like Docker for deployment.

What do you dislike about Rocket.Chat?

I think one of the only downsides I have with RocketChat is how sometimes I feel kinda "thrown out in the open" with the features, for a less experienced user of technology it might be hard to grasp some of them, and the UI could do with a more intuitive and streamlined design.

What problems is Rocket.Chat solving and how is that benefiting you?

RocketChat centralizes the communication that most of the time may be lost through other mediums, and gives us a easier time communicating with the rest of the crew in our space without having to resort to external means like maybe a WhatsApp or Microsoft Team, another key feature that RocketChat provides is the security, since we mostly work on classified projects, having the freedom of being able to speak without that confidential information getting out.

Shivankur N

December 5, 2023 Source: G2.com

It was great experience to use it for the organization and as a individual contributor

What do you like best about Rocket.Chat?

Its more secure and convenient for organization and social platforms.

What do you dislike about Rocket.Chat?

It should have web version as well to use workspace url and start chats

What problems is Rocket.Chat solving and how is that benefiting you?

Its enabling connect with an organization which I dont have much access to but with provided workspace url, I can connect with any organizations.

I.L. P

October 26, 2023 Source: G2.com

Best Open Source Messaging Chat server

What do you like best about Rocket.Chat?

.i like all its feature easy to use , easy implementation, messaging , user management

What do you dislike about Rocket.Chat?

fedration of two chat server defecultit to manage , and not able to control on user chat

What problems is Rocket.Chat solving and how is that benefiting you?

easy to implement in our intranet so all chat of our user store in our notwork

Rocket.Chat Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Rocket.Chat?

Review Summary

Pros

Cons

Muhammad Bilal محمد بلال M

Quen (Queenette) A

Ronak D

Aniruddha S

Rubens S

Daniel C

Bruno S

Samuel K

Shivankur N

I.L. P

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