Mention allows you to keep up to date with what people are saying about your brand on the internet and social media. Its real-time monitoring capabilities can give you insight into updates about your company as they happen. Mention also provides automated reports, which can provide more detail about, and insight into, what these mentions on the web and social media mean for your business. You can then share these reports with both people internally at your company, as well as external clients. Mention enables you to also see what your competitors are doing by monitoring the web and social media for mentions of their brands. This means you can learn from the good and the bad of their strategy. Mention comes with Boolean alerts, which enables you to more accurately monitor what people are saying. It also allows you to discover influencers in your industry so you can create more effective outreach campaigns.
| Support | 24/7 (Live rep) | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Paris, France / +33 1 76 36 06 97 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Reputation Management Software |
Disclaimer: The pricing details were last updated on 17/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Mention is Reputation Management Software. Mention offers the following functionalities:
Learn more about Mention features.
Yes, Mention provides API.
What do you like best?
Its the best tool to monitor all of the social media and web mentions in one hand. Also the Slack integration is the best part of it. I loveIt!
It is the first tool that I set up whenever I started to work in a business.
Also their customer support team always on the other side to reply your questions or help you to overcome the obstacles that you faced. Last time I asked them a question and it takes minutes them to reply.
What do you dislike?Nothing to be honest. Love the product and its the first product that I force management team to purchase whenever I changed my job.
There might be a geography or keyword exclusion filters. For example I would like to use a "research" keyword to filter out the researches about my industry. Also not only keyword but also the filtering out options might be developed. However product is still vital.
Recommendations to others considering the product:Do not think too much, just try you'll see
What problems are you solving with the product? What benefits have you realized?-Monitoring all the mentions in one hand, not opnly in social media but also in the web.
-Slack notifation allows my team to respond the menions in a min.
-Influencer scoring is great too.
-My team can respond the mentions in a minute with Slack notifications. Also no need to share the credentials of any social media account for monitoring; you can do all in one place which is mention.com
Basically not only monitoring the mentions but also help me to increase my existence in the social channels.
What do you like best?
most useful the analytics and the filters
What do you dislike?the sentiment analysis could be improved.
i cannot track the website pages at the second level. starter doesn't track facebook feeds
Recommendations to others considering the product:identify the topics that are more relevant for tracking the conversation that matters
What problems are you solving with the product? What benefits have you realized?i can monitor the main topics and conversation for each coutry and language .
What do you like best?
With an intelligent feed, Mention scans multiple web channels, providing a comprehensive view of brand positioning and competitors.
What do you dislike?All features are only available for plans with a customized price.
What problems are you solving with the product? What benefits have you realized?As I work for an advertising agency, Mention provides an accurate view of events beyond the walls of our clients channels.
What do you like best?
Emails come to me each day listing what others are saying about my company
What do you dislike?The system works but I sometimes have problems finding what I need on their website.
Recommendations to others considering the product:Use it. Find out what others are saying about you. Stay up-to-date on social media. Respond to social media posts like you are just sitting around waiting for them to say something. No effort on your part except click on the link and add your response. No need to search through all the junk out there to find your mentions. Saves you hours a week.
What problems are you solving with the product? What benefits have you realized?Each day I know what others are saying about me.
What do you like best?
For many years it is important to know what is said online before creating and publishing your content on social networks. In this case mention is one of the best tools not only to know the mentions of the brand, it also allows to know the mentions by each social networks
What do you dislike?the reports that arrive to the email must arrive at the moment and with other metrics. Including a thematic reports would be great
Recommendations to others considering the product:Integrate the tool with another that can validate which themes are associated with the mentions of your company or brand
What problems are you solving with the product? What benefits have you realized?You know the mentions for each social network. Separately, determining the quality of each mention, with a scale
What do you like best?
Mention daily scans the web for tracking the mentions about our company. I have also made connections with several prospects who posted about our company on social media and actively engaging with them for sales. Some of the other best things about Mention are its ease of use, swift set-up and impeccable results. I find the sentiment analysis very exciting to use.
What do you dislike?It would be great if they could add more options while the data is displayed. However, with the constant updates and development I am pretty sure that this will be taken care in future.
What problems are you solving with the product? What benefits have you realized?Mention provides us the opportunity to very easily track who is talking what about us.This gives us valuable insights about our prospects as to what they really want from us. And as mentioned earlier, I had made connections with several prospects who posted about our company on social networks and actively engaging with them for sales.
What do you like best?
Mention's interface is very intuitive and very easy to navigate. The best part about mention is that I am able to see the mentions about our business. This helps us to save time and plays an important part in our strategy of link building.
What do you dislike?The only thing that i want to point out is that the learning curve of mention is really very slow. One need to understand the tool very well before using it. Also, they did not provide much help in the How To section.
What problems are you solving with the product? What benefits have you realized?Mention shares great insight on who's talking what about you. This makes it super easy to strike a conversation with your potential prospects.
PROS & CONS
What are the best aspects of this product?
Mention enable me to carefully listen to conversations made by my customers. It carried me to interesting stories and better insights. It constantly informs me of the latest reviews and topics of my company's products. It saved me lots of time and is way better than the other tools I've used.
What aspects are problematic or could work better?
Mention has catered to my needs well. It would be a plus if they had some sort of a mobile app set up so I can carry on with things while I'm away from work.
What specific problems in your company were solved by this product?
Constantly keeping in touch with the internet is an effort that consumes a lot of time. Mention greatly minimizes the time it takes to seek mentions of my brand along with its products.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Mention happens to be the simplest approach to tracking any indivdual or brand that makes a mention of your brand and/or products. It does a very good job on its own.
What aspects are problematic or could work better?
I dislike the part where Facebook refuses to do any mention tracking. Obviously, that's an issue that needs to be taken up with Facebook. Sadly, Mention can don't anything much.
What specific problems in your company were solved by this product?
Getting to know influencers gives you the chance to reach out to them while boosting the visibility of your brand. They're also great in reacting to any negative feedback.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Running a busy business, I love the ease of use when it comes to mentions. I subscribed to a free account and was able to jumpstart immediately. The UI is direct and clean. The tool did exactly what I wanted it to do. Put these aspects together and you've got a winning combination.
What aspects are problematic or could work better?
I badly miss the icon that lets me identify any unrelated mentions. But not all is lost. There are other options on how you'd want to categorize a mention and how you want to play around with it.
What specific problems in your company were solved by this product?
Mention lets me realize when my business are being mentioned. When one invests time in business promotion, there's nothing else better than see them work. From my personal experience, I'm able to get more mentions compared to Google Alerts. The finding is consistent. I also have the luxury to see which promotion has translated into sales.
Are you a current user of this product?
Yes
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