Home/Reputation Management Software/Brand24
Updated on: May 26, 2020
What is Brand24 ?
Brand24 - Reputation Management Software : SaaSworthy.com
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Brand24

Simple app to maximize social media marketing.
(240 Ratings) Write Review

Brand24 is a social media monitoring tool that will help you to increase your customer base and revenue. It has mention feed feature to identify people stating about your product in real-time using which you can take actions regarding it. Using this software, you can also identify the changes in the discussion volume and spot the issue before it explodes. This software allows you to customize your alerts based on defining a criteria. It also has data export options that will allow you to export your data as PDF reports and infographics. In addition, it has filtering option to narrow down your results based on sentiment, number of visits and mention source.

Brand24 Awards

Fastest Growing
Most Popular
Most Searched

Brand24 Features Show All Features

Brand24 Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Location / Phone Number Florida, United States / +1 (718) 618-4483
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software Social Media Management Software

Brand24 Pricing

Pricing ModelFree Trial , Subscription
Personal Plus
$49 /Month

Plan Features

  • 5 keywords
  • 5K mentions per month
  • 5 users
  • Update every 12h
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
Professional Premium
$99 /Month

Plan Features

  • 10 keywords
  • 100K mentions per month
  • 10 users
  • Update every hour
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
Professional Max
$199 /Month

Plan Features

  • 20 Keywords
  • 250K mentions per month
  • 99 users
  • Realtime update
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Interactions
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
  • Consultant
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Brand24 Pricing
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Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Brand24 FAQs

Brand24 is Reputation Management Software. Brand24 offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Campaign Management
  • Customer Review Platform
  • Review Monitoring
  • Social Media Metrics

Learn more about Brand24 features.

The pricing for Brand24 starts at $49.00 per month. Brand24 has 3 different plans:

  • Personal Plus at $49.00 per month.
  • Professional Premium at $99.00 per month.
  • Professional Max at $199.00 per month.

No, Brand24 does not offer a free plan.

Learn more about Brand24 pricing.

No, Brand24 does not provide API.

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Brand24 Reviews

OVERALL RATING
4.5
Based on 240 Rating(s)
Rating Distribution
  • 212
  • 16
  • 4
  • 7
  • 1
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LCdhQOOLRTSA MSAiSLAmMSI2RBSource : play.google.com
(Reviewed on 25 April 2020)

intercom monitoring SL Good SBVRB

...more
pAuL lEoN dIaZSource : play.google.com
(Reviewed on 20 April 2020)

InternetEthernetWifisameishh

...more
Javier PSource : g2crowd.com
(Reviewed on 27 January 2020)
"Monitor and ratify mentions in a better way with Brand24"

What do you like best?

In the world of technology there are few tools that have an excellent technical service, most of them almost never respond to the possible brevity of the concern that comes your way when using the tool, Brand24 is quite the opposite This tool has an excellent technical support that gives you immediate response to your needs. It is a very light tool to configure and manage.

What do you dislike?

Your mobile version does not provide the same favorable results as the desktop application. Its cost is extremely high and does not work for all companies.

Recommendations to others considering the product:

It has productive and rapid results for organizations in terms of tracking and monitoring of brand mentions and issues related to the products of the organization, allowing users to respond immediately to the concerns and questions that customers want to ask . Notify when customers mention your brand in any article presented on social networks and thus be able to measure the receptivity that customers have with the company's products.

What problems are you solving with the product? What benefits have you realized?

We use Brand24 for many reasons, one of which is that we can track and monitor all mentions of campaigns regarding our products and issues that are relevant to the company online and through social networks. We also participate in online conversations that contribute to our growth. We receive notifications of mentions made by our clients and thus be able to respond immediately to concerns or opinions they present.

...more
John Ewen Hunter-MacLeodSource : play.google.com
(Reviewed on 20 January 2020)

My name John is 4 occasions with this person

...more
KROOCOLATOZSource : play.google.com
(Reviewed on 18 December 2019)

Suck app

...more
Brittany CosbySource : trustradius.com
(Reviewed on 17 December 2019)
Great tool for social media analytics!

