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Chatamo

Customer service made easier

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What is Chatamo and how does it work? Chatamo is an application programming interface which helps you create intelligent and interactive bots which provide automated customer service across various messaging platforms for your business. The software offers chatbots and automated voice assistance round the clock, every day. With its impressive natural-language A.I, you need not to worry about tedious script writing; Chatamo’s auto-prediction assists you using a combination of texts, images, videos, buttons and maps to answer customers’ queries, stimulating extraordinary dialogue with the customers. Whichever platform your customers favor, your Chatamo bot is there to offer its services. Whether on messaging apps (like Facebook, Viber) or on voice devices (like Alexa or Google Home), web chat or email, your bot is working for you. Language is also not a barrier as your bots would be able to auto-detect and respond to customers in over 100 known languages. What’s more, Chatamo also allows you to design and schedule broadcast messages to targeted users at satisfactory open rates on messaging apps. If there is also any need to edit your information, after satisfying the requirements, the information gets updated automatically. Chatamo software doesn’t just stop at interacting with customers, the artificial intelligence gives you an intensive insight into how your customers interact with your business and even helps you understand how they feel too.

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Chatamo Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.

Chatamo Technical details

Support	24/7 (Live rep) Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	London, United Kingdom
Deployment	SaaS/Web/Cloud	Official Website	https://chatamo.com/
Deployment	SaaS/Web/Cloud	Category	Live Chat Software

Chatamo Pricing

Pricing ModelFree Trial , Subscription

Free

Features

20x Question and Answers pairs
Text answer template
Alexa skill
Facebook chat bot
Real-time usage analytics
1x Broadcast per week
GDPR compliant - full consent control

Standard

$37 /Month

2 Months free paying annually.

Features

100x Question and Answers pairs
Text / Buttons / Image answer templates
3x languages
Facebook plus Skype chat bot
Alexa / Google / Cortana voice bot
3x Broadcasts per week
Real-time usage analytics
Customer emotion indicator
GDPR compliant - full consent control

Pro

$63 /Month

2 Months free paying annually

Features

250x Question and Answers pairs
Text / Buttons / Image / Video / Map / List answer
5x languages
All major channels chat bots
Alexa plus Google plus Cortana voice bots
Embedded web chat
5x Broadcasts per week
Includes features of Standard plan

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Disclaimer: The pricing details were last updated on 24/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chatamo pricing.

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