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Brand24 is a social media monitoring tool that will help you to increase your customer base and revenue. It has mention feed feature to identify people stating about your product in real-time using which you can take actions regarding it. Using this software, you can also identify the changes in the discussion volume and spot the issue before it explodes. This software allows you to customize your alerts based on defining a criteria. It also has data export options that will allow you to export your data as PDF reports and infographics. In addition, it has filtering option to narrow down your results based on sentiment, number of visits and mention source.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | Florida, United States / +1 (718) 618-4483 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Reputation Management Software Social Media Management Software |
Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The staff are so friendly and ready to help in any way they can which is definitely under-appreciated nowadays!
Nothing! Like I said it's a great service run by great people.
Being able to monitor results, act on solid analytics and build a great picture of the companies standings to the CEO and bosses.
User friendly and provide insightful tracking however their customer service is very personal - it's as if you are their only customer!
Can't backtrack mentions on new projects
Brand tracking
Hash tracking
Brand Sentiment
Customer service of Brand24 rocks! Especially Ada.
Sure there are some functions that can be added, but in general, no dislikes.
We were tracking a UGC by hashtags and also monitoring the PR on social media. We got some extra information which pleased also our client - who are the people speaking about a brand the most, which other hashtags they use, etc.
We love Brand24 because we can follow-up any comments from our clients across the web. Brand24 helped us to improve communication with our clients and grow satisfaction.With this tool we are much more responsive.
Sometimes there are some results missing from facebook, but it's an issue for all of the social media monitoring tools, facebook policy have been making life harder for them.
We all need to know what people are saying about our brands, so I could recommend this to anyone who cares about online reputation.
Mostly responding to positive comments and occasionally to dissatisfied customers. This tool helps to nip negative mentioned in the bud, but also to show our appreciation to a good word from our clients.
it helps
hello kitty and business development manager at a time to get the parson Rab cross
As we are a communications agency, I like to be able to have press post alerts, updates from government sites and particularly to be able to check not only Twitter as in other applications, but to have a wide view of instagram, facebook, and even forums and blogs.
Not being able to identify relevant RT's, on the part of authors, which prevents me from identifying the actual scope.
I recommend the widgets by project, they are ideal to monitor. Also the contribution in news, with the publications at the moment, as long as the syntaxes are the correct
We solve together the reports in pdf, the exportable ones in excel, the predefined filters by country, the widgets with lists of authors and exclusions.
We are huge fans of the new PDF reports. We sent a note a while back to our rep asking for many of these enhancements, and Brand 24 delivered in a big way. Specifically, we wanted to be able to customize the reports to include information that was pertinent to our client, and we wanted something that could be white labeled so that it came from our agency instead of Brand 24. These new reports deliver on the ask and more.
There is nothing that I really dislike. I'm very happy with Brand 24.
I would say to really take advantage of your rep. My rep was extremely open to my feedback and very willing to hear how they could improve the product. Some of those suggestions appeared in the new reports feature.
Brand 24 allows us to track our clients and understand their customer’s sentiment and engagement toward their brand. It is extremely helpful to share this information with our clients and back up our findings with hard data. We’ve found that this is crucial in breaking down any preconceived notions that the client may have regarding their brand.
Great customer support from setting up a campaign to tracking results. Ada is the best!
Nothing really, the dashboard is very thorough which makes setting up campaigns difficult if you don't take the time to learn. But then again the advanced features are what makes this tool great.
Tracking and measuring results from campaigns.
It is extremely easy to use, clear sections and ways of operation. I also like the real time alerts which is really helpful to know if someone mentioned the brand. Also the customer support is really great. It is also easy to group and filter results. Brand24 is absolutely the best social media monitoring solution on the market.
So far the cons are kinda low. . The pricing is a but too high. Sometimes it also gives irrelevant social media posts. Also cannot customize templates for creating reports.
If you are looking for a powerful tool to track your brand mentions, then Brand24 is the one. Try out the trial version and see if its what you are looking for.
It is one of the best way to track social media mentions. It also helps to understand who mentions us and we can improve to provide better service to customers.
