Home/Reputation Management Software/Brand24
Updated on: November 18, 2019
What is Brand24 ?
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Brand24 - Reputation Management Software : SaaSworthy.com
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Brand24

Simple app to maximize social media marketing.
(216 Ratings) Write Review

Brand24 is a social media monitoring tool that will help you to increase your customer base and revenue. It has mention feed feature to identify people stating about your product in real-time using which you can take actions regarding it. Using this software, you can also identify the changes in the discussion volume and spot the issue before it explodes. This software allows you to customize your alerts based on defining a criteria. It also has data export options that will allow you to export your data as PDF reports and infographics. In addition, it has filtering option to narrow down your results based on sentiment, number of visits and mention source.

Brand24 Awards

Brand24 Features Show All Features

Brand24 Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Location / Phone Number Florida, United States / +1 (718) 618-4483
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software Social Media Management Software

Brand24 Pricing

Pricing ModelFree Trial , Subscription
How much does Brand24 cost ?
The pricing for Brand24 starts at $49.0 per month. Brand24 has 3 different plans such as - Personal Plus at $49.0 per month, Professional Premium at $99.0 per month and Professional Max at $399.0 per month.
Personal Plus
$49 /Month

Plan Features

  • 5 keywords
  • 50K mentions / mo
  • 5 users
  • Update every 12h
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
Professional Premium
$99 /Month

Plan Features

  • 10 keywords
  • 400K mentions / mo
  • 10 users
  • Update every hour
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
Professional Max
$399 /Month

Plan Features

  • 25 Keywords
  • 1 Million mentions / mo
  • 99 users
  • Realtime update
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Interactions
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
  • Consultant
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Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Brand24 Reviews

OVERALL RATING
4.6
Based on 216 Rating(s)
Rating Distribution
  • 196
  • 12
  • 4
  • 4
  • 0
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Source : g2crowd.com
(Reviewed on 23 July 2019)
"Great platform and customer service"

What do you like best?

The staff are so friendly and ready to help in any way they can which is definitely under-appreciated nowadays!

What do you dislike?

Nothing! Like I said it's a great service run by great people.

What problems are you solving with the product? What benefits have you realized?

Being able to monitor results, act on solid analytics and build a great picture of the companies standings to the CEO and bosses.

...more
Source : g2crowd.com
(Reviewed on 11 July 2019)
"Excellent customer service!"

What do you like best?

User friendly and provide insightful tracking however their customer service is very personal - it's as if you are their only customer!

What do you dislike?

Can't backtrack mentions on new projects

What problems are you solving with the product? What benefits have you realized?

Brand tracking

Hash tracking

Brand Sentiment

...more
Source : g2crowd.com
(Reviewed on 11 July 2019)
"Ada is the best!"

What do you like best?

Customer service of Brand24 rocks! Especially Ada.

What do you dislike?

Sure there are some functions that can be added, but in general, no dislikes.

What problems are you solving with the product? What benefits have you realized?

We were tracking a UGC by hashtags and also monitoring the PR on social media. We got some extra information which pleased also our client - who are the people speaking about a brand the most, which other hashtags they use, etc.

...more
Source : g2crowd.com
(Reviewed on 10 July 2019)
"Best user engaging tool"

What do you like best?

We love Brand24 because we can follow-up any comments from our clients across the web. Brand24 helped us to improve communication with our clients and grow satisfaction.With this tool we are much more responsive.

What do you dislike?

Sometimes there are some results missing from facebook, but it's an issue for all of the social media monitoring tools, facebook policy have been making life harder for them.

Recommendations to others considering the product:

We all need to know what people are saying about our brands, so I could recommend this to anyone who cares about online reputation.

What problems are you solving with the product? What benefits have you realized?

Mostly responding to positive comments and occasionally to dissatisfied customers. This tool helps to nip negative mentioned in the bud, but also to show our appreciation to a good word from our clients.

...more
Rajput SINGSource : play.google.com
(Reviewed on 06 July 2019)

it helps

...more
Monika JesminSource : play.google.com
(Reviewed on 02 July 2019)

hello kitty and business development manager at a time to get the parson Rab cross

...more
Source : g2crowd.com
(Reviewed on 01 July 2019)
"A view of the entire digital world, not only social media"

What do you like best?

As we are a communications agency, I like to be able to have press post alerts, updates from government sites and particularly to be able to check not only Twitter as in other applications, but to have a wide view of instagram, facebook, and even forums and blogs.

What do you dislike?

Not being able to identify relevant RT's, on the part of authors, which prevents me from identifying the actual scope.

Recommendations to others considering the product:

I recommend the widgets by project, they are ideal to monitor. Also the contribution in news, with the publications at the moment, as long as the syntaxes are the correct

What problems are you solving with the product? What benefits have you realized?

We solve together the reports in pdf, the exportable ones in excel, the predefined filters by country, the widgets with lists of authors and exclusions.

...more
Source : g2crowd.com
(Reviewed on 30 June 2019)
"Big-time analytics for my small business"

What do you like best?

We are huge fans of the new PDF reports. We sent a note a while back to our rep asking for many of these enhancements, and Brand 24 delivered in a big way. Specifically, we wanted to be able to customize the reports to include information that was pertinent to our client, and we wanted something that could be white labeled so that it came from our agency instead of Brand 24. These new reports deliver on the ask and more.

What do you dislike?

There is nothing that I really dislike. I'm very happy with Brand 24.

Recommendations to others considering the product:

I would say to really take advantage of your rep. My rep was extremely open to my feedback and very willing to hear how they could improve the product. Some of those suggestions appeared in the new reports feature.

What problems are you solving with the product? What benefits have you realized?

Brand 24 allows us to track our clients and understand their customer’s sentiment and engagement toward their brand. It is extremely helpful to share this information with our clients and back up our findings with hard data. We’ve found that this is crucial in breaking down any preconceived notions that the client may have regarding their brand.

...more
Source : g2crowd.com
(Reviewed on 18 June 2019)
"Great Customer Support"

What do you like best?

Great customer support from setting up a campaign to tracking results. Ada is the best!

What do you dislike?

Nothing really, the dashboard is very thorough which makes setting up campaigns difficult if you don't take the time to learn. But then again the advanced features are what makes this tool great.

What problems are you solving with the product? What benefits have you realized?

Tracking and measuring results from campaigns.

...more
Source : g2crowd.com
(Reviewed on 18 June 2019)
"Best Social Monitoring Tool"

What do you like best?

It is extremely easy to use, clear sections and ways of operation. I also like the real time alerts which is really helpful to know if someone mentioned the brand. Also the customer support is really great. It is also easy to group and filter results. Brand24 is absolutely the best social media monitoring solution on the market.

What do you dislike?

So far the cons are kinda low. . The pricing is a but too high. Sometimes it also gives irrelevant social media posts. Also cannot customize templates for creating reports.

Recommendations to others considering the product:

If you are looking for a powerful tool to track your brand mentions, then Brand24 is the one. Try out the trial version and see if its what you are looking for.

What problems are you solving with the product? What benefits have you realized?

It is one of the best way to track social media mentions. It also helps to understand who mentions us and we can improve to provide better service to customers.

...more
Read All Reviews

Videos on Brand24 Youtube Official Channel

Why should you use social media monitoring? | Brand24
Why should you use social media monitoring? | Brand24
How sentiment analysis lets you find out what your customers like (and dislike) | #ChiaExplains
What are social media impressions? What is social media reach? NOT the same thing! | #ChiaExplains

Brand24 Screenshots

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