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Showing 41 - 14 of 124 Products

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Support.cc by 500apps logo
A Helpdesk Ticketing System Write a Review
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What is Support.cc by 500apps and how does it work?

Support.cc by 500apps software is an All-in-one helpdesk ticketing system used to support for your customers. The software offers tools to track engagements across channels with chat, email and social media for a better customer experience. Collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. Small, Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 60%
  • Momentum 64%
  • Popularity 71%

Support.cc by 500apps Pricing

  • Free Trial Available
  • Starts at $9.99. Offers Custom plan.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Faveo HELPDESK logo
A user-friendly support ticket management system 4.5 Based on 40 Ratings
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What is Faveo HELPDESK and how does it work?

Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 73%
  • Momentum 61%
  • Popularity 84%

Faveo HELPDESK Pricing

  • Free Trial Not Available
  • Starts at $36.00. Offers Free-forever and Custom plan.

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

DeskXpand logo
Strong Support with Helpdesk Write a Review
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What is DeskXpand and how does it work?

DeskXpand is an amazing help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With so many consumers contacting you for help, your team requires the necessary tools and technology to communicate effectively. With DeskXpand's omnichannel support software, you can communicate with your customers across their preferred channels from a single unified interface. You can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses. It has built-in automation features that will eliminate all of your redundant tasks.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 60%
  • Momentum 64%
  • Popularity 78%

DeskXpand Pricing

  • Free Trial Available
  • Starts at $9.99. Offers Custom plan.

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HESK logo
Software with integrated knowledgebase 4.7 Based on 9 Ratings
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What is HESK and how does it work?

Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. Thousands use HESK help desk software daily to track, organize and resolve customer issues. Keep customers happy and your team on top of things with the right data at the right time. Help them resolve common issues quickly by addressing them in the knowledgebase. When needed, they readily submit a question/issue a support ticket is born.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 89%
  • Reviews 66%
  • Momentum 69%
  • Popularity 75%

HESK Pricing

  • Free Trial Available
  • Starts at $24.91.

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ProProfs Help Desk logo
Providing adequate support to individual clients just got easier 4.4 Based on 30 Ratings
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What is ProProfs Help Desk and how does it work?

ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 75%
  • Momentum 60%
  • Popularity 63%

ProProfs Help Desk Pricing

  • Free Trial Available
  • Starts at $10.00. Offers Custom plan.

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Issuetrak logo
Many Issues, One Solution 4.2 Based on 141 Ratings
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What is Issuetrak and how does it work?

Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 72%
  • Momentum 66%
  • Popularity 81%

Issuetrak Pricing

  • Free Trial Available
  • Starts at $23.58.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Forethought AI logo
Boost customer service with human-centered AI. Write a Review
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What is Forethought AI and how does it work?

With Forethought, you can immediately address frequent instances, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article in order to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 66%
  • Momentum 62%
  • Popularity 78%

Forethought AI Pricing

  • Free Trial Not Available
  • Forethought AI Offers Custom plan.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

NABD System logo
Revolutionary help desk software 4.7 Based on 48 Ratings
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What is NABD System and how does it work?

Ensure customer service experience is fast and consistent across all channels(web, phone, email, chat, social media, mobile) and develop cross-channels strategies to ensure customers can move seamlessly between devices and channels. Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 95%
  • Reviews 69%
  • Momentum 60%
  • Popularity 74%

NABD System Pricing

  • Free Trial Not Available
  • Starts at $30.00. Offers Free-forever plan.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Movidesk logo
The smart helpdesk for you 4.5 Based on 5 Ratings
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What is Movidesk and how does it work?

Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries. You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries to be addressed rapidly, minimizing client wait times. Additionally, the platform is intended to be as user-friendly as possible.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 65%
  • Momentum 60%
  • Popularity 85%

Movidesk Pricing

  • Free Trial Available
  • Starts at $99.90.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

UserEcho logo
Understand what customers want 4.4 Based on 22 Ratings
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What is UserEcho and how does it work?

UserEcho provides customer engagement solutions, which help you to communicate effectively and resolve the needs of any business. We work with multiple industries all around North America, Europe, and Asia. UserEcho provides a convenient interface for support agents allowing them complete control to perform support in one place from omnichannel requests. Give your customers a tailored customer support experience. It is not a secret that people are willing to pay more for brands providing them with better customer service. Scale your support with our easy-to-use multi-agent ticketing system. Help your agents to become more efficient and productive.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 98%
  • Reviews 67%
  • Momentum 60%
  • Popularity 75%

UserEcho Pricing

  • Free Trial Available
  • Starts at $19.00.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Trakdesk logo
Redefine the way you provide support to your customers 4.7 Based on 11 Ratings
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What is Trakdesk and how does it work?

Trakdesk is a company born out of necessity. We felt that the current market for customer support software had become stagnant - we were completely disillusioned with what was available. Not only was the software available sluggish and outdated, it also had very limited user features and an unfriendly UI.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 64%
  • Momentum 62%
  • Popularity 75%

Trakdesk Pricing

  • Free Trial Available
  • Starts at $9.99.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desku logo
Market, Sell & Support Write a Review
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What is Desku and how does it work?

