What do you like best?
Brand24 is really reliable, I can manage and analyze the networks allowing me to keep updated on what is said, about our online businesses, obtain information from potential customers, improve customer social service, communicate with influential people and control competition. Its platform is solid and affordable. Brand24 is very easy to use, easy to navigate and intuitive, it doesn't take much technical knowledge to be a professional in its use.
What do you dislike?
Sometimes the user interface is a bit confusing for new users, but it doesn't take me long to get used to it either. The rest is effective.
Recommendations to others considering the product:
Brand24 serves small and medium brands around the world to identify and analyze your business in order to obtain customer information, increase your satisfaction and sales. It is recognizable because the implementation process is simple and customer service is outstanding. Users can track and participate in online conversations that are relevant to your business. It has a wide range of social media tracking through several popular applications and websites, identifying and analyzing conversations about its brands, products and competitors.
What problems are you solving with the product? What benefits have you realized?
It has helped us in monitoring social networks and analyzing them, also for market and audience research; Discover new influencers for the benefit of the business. It is one of the best ways to track mentions in social networks. In addition, it helps to understand who mentions us and we can improve to provide a better service to customers, identifying praise and problems online.