Brand24

We love Brand24 because we can follow-up any comments from our clients across the web. Brand24 helped us to improve communication with our clients and grow satisfaction.With this tool we are much more responsive.

Sometimes there are some results missing from facebook, but it's an issue for all of the social media monitoring tools, facebook policy have been making life harder for them.

We all need to know what people are saying about our brands, so I could recommend this to anyone who cares about online reputation.

Mostly responding to positive comments and occasionally to dissatisfied customers. This tool helps to nip negative mentioned in the bud, but also to show our appreciation to a good word from our clients.

As we are a communications agency, I like to be able to have press post alerts, updates from government sites and particularly to be able to check not only Twitter as in other applications, but to have a wide view of instagram, facebook, and even forums and blogs.

Not being able to identify relevant RT's, on the part of authors, which prevents me from identifying the actual scope.

I recommend the widgets by project, they are ideal to monitor. Also the contribution in news, with the publications at the moment, as long as the syntaxes are the correct

We solve together the reports in pdf, the exportable ones in excel, the predefined filters by country, the widgets with lists of authors and exclusions.

We are huge fans of the new PDF reports. We sent a note a while back to our rep asking for many of these enhancements, and Brand 24 delivered in a big way. Specifically, we wanted to be able to customize the reports to include information that was pertinent to our client, and we wanted something that could be white labeled so that it came from our agency instead of Brand 24. These new reports deliver on the ask and more.

There is nothing that I really dislike. I'm very happy with Brand 24.

I would say to really take advantage of your rep. My rep was extremely open to my feedback and very willing to hear how they could improve the product. Some of those suggestions appeared in the new reports feature.

Brand 24 allows us to track our clients and understand their customer’s sentiment and engagement toward their brand. It is extremely helpful to share this information with our clients and back up our findings with hard data. We’ve found that this is crucial in breaking down any preconceived notions that the client may have regarding their brand.

Great customer support from setting up a campaign to tracking results. Ada is the best!

Nothing really, the dashboard is very thorough which makes setting up campaigns difficult if you don't take the time to learn. But then again the advanced features are what makes this tool great.

Tracking and measuring results from campaigns.

It is extremely easy to use, clear sections and ways of operation. I also like the real time alerts which is really helpful to know if someone mentioned the brand. Also the customer support is really great. It is also easy to group and filter results. Brand24 is absolutely the best social media monitoring solution on the market.

So far the cons are kinda low. . The pricing is a but too high. Sometimes it also gives irrelevant social media posts. Also cannot customize templates for creating reports.

If you are looking for a powerful tool to track your brand mentions, then Brand24 is the one. Try out the trial version and see if its what you are looking for.

It is one of the best way to track social media mentions. It also helps to understand who mentions us and we can improve to provide better service to customers.

It's super easy to set up and the dashboard is very intuitive - this is so important to me because, in order to use it as effectively as possible, I need to be very comfortable using it.

And, of course, there's all the data - and the tool generates a lot of quality data, from sentiment to demographics and influencers so there are so many different ways that you can use it.

To be honest, I can't think of anything specific that I dislike about the tool right now.

I use it in a multitude of ways, many of them on a regular basis, like monitoring my brand name and staying on top of any mentions (I get email notifications every day to track any new mention/articles published/etc.) and monitoring my social media and analytics. Occasionally, I also use it for market and audience research and to discover new influencers that I'd like to connect with.

The user interface is so easy to learn and very informative. The customer service is phenomenal. Scott was amazing and helped me out with every question I had whether it was a large or small problem. Our new account manager is Milada and so far she is great! Always answers in a timely manor.

Honestly, I don't have any dislikes thus far. I am about 3/4 weeks into the platform and all is going smoothly.

If you're looking for a way to gauge your social media reach and really see how many impressions you are making, go with brand24.

Brand 24 is helping us gauge who our most influential influencers are and is allowing us to see just how effecting our campaigns are running.

The Customer Service is awesome. Thanks especially to Mr. Kuba

Nothing really, except the app version which has limited options

Improve on the app version

Analytics