Brand24

About Brand24

Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month.

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Pricing

Free Trial Available
Starts at $49.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

89%
Momentum

73%
Popularity

86%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

NA

Modes of Support

Business Hours, Online

Brand24 Awards

# 3 Fastest Growing Reputation Management Software
Q3 2019

# 4 Most Popular Reputation Management Software
Q3 2019

# 6 Most Searched Reputation Management Software
Q3 2019

Brand24 Features

Show Feature Explanation

Show Missing Features

Reputation Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Social Media Management Features

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Brand Tracking

Helps to know the position of your brand on the social media network

Analytics (Social Media)

Helps you analyse performance based on reaction to posts

Posts Scheduling

Schedules your posts beforehand to post contents timely even in your absence

Multi-User Collaboration

Allows multiple users to work on one project to ensure effective team work

Multi-Account Management

Facilitates the usage of multiple social media account for a wider reach

Customer Engagement

Enables the brand to maintain contact with their potential customers

Auto Publishing

Publishes scheduled posts as and when they become relevant

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Brand24 Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Personal Plus $49.00 $49.00 per month

Plan Features

5 keywords
5K mentions per month
5 users
Update every 12h
Data analysis
Sentiment analysis
Mobile App
Slack Integration

Professional Premium $99.00 $99.00 per month

Plan Features

10 keywords
100K mentions per month
10 users
Update every hour
Data analysis
Sentiment analysis
Mobile App
Slack Integration
PDF reports
Extending limits
Social Media Reach
Live help
Groups
Opinion leaders
Excel file export

Professional Max $199.00 $199.00 per month

Plan Features

20 Keywords
250K mentions per month
99 users
Realtime update
Data analysis
Sentiment analysis
Mobile App
Slack Integration
PDF reports
Interactions
Extending limits
Social Media Reach
Live help
Groups
Opinion leaders
Excel file export
Consultant

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Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Brand24 Reviews

User Rating

4.5/5 (Based on 502 Ratings)

Rating Distribution

Excellent
61.2%
Very Good
29.5%
Average
5.6%
Poor
0.4%
Terrible
3.4%

User Sentiments

Real-Time Monitoring, User-Friendly Interface, Excellent Customer Support, Comprehensive Analytics and Reporting

Inaccurate Sentiment Analysis, Limited Keyword Search, Limited Historical Data, Mobile Platform Inefficiency

Do You Use Brand24?

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Review Summary

Overall, users praise Brand24 for its user-friendly interface, comprehensive monitoring features, customizable alerts, and accurate sentiment analysis. They appreciate the ability to track brand mentions across multiple platforms, analyze customer sentiment, and respond to customer feedback in a timely manner. Additionally, users commend Brand24's customer support team for their responsiveness and helpfulness. Some users suggest improvements in the reporting functionality and the inclusion of more advanced features like competitor analysis.

Pros

Userfriendly interface simplifies social media monitoring and analysis.
Automates data collection and presents actionable insights for datadriven decisions.
Delivers realtime alerts and notifications for immediate response to online mentions.

Cons

May require a learning curve for users unfamiliar with social media monitoring tools.
Limited historical data availability compared to some competitors.
Occasional delays in data updates or report generation.

Brand24 Reviews

AI-Generated from the text of User Reviews

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