hearBack

About hearBack

Deep Dive with Clara AI

HearBack is a review management platform built for local businesses — restaurants, salons, clinics, and service SMBs — that want more 5-star reviews without the risk of negative ones going public. The core mechanism is smart routing. After a customer visit, HearBack sends a personalised review request by SMS, email, or QR code. Happy customers (4–5 stars) are sent straight to your public profile on Google, Yelp, Facebook, or Trustpilot to leave a review. Unhappy customers (1–3 stars) are routed to a private feedback form instead, giving you the chance to resolve the issue directly — before it ends up on a public listing. Key features: • Automated review requests via SMS, email, and QR codes • Sentiment-based routing across Google, Yelp, Facebook, and Trustpilot (more platforms coming) • Branded review landing pages and shareable review links • Multi-location support for businesses with 1–3 sites • Real-time dashboard tracking requests sent, reviews captured, and conversion rate • GDPR-compliant with full opt-out handling HearBack is designed for owner-operators who don't have time to chase reviews manually. By making it easy for satisfied customers to leave reviews — and giving unhappy ones a private channel — businesses lift their public star rating, build social proof, and improve local search rankings on Google Maps and the Local Pack. Free trial available. No setup fees. Cancel anytime.

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Pricing

Free Trial Available
Starts at $20.00.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business
Individuals

API Support

Available

Modes of Support

Business Hours, Online

hearBack Features

Show Feature Explanation

Show Missing Features

Reputation Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics

Users can measure and improve social media marketing performance

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

hearBack Pricing

Free Trial

Available

Credit Card Required to Get Started

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Free Free

1 location
30 AI responses / mo
20 email requests / mo
1 team member

1 location
Unlimited scans
3 review links with QR code
Automated review request emails via BCC
Basic scan analytics
QR code per link
20 email requests / mo
1 team member
Email support

AI Reply Features

AI Employee — 5 AI-drafted review replies / mo

Upgrade to reply to all reviews automatically

Start Free Trial

Grow $204.00 $20.00 per month

14-day free trial · Cancel anytime

Unlimited locations
500 AI responses / mo
500 email requests / mo
2 team members

Unlimited locations
Unlimited scans
Unlimited review links with QR code
Automated review request emails via BCC
200 SMS review requests / mo
Per-link delivery rules (delay, frequency, reminders)
Google, Yelp, Trustpilot & Facebook
1–5 star rating funnel
Bad review deflection
Private feedback collection
Advanced scan & conversion analytics
Styled QR codes per link
500 email requests / mo
2 team members
No HearBack branding
Priority support

AI Reply Features

AI Employee — unlimited personalised Google review replies in your brand voice
Replies optimised for local SEO visibility
Auto-posts 4 & 5-star replies · 1-star always requires approval
AI reply performance & response-rate analytics
Pay-as-you-go top-ups — only pay for what you use

Start Free Trial

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Broadly Creating a strong relationship across every customer interaction read more

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hearBack Reviews

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hearBack Screenshots

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ai employee

widgets

brand studio

hearBack FAQs

Can I switch plans at any time?

Yes. You can upgrade or downgrade at any time. Upgrades are immediate; downgrades apply at the end of your billing cycle

What counts as a response

A response is counted each time a customer interacts with your review funnel — either clicking through to Google or submitting private feedback.

Do you offer a free trial

Yes. The Grow plan comes with a 14-day free trial. No card required. Cancel anytime.

How does pay-as-you-go top-up work

If you exhaust your monthly AI responses, email requests, or SMS requests, HearBack automatically tops you up in packs — $3 per 100 AI responses, £2 per 100 email requests, $4 per 100 SMS. You set a monthly overage cap in your account settings so there are never any surprise charges. We will never bill beyond your cap.

What is the AI Employee and what does it actually do

The AI Employee watches your incoming Google reviews and writes a personalised reply for each one — in your brand voice, using your tone settings, and naturally weaving in your location and service keywords (e.g. 'bridal makeup Wakefield', 'lash extensions Leeds'). It emails you the draft so you can approve, edit, or skip it before anything goes public. For 4 and 5-star reviews you can let it post automatically; 1-star reviews always require your sign-off.

How does it help with Local SEO and Google visibility

Google indexes every word in your review replies, treating them as fresh content for your Business Profile. Replying to reviews consistently — especially with relevant local and service keywords — signals to Google that your listing is active and authoritative. Businesses that reply to all reviews rank higher in local map results and see more profile visits. The AI Employee makes sure every review gets a keyword-optimised reply without you writing a single word.

What is the workflow - how does it get from review to reply?

1. A customer posts a review on Google. 2. HearBack syncs it automatically every 4 hours on Grow, or every 24 hours on Free (or sync on demand). 3. The AI Employee drafts a reply tailored to the star rating, the reviewer's name, and what they wrote. 4. You get an email with the draft and three options: Post to Google, Edit reply, or Skip. 5. If you post, the reply goes live on your Google Business Profile immediately. 1-star reviews always land in your inbox for manual review.

Can I edit AI-generated replies before they post?

Yes, always. Every draft lands in your Reviews inbox where you can approve, edit inline, or skip it. You can also regenerate a draft with one click. Nothing posts to Google without your approval unless you have turned on auto-post for positive reviews.

How does it know my brand voice and keywords

During setup you configure your AI Employee with your business tone (e.g. warm and friendly, professional, playful), a brand description, your location keywords, your service keywords, and any phrases to avoid. The AI uses these as hard rules — it will never use banned phrases, always signs off the way you specified, and only includes keywords that read naturally in context.

Can I add more locations?

Yes. The Grow plan includes unlimited locations at no extra cost — add as many as you need and your price stays the same. Managing reviews for multiple clients as an agency? Join the Agency waitlist for white-label dashboards and reports launching soon.

hearBack Contact

Vendor Details

Founded : 2026

Contact Details

Not available

http://hearback.app

Social Media Handles

Not available

hearBack Integrations

Quickbooks Accounting Software

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

hearBack

About hearBack

Screenshots & Videos

hearBack Features

Reputation Management Features

hearBack Alternatives

hearBack Reviews

Do You Use hearBack?

Be The First One To Review!

hearBack Screenshots

hearBack FAQs

hearBack Contact

hearBack Integrations

Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers

hearBack

About hearBack

Screenshots & Videos

hearBack Features

Reputation Management Features

hearBack Alternatives

hearBack Reviews

Do You Use hearBack?

Be The First One To Review!

hearBack Screenshots

hearBack FAQs

hearBack Contact

hearBack Integrations

Related Links

Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers