BMC Helix ITSM Alternatives and Competitors

Deliver a personalized, fast and flexible customer service experience to your customers using Wolken ServiceDesk. Wolken ServiceDesk comes with multiple prebuilt enterprise application integrations. Set predefined rules for your business processes to ensure unerring deliveries. Set predefined rules for your business processes to ensure unerring deliveries. Wolken ServiceDesk facilitates effective operational reporting through intelligent insights and customizable dashboards. They provide one-click customizable to help showcase the required metrics and give your teams visibility into the tickets that require.

Mint Service Desk is a service desk and asset management software for IT companies, enabling them to enhance their customer experience and manage the related assets. The platform hosts a variety of functionalities related to incident management, asset management, service requests, knowledge base, custom forms, advanced SLA etc. Moreover, the software also enables user agents to share knowledge with other agents and help out one another. Mint Service Desk provides a wide range of attributes to create unique forms for the service desk, besides enabling users to collect all the information that analysts need. This platform can be integrated with social media accounts, which facilitates companies to reach maximum customers. Brands can also connect with their customers over live chat for better communication. The advanced API of Mint Service Desk helps companies integrate with third-party platforms, make strong relationships with their customers and boost revenue. The operating company of Mint Service Desk have its branches located across Malaysia, Poland, Mexico, Canada and South Africa.

Deepser is an IT service desk and IT asset management software that provides a certain set of features to companies, improving their business. These features enable companies to make process management flexible and deliver the best services in a dynamic market. The software also improves collaboration and accelerates communication among various teams and between companies and customers. Users can configure Deepser according to their own requirements and manage their business processes easily. It also allows companies to offer the right kind of tools to individual customers, enabling them to find the right solution to their problems. With an exclusive ticketing management feature, Deepser allows support teams to always stay in touch with their customers and help them with the right solutions. Deepser even allows companies to adopt VeriSM or ITIL quickly to manage processes with the best practices. It offers an interactive and modern portal through which users can deliver their best services. The software also provides tools for travelling or posted employees for field service management.

Richdesk is a help desk and asset management software solution that is focussed on helping you improve the support you offer to customers and employees. No clutter. No paid-for bolt-ons. It provides features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history.

Scopedesk provides ticket management on both sides of the help desk. It provides a powerful key features like Multiple ticket queues, Predefined ticket actions, Full ticket history, Email notifications, and much. It is suitable for all type of business organizations.

Vertask is an advanced ticket system and task management software that helps companies to monitor their assets, contracts, requests, documentation and knowledge base. The software helps users to stay organized by keeping asset information, training material, user information and other documents within a unified portal. Admins can keep track of their assets and related information present in the service cycle. Companies can manage client information and other information to simplify the problem-solving process. Vertask reminds users of contract renewals, save documents and give access to employees who can see and edit them. Companies can even create their own knowledge repository for documentation, training or knowledge transfer. They can quickly generate tickets and tasks for themselves or clients. Vertask allows customers to create, close and update their requests besides viewing assigned assets. Customers can install agents on their computers that automatically syncs asset information, such as name, serial number and more. Lastly, the software also sends notifications whenever the tickets are assigned and updated.

ViaCorex enables small organizations to boosts their sales by managing their clients, orders, and inventory in one place. The solution provides a digital product catalog, which displays high-res images of your stock, as well as detailed product descriptions. With ViaCorex’s integrated system with synchronization of inventory, order, customer, and supply data, you can more easily track and fulfill orders from one central location. ViaCorex’s Inventory Control feature allows you ensure you have the right amount of stock available, as well as reorder stock when you are running low. ViaCorex comes with CRM functionality to help you make sure that you have all the information you need to best serve your customers, and keep them returning to buy more products.With this software’s invoice financing capabilities, you can more easily create and send invoices to ensure you get paid on time.

Reduce ticket capacity and increase the employee experiences with seamless support at the speed of conversation. It provides key features like Ticket Creation from Teams Chat and Email, AI-Powered Ticket Deflection, Automated Workflows, Reporting and Power BI Integration and much more.