Home/Web Analytics Software/Brand24
Updated on: April 18, 2019
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Brand24

Simple app to maximize social media marketing.
★★★★★
★★★★★
(267 Ratings) Write Review

Brand24 is a social media monitoring tool that will help you to increase your customer base and revenue. It has mention feed feature to identify people stating about your product in real-time using which you can take actions regarding it. Using this software, you can also identify the changes in the discussion volume and spot the issue before it explodes. This software allows you to customize your alerts based on defining a criteria. It also has data export options that will allow you to export your data as PDF reports and infographics. In addition, it has filtering option to narrow down your results based on sentiment, number of visits and mention source.

Brand24 Features Show All Features

Brand24 Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Contact Florida, United States / +1 (718) 618-4483
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Web Analytics Software Reputation Management Software

Brand24 Pricing

Pricing ModelFree Trial , Subscription
How much does Brand24 cost ?
The pricing for Brand24 starts at $49.0 per month. Brand24 has 3 different plans such as - Personal Plus at $49.0 per month, Professional Premium at $99.0 per month and Professional Max at $399.0 per month.
Personal Plus
$49

Plan Features

  • 5 keywords
  • 50K mentions / mo
  • 5 users
  • Update every 12h
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
Professional Premium
$99

Plan Features

  • 10 keywords
  • 400K mentions / mo
  • 10 users
  • Update every hour
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
Professional Max
$399

Plan Features

  • 25 Keywords
  • 1 Million mentions / mo
  • 99 users
  • Realtime update
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Interactions
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
  • Consultant
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Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Brand24 Reviews

OVERALL RATING
4.7
Based on 267 Rating(s)
Rating Distribution
  • 250
  • 13
  • 3
  • 1
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 15 March 2019)
"It's an amazing tool to use with exciting features"

What do you like best?

I love the graphical analysis on the mentions

What do you dislike?

So far I love everything about Brand24. The accuracy is at another level. I would however advise if they could add more payment options

Recommendations to others considering the product

I would advocate for Brand24 anytime

What business problems are you solving with the product? What benefits have you realized?

Brand24 helps me to advice potential users of benefits of social media and how to apply it.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 March 2019)
"Totally love Brand24"

What do you like best?

Firstly it is great value for money. We love the email alerts as it keeps us up to date with every mention and means that even if we don't have time to access the dashboard we can't avoid seeing the mentions in the emails

What do you dislike?

The link to add a mention that Brand24 missed is too many clicks. I would prefer to be able to access this link from the reports page

Recommendations to others considering the product

Fabulous support. Never wait more than a few moments for someone to respond.

What business problems are you solving with the product? What benefits have you realized?

It helps us understand who is writing about us, who is mentioning us and what they are saying.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 March 2019)
"PDF reports, slack integration, tips to get the best out of Brand24 and awesome support!"

What do you like best?

I like the way the Brand24 collects mentions, organises them and allows you to define filters. The introduction of PDF reports allows me to send my client something that they get all the information at a glance. I love the integration with Slack and being able to see a list of mentions as they happen. The ability to view my projects on the go through the mobile app is ace. I have tried many other offerings from competitors and not many have the functionality that Brand24 has at such a good value price point. Their support is fantastic too - shout out to Kuba!

What do you dislike?

I would like to be able to see Reddit as it's own category.

What business problems are you solving with the product? What benefits have you realized?

Brand24 helps to identify praise/problems online, the storm functionality is great for this.

I am able to provide my clients with white label reports and this is very important to me, the introduction of the new PDF reports are amazing.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 13 March 2019)
"Just as easy as a few clicks and so powerful"

What do you like best?

I really appreciate Brand24 for the notifications and the power of the tool

What do you dislike?

Sometimes it is not so easy to find our way in the tool

What business problems are you solving with the product? What benefits have you realized?

As a community manager, it helps me to focus on writing instead on looking for subjects.

I really appreciate the tool to follow my influencers as well.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 13 March 2019)
"An Abundance of Data"

What do you like best?

Brand24 does many great things, but I must say the estimated reach is a data point clients love. The sentiment score is also very valuable when monitoring social chatter. Clients love data, especially when it comes to an industry they may not completely understand, i.e. digital marketing. Brand24 has proven the value of digital marketing time and again with their numerous data points.

What do you dislike?

There's honestly not much I dislike about Brand24. I guess I would like more control of what goes into the reports they generate, that would be helpful.

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

We have been monitoring a crisis for a client and it has been so helpful in developing messaging to put out to the public.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 March 2019)
"I use it every single week"

What do you like best?

I like that I can put in a specific time period and review all social media mentions we've had in the last week. I'm able to review these and I count them each week to see how we're performing compared to the week before. Every Monday I can go onto the Brand 24 website and put in the dates and count who is mentioning us. I love it.

What do you dislike?

Nothing. I don't have anything to include in this section.

What business problems are you solving with the product? What benefits have you realized?

A way to track our social media mentions every week. It's consistent. I also like that I can click on each mention and read it if I want to.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 March 2019)
"A serious review from a comedian"

What do you like best?

Love that I can stay alerted on upcoming meetings and conferences happening around the country

What do you dislike?

a lot of clutter to sort through. Duplicate listings frequently appear.

What business problems are you solving with the product? What benefits have you realized?

As a self-employed corporate keynote speaker, Brand24 has helped me find work by finding where the meetings and conferences are taking place

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 March 2019)
"Well-designed tool that fits to every company"

What do you like best?

Apart from the tool itself, I love their customer support. If they claim that they can suggest a new Netflix movie to watch, they take it seriously.

I like the UI, easy to understand and manage. A simple chart and the list of mentions are my main area of focus, but when I prepare a monthly report, Summary and Analytics tabs are priceless.

What do you dislike?

A massive amount of spam that needs to be cleared out before getting valuable metrics. That's the biggest issue in my current experience.

I would also like to see a more polished interface.

Recommendations to others considering the product

Don't hesitate to contact the support team. They will help you with setting a new project or improving an existing one.

What business problems are you solving with the product? What benefits have you realized?

You can follow your brand with Google Alerts, Tweetdeck, Reddit notifications, and other free tools… except it does not cover the full representation of your brand.

With Brand24 I found many supporters, unhappy users, and opportunities to show our attention to people who care about our brand. It wouldn't be possible without a monitoring tool.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 March 2019)
"Really top notch platform and great customer service"

What do you like best?

The support team are great and always on hand to help you get the stats you need from the platform.

What do you dislike?

Sometimes the platform can be a bit tricky to get your head around to begin with, but the support team are onhand.

What business problems are you solving with the product? What benefits have you realized?

We can now track our reach and engagement with much greater accuracy than before.

...more
Anonymous ReviewerSource : getapp.com
★★★★★
★★★★★
(Reviewed on 21 February 2019)
One of the best tools for monitoring the brand in the Internet

Thanks to Brand24, I know what they write on the Internet about my brand or about topics that I'm particularly interested in.Immediate notifications about internet locations where my brand has been mentioned. The ability to set specific keywords that monitoring will be possible.

Pros
Immediate notifications about internet locations where my brand has been mentioned. The ability to set specific keywords that monitoring will be possible.

Cons
Monitoring is not very precise - sometimes I receive such references that are of no use to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

...more
Read All Reviews

Videos on Brand24 Youtube Official Channel

Why should you use social media monitoring? | Brand24
Why should you use social media monitoring? | Brand24
How sentiment analysis lets you find out what your customers like (and dislike) | #ChiaExplains
What are social media impressions? What is social media reach? NOT the same thing! | #ChiaExplains

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com