Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | Florida, United States / +1 (718) 618-4483 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Reputation Management Software Social Media Management Software |
Disclaimer: The pricing details were last updated on 14/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Brand24 pricing.
Brand24 is Reputation Management Software. Brand24 offers the following functionalities:
Learn more about Brand24 features.
No, Brand24 does not provide API.
PROS & CONS
What are the best aspects of this product?
Using Brand24 is relatively easy and uncomplicated to learn. It comes with a particular feature that helps you collate all information or special mentions from other people about your company. Some of them may positively react, which enhances a good image, but some comments could negatively affect the business. That is why Brand24 is there to help you find lasting solutions to your clients’ issues before it causes too much damage. Brand24 is also very helpful in providing you with suggestions on satisfying your clients and retaining them. The platform itself is very user friendly that you can easily share with your staff to work together to resolve multiple issues in a day. You’ll be surprised at how much your client’s opinion will change once you start to reach out to them and hear our problems.
What aspects are problematic or could work better?
I love everything about Brand 24. So many benefits to the business.
What specific problems in your company were solved by this product?
Seeing how many mentions your business has will work to your advantage. You get to see and read issues right away, and it allows you to correct what happened before the problem escalates.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
I appreciate the full functionality and purpose of this platform. It comes with unique marketing features that don’t exist in other brands. It gives you immediate results about gathering feedback regarding what people say about your company and products. You’ll pretty much have an idea of how your product stands compared to other brands and competitors.
What aspects are problematic or could work better?
The product itself would cost you a lot of money to acquire. But despite the price, it can give you satisfactory results when it comes to changing your brand image.
What specific problems in your company were solved by this product?
You can get as many mentions or customer feedback via social media by using Brand24 alone. It’s easy to determine what topics are currently trending by filtering using hashtags. The tool itself is straightforward to learn, and you’d get comfortable with it in just a few hours. Also, if you encounter any issues or errors while using the system, their tech support team is only just one phone call away. Brand24 helps you fast track the resolution of problems that most of your clients encounter each day.
Are you a current user of this product?
No
What do you like best?
With Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web. It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24. Apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business. UI and UX of their tool make using it pleasant and easy. They often introduce updates, test various solutions to make the product as useful as possible for their users. And aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.
What do you dislike?Literally, I didn't find anything I couldn't like.
What problems are you solving with the product? What benefits have you realized?Monitoring the mentions of your company on the web can bring many benefits - it allows you to react quickly to crises, but also finds content that can help your business grow.
What do you like best?
Brand24 was presumably the best platform we could find when we were looking for a website where we can monitor mentions regarding the business our company is into. Well, not only are we happy with the functions of the platform and how responsive it is, but I personally, as the one in charge of collecting data from Brand24, cannot even begin to express my gratitude towards Kuba and especially to Magdalena. I have received immediate help and assistance whenever I required it and I know for sure that I can rely on Magdalena for any and all future queries I may have! Keep up the good work guys!
What do you dislike?Nothing in particular. It is quite insightful.
What problems are you solving with the product? What benefits have you realized?.
What do you like best?
This program is quite good in general, it has qualities that make it different from others, such as providing an instant view of all the social network profiles that you manage, you can also know by following the competition networks to keep up to date the updates. Pretty clear and efficient tools, showing the results immediately.
What do you dislike?It is a bit expensive in my opinion, but in terms of operation there are no complaints or major negative details to give.
Recommendations to others considering the product:If you need to know the competencies of network publications, this is the program that will best adapt to your needs without any doubt.
What problems are you solving with the product? What benefits have you realized?This program lets you know at the right time when someone reviews or mentions your profile on different social networks. It is quite simple to use so it does not cause problems to handle it from the beginning. The technical service is extremely responsible and efficient, which makes me satisfied with this aspect. It keeps you in trend in social networks, shortens the time previously used in the same tasks performed.
What do you like best?
Brand24 is really reliable, I can manage and analyze the networks allowing me to keep updated on what is said, about our online businesses, obtain information from potential customers, improve customer social service, communicate with influential people and control competition. Its platform is solid and affordable. Brand24 is very easy to use, easy to navigate and intuitive, it doesn't take much technical knowledge to be a professional in its use.
What do you dislike?Sometimes the user interface is a bit confusing for new users, but it doesn't take me long to get used to it either. The rest is effective.
Recommendations to others considering the product:Brand24 serves small and medium brands around the world to identify and analyze your business in order to obtain customer information, increase your satisfaction and sales. It is recognizable because the implementation process is simple and customer service is outstanding. Users can track and participate in online conversations that are relevant to your business. It has a wide range of social media tracking through several popular applications and websites, identifying and analyzing conversations about its brands, products and competitors.
What problems are you solving with the product? What benefits have you realized?It has helped us in monitoring social networks and analyzing them, also for market and audience research; Discover new influencers for the benefit of the business. It is one of the best ways to track mentions in social networks. In addition, it helps to understand who mentions us and we can improve to provide a better service to customers, identifying praise and problems online.
PROS & CONS
What are the best aspects of this product?
Live alerts and automated sentiment analysis as well as filters working for me the best! Influencer score feature is truly superb!
What aspects are problematic or could work better?
I would like to have an option of CSV sheet so I could import all the websites as spam and ignore them in my future projects.
What features/services would you like to see in future versions of this product?
API would definitely help and CSV sheet.
What specific problems in your company were solved by this product?
I am using brand24 specifically to track online mentions of specific products . Brand24 does great job of notifying me what is happening online so that way I can always join into conversation!
Are you a current user of this product?
Yes
What do you like best?
I've only been using Brand24 for just under 3 weeks and have had the most incredible services. Ada managed to get me the things I requested in less than 5 minutes. She's magic.
What do you dislike?Nothing so far. I'm enjoying all the features thus far.
What problems are you solving with the product? What benefits have you realized?I'm solving sentiment issues, share of voice, competitor analyses, hashtag analyses...
Response from Eliza Wróbel of Brand24 editWe do our best to deliver moments of magic to our customers! Thank you, Hulya! :)
What do you like best?
The staff are so friendly and ready to help in any way they can which is definitely under-appreciated nowadays!
What do you dislike?Nothing! Like I said it's a great service run by great people.
What problems are you solving with the product? What benefits have you realized?Being able to monitor results, act on solid analytics and build a great picture of the companies standings to the CEO and bosses.
Response from Eliza Wróbel of Brand24 editJoe, we really appreciate your kind words! Thank you for helping us grow :)
What do you like best?
The staff are so friendly and ready to help in any way they can which is definitely under-appreciated nowadays!
What do you dislike?Nothing! Like I said it's a great service run by great people.
What problems are you solving with the product? What benefits have you realized?Being able to monitor results, act on solid analytics and build a great picture of the companies standings to the CEO and bosses.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
