What do you like best?
Its the best tool to monitor all of the social media and web mentions in one hand. Also the Slack integration is the best part of it. I loveIt!
It is the first tool that I set up whenever I started to work in a business.
Also their customer support team always on the other side to reply your questions or help you to overcome the obstacles that you faced. Last time I asked them a question and it takes minutes them to reply.
What do you dislike?
Nothing to be honest. Love the product and its the first product that I force management team to purchase whenever I changed my job.
There might be a geography or keyword exclusion filters. For example I would like to use a "research" keyword to filter out the researches about my industry. Also not only keyword but also the filtering out options might be developed. However product is still vital.
Recommendations to others considering the product:
Do not think too much, just try you'll see
What problems are you solving with the product? What benefits have you realized?
-Monitoring all the mentions in one hand, not opnly in social media but also in the web.
-Slack notifation allows my team to respond the menions in a min.
-Influencer scoring is great too.
-My team can respond the mentions in a minute with Slack notifications. Also no need to share the credentials of any social media account for monitoring; you can do all in one place which is mention.com
Basically not only monitoring the mentions but also help me to increase my existence in the social channels.