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About Brand24

Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    89%
  • Momentum
    74%
  • Popularity
    86%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • NA

Modes of Support

  • Business Hours, Online

Brand24 Awards

Brand24 Features

Reputation Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Social Media Management Features

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Brand Tracking

Helps to know the position of your brand on the social media network

Analytics (Social Media)

Helps you analyse performance based on reaction to posts

Posts Scheduling

Schedules your posts beforehand to post contents timely even in your absence

Multi-User Collaboration

Allows multiple users to work on one project to ensure effective team work

Multi-Account Management

Facilitates the usage of multiple social media account for a wider reach

Customer Engagement

Enables the brand to maintain contact with their potential customers

Auto Publishing

Publishes scheduled posts as and when they become relevant

Content Management

Helps you to create and customize your contents to make user and SEO friendly
Brand24 Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Brand24 Pricing.

Brand24 Alternatives

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Brand24 Reviews

User Rating

4.5/5 (Based on 502 Ratings)

Rating Distribution

  • Excellent

    61.2%
  • Very Good

    29.5%
  • Average

    5.6%
  • Poor

    0.4%
  • Terrible

    3.4%

User Sentiments

Real-Time Monitoring, User-Friendly Interface, Excellent Customer Support, Comprehensive Analytics and Reporting

Inaccurate Sentiment Analysis, Limited Keyword Search, Limited Historical Data, Mobile Platform Inefficiency

Do You Use Brand24?

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Review Summary

Overall, users praise Brand24 for its user-friendly interface, comprehensive monitoring features, customizable alerts, and accurate sentiment analysis. They appreciate the ability to track brand mentions across multiple platforms, analyze customer sentiment, and respond to customer feedback in a timely manner. Additionally, users commend Brand24's customer support team for their responsiveness and helpfulness. Some users suggest improvements in the reporting functionality and the inclusion of more advanced features like competitor analysis.

Pros

  • Userfriendly interface simplifies social media monitoring and analysis.
  • Automates data collection and presents actionable insights for datadriven decisions.
  • Delivers realtime alerts and notifications for immediate response to online mentions.

Cons

  • May require a learning curve for users unfamiliar with social media monitoring tools.
  • Limited historical data availability compared to some competitors.
  • Occasional delays in data updates or report generation.

Brand24 Reviews

AI-Generated from the text of User Reviews

Videos on Brand24

Brand24 Screenshots

Brand24 FAQs

What is Brand24 used for?

Brand24 is Reputation Management Software. Brand24 offers the following functionalities:

  • Social Media Metrics
  • Review Monitoring
  • Customer Review Platform
  • Campaign Management
  • Sentiment Analysis
  • Social Media Monitoring

Learn more about Brand24 features.

What are the top alternatives for Brand24?

Does Brand24 provide API?

No, Brand24 does not provide API.

Brand24 Contact

Vendor Details

Florida, United States

Contact Details

+1 (718) 618-4483

https://brand24.com/

Social Media Handles

Grid Report for Brand24

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