Use Cases and Deployment Scope

It is being used by the marketing department. We are using it to track analytics for our social media channels including Facebook, Twitter, LinkedIn and Instagram. It helps us create reports and show our engagement across social media to distribute to partners, principals, managers, and staff. It helps us analyze tactics to improve our reach.

Pros and Cons

  • Brand24 is very user friendly and you don't need a lot of technical knowledge to use it.
  • I've had very good experience with the customer support team to solve any technical issues.
Edit
  • There should be a lower price point so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.
  • There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

Likelihood to Recommend

Brand24 is perfect for a company that wants to build up its social media presence. It's great to know when our organization is mentioned online so I can engage with other companies. I like the mobile app but if there was a way to be notified via phone with it that would make it even better.
Read Brittany Cosby's full review

...more
Verified UserSource : trustradius.com
(Reviewed on 17 December 2019)
Brand24's reporting is top notch!

Use Cases and Deployment Scope

Our marketing team used Brand24 in various ways, mainly to track popular influencer campaigns across different social media channels. Brand24's tracking was very flexible and robust. The marketing team was the main driver but the insights and metrics we gathered were used across our entire organization. Their report system is top notch.

Pros and Cons

  • Reporting
  • Social Media Tracking
Edit
  • Instagram Tracking
  • Tracking Setup

Likelihood to Recommend

Brand24 is an excellent tool to track almost anything across social media. Their setup is a little confusing (along with their pricing) but once setup, it delivers excellent results. We were a little upset that Instagram tracking was lost but not their fault. We are still very satisfied 2+ years later.
Read this authenticated review

...more
Verified UserSource : trustradius.com
(Reviewed on 16 December 2019)
Great if you've got enough social traffic to monitor

Use Cases and Deployment Scope

We used Brand24 to monitor what was being said about our law firm on social media platforms, primarily Facebook and Twitter. Due to our heavy advertising presence in our markets, people would invoke our name or slogan in comments and we wanted to be able to engage and respond as we felt appropriate.

Pros and Cons

  • Monitoring Facebook
  • Monitoring Twitter
Edit
  • Pretty weak on its algorithm to determine if a comment was positive, neutral, or negative
  • Statistics weren't overly useful for us

Likelihood to Recommend

If you have a lot being said about you online, this is well worth testing out. Our company just didn't have enough being said about us to sort of justify having it around and trying to consistently use it. If you are a fairly public company with a lot of conversations being had about you, this may be a great tool for you to use.
Read this authenticated review

...more
Mark AndersonSource : trustradius.com
(Reviewed on 12 December 2019)
Brand24: A Beginner Marketer's Brand Awareness Software, But There's Better Out There

Use Cases and Deployment Scope

I used Brand24 to pick up mentions of our brand across the web, such as Facebook, Instagram, YouTube, Twitter and blog posts. It does help people to find references to your brand, good and bad. So you can catalog the positive content for future use and address the negative content.

Pros and Cons

  • Ease of Setting up Alerts for Brand Mentions
  • Fairly Affordable Compared to Competitors
Edit
  • Consistently Missed Essential Brand Mentions
  • Support is Spotty and Can Take Days to Respond

Likelihood to Recommend

I would suggest another product to a friend.
Read Mark Anderson's full review

...more
Verified UserSource : trustradius.com
(Reviewed on 11 December 2019)
Social Tracking at a Reasonable Price

Use Cases and Deployment Scope

We used Brand24 to track an influencer campaign because the software allows you to track mentions of specific keywords as well as mentions. This allowed us to easily see the influencers that were talking about us as well as users on Facebook, Twitter, and Instagram that were taking action because of the campaign.

Pros and Cons

  • Easy to Use
  • Good Value
Edit
  • More Keywords.
  • More proprietary information that is not just a pull of data on social platforms.

Likelihood to Recommend

Brand24 is a great tool for understanding the impact of social media campaigns as well as influencer marketing efforts. The price point is significantly lower than a lot of other tools available and the data available can really help drive decisions around strategy.
Read this authenticated review

...more
Read All Reviews

Videos on Brand24

Why should you use social media monitoring? | Brand24
Why should you use social media monitoring? | Brand24
How sentiment analysis lets you find out what your customers like (and dislike) | #ChiaExplains
What are social media impressions? What is social media reach? NOT the same thing! | #ChiaExplains

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