Introducing Desku, the ultimate platform for sending bulk notifications. Keep the audience informed about essential updates quickly and easily. Whether it’s emergency broadcasts, downtime alerts, or any other important notices they need to communicate, Desku has you covered. Desku seeks to deliver the same reliable service other notification platforms offer while bringing something new and exciting to the table: this API-driven technology allows usres to trigger bulk notifications directly from the platform in a matter of seconds. With this advanced system, users can customize the capabilities to fit the needs of the specific audience; whether that means segmenting notifications based on geography or personalizing them for each recipient individually. They have full control over who receives which messages and when – no more worrying about reaching all users or sending out irrelevant alerts! Say goodbye to manual messaging processes and lengthy setup times with Desku. They streamlined user experience makes bulk alerting easy get up and running in minutes as opposed to hours! They guarantee reliability every time and are dedicated to making sure that every single one of the messages is delivered as expected. Desku is secured by top-of-the-line encryption algorithms so they can be sure that data is safe; rest assured that all transmissions remain private between sender and receiver in a secure environment lead by experts in enterprise security solutions. Stay connected with the most powerful bulk notification platform around Desku and put traditional messaging behind the once and for all!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 92%
  • Reviews 60%
  • Momentum 63%
  • Popularity 77%

Desku Pricing

  • Free Trial Available
  • Starts at $29.00.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Raiseaticket logo
Improve customer service and assistance by bringing in the strongest 4.5 Based on 6 Ratings
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What is Raiseaticket and how does it work?

Raiseaticket is a completely free cloud-based support desk solution platform with strong analytics. It comes with a free help desk interface that helps customers and support workers communicate more efficiently. It optimises support workflows by automatically eliminating congested emails and unanswered client inquiries. Furthermore, using data-driven performance insights, solid quantitative metrics, and data summary, Raiseaticket's free helpdesk enhances customer experience and helps monitor the team's efficacy. The software is simple to use. It's a cloud-hosted, ready-to-use, flexible, and free help desk that's easy to set up and customise. Additionally, the software is quite safe. Raiseaticket provides a lot of cool features. The free ticketing helpdesk system is a specialised, free, and feature-rich web-based ticketing system that enables successful customer assistance delivery. Users may attach files, write notes, update status, and record time spent on tickets once they've been allocated to teams or agents. Email and portal-based communications can also be handled across several channels. Furthermore, according to various business hours, separate SLAs may be created for different clients.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 92%
  • Reviews 68%
  • Momentum 61%
  • Popularity 73%

Raiseaticket Pricing

  • Free Trial Not Available
  • Raiseaticket Offers Free-forever and Custom plan.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desky logo
A Modern Help Desk Tool Built For Startups, Freelancers, And SaaS Organizations Write a Review
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What is Desky and how does it work?

Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 60%
  • Momentum 61%
  • Popularity 76%

Desky Pricing

  • Free Trial Not Available
  • Starts at $4.50. Offers Free-forever plan.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Enchant logo
Better conversations with your customers 4.4 Based on 26 Ratings
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What is Enchant and how does it work?

Enchant's customer-centric products help users provide support with a personal touch. Shared inboxes, knowledge websites & live chat. All in one intuitive platform. For teams of all sizes. Shared inbox that offers powerful collaboration to your team, yet feels just like email to your customers. Makes it super easy for anyone on your team to manage a FAQ or knowledge base content. So your customers can help themselves. Help is just a click away with the Enchant Messenger. Live chat, knowledge base & contact form. All in one place.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 92%
  • Reviews 60%
  • Momentum 66%
  • Popularity 74%

Enchant Pricing

  • Free Trial Available
  • Starts at $15.00.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

lemtalk logo
A Simple Customer Support Tool 4.2 Based on 27 Ratings
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What is lemtalk and how does it work?

lemtalk software is a platform used to engage customers with website Live Chat. The software offers tickets to automate tasks and answer the tickets from Slack. Engage better conversations with your website visitors and create in-depth FAQ pages. Collaborate with your team to measure the performance of business. Small, Medium and Large companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 67%
  • Momentum 60%
  • Popularity 71%

lemtalk Pricing

  • Free Trial Available
  • Starts at $40.00.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ServiceNow Customer Service Management logo
Effective Customer Service Management Software 4 Based on 42 Ratings
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What is ServiceNow Customer Service Management and how does it work?

With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 60%
  • Momentum 60%
  • Popularity 66%

ServiceNow Customer Service Management Pricing

  • Free Trial Not Available
  • ServiceNow Customer Service Management Offers Custom plan.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

AzureDesk logo
Delight Customers with Exceptional Service 4.5 Based on 84 Ratings
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What is AzureDesk and how does it work?

AzureDesk is a perfect helpdesk software to simplify customer service for teams. It has a powerful ticket management system to provide end-to-end solutions for customer issues. All emails sent to any of the unlimited email accounts will be converted into tickets and displayed in the system. The Support Center ensures 24/7 customer service even when the team is absent. Collaboration is made easier by using Twitter-style handles to notify teammates. Get comprehensive reports on customer interactions and team/agent performance. AzureDesk can be integrated with multiple apps such as JIRA and Slack.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 69%
  • Momentum 61%
  • Popularity 65%

AzureDesk Pricing

  • Free Trial Available
  • Starts at $33.00.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ThriveDesk logo
The Best Way to Support Your Customer Write a Review
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What is ThriveDesk and how does it work?

As an SMB, your brand image, mission and values are hugely represented by your customer service. With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 60%
  • Momentum 64%
  • Popularity 76%

ThriveDesk Pricing

  • Free Trial Available
  • Starts at $6.67.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpNinja logo
Streamline customer experience management in the best possible way Write a Review
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What is HelpNinja and how does it work?

HelpNinja is a simple and effective tool for executing helpdesk related tasks. It does not comprise complicated portals & ticket IDs and thus, turns out to be a simple and informative way of conversation between the client and his customer base. The communication window resembles that of emails but it is entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and thus, on a single platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 60%
  • Momentum 62%
  • Popularity 68%

HelpNinja Pricing

  • Free Trial Available
  • Starts at $29.00.

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