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Ecwid

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Call Center Software

3.4 89 user ratings

View Details

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallHippo logo
Call Center Software

4.3 571 user ratings

View Details
Featured

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Consio logo
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Overview

Description Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. Read more Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $16.0. Offers Free-forever and Custom plan.
  • Free Trial Available
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    67%
  • Popularity
    68%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%
SaaSworthy Awards # 3 Most Worthy # 2 Fastest Growing # 4 Fastest Growing # 4 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
3.4/5 89 user ratings
4.3/5 571 user ratings
Not Available
Rating Distribution
  • Excellent

    5.6%
  • Very Good

    47.2%
  • Average

    31.5%
  • Poor

    15.7%
  • Terrible

    0%
  • Excellent

    67.4%
  • Very Good

    18%
  • Average

    4.4%
  • Poor

    1.2%
  • Terrible

    8.9%
Not Available
User Sentiments
    Not Available

    Excellent Customer Support, Ease of Use, Affordable International Calls, Call Recording Feature

    Occasional Call Quality Issues, Mobile App Issues, Limited Features in Lower Plans, Confusing Pricing Structure

    Not Available
Review Summary
Not Available

Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.

Not Available
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $16.0. Offers Free-forever and Custom plan.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

Lite Free

Partner Edition $9.00 $9.00 per user / month

Team $19.00 $19.00 per user / month

Professional $49.00 $49.00 per user / month

Enterprise $89.00 $89.00 per user / month

Basic (Office Phone System) Free

Starter (Office Phone System) $18.00 $25.00 per user / month

Professional (Office Phone System) $30.00 $40.00 per user / month

Ultimate (Office Phone System) $42.00 $55.00 per user / month

Basic (Call Center Solution) Free

Bronze (Call Center Solution) $16.00 $20.00 per user / month

Silver (Call Center Solution) $24.00 $30.00 per user / month

Platinum (Call Center Solution) $40.00 $50.00 per user / month

Predictive Dialer Basic $25.00 $25.00 per user / month

Predictive Dialer Pro $200.00 $200.00 per user / month

Bronze (Omnichannel Platform) $20.00 $25.00 per user / month

Silver (Omnichannel Platform) $28.00 $35.00 per user / month

Gold (Omnichannel Platform) Custom

 
View Detailed Pricing
View Detailed Pricing
Not Available

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Screenshots & Videos

Screenshots Voice channels
+ 1 More
Dynamic number insertion
+ 2 More
24/7 coverage, zero missed calls
+ 1 More
Videos Video Thumbnail Video Thumbnail
+ 2 More
Not Available

Vendor information

Company Details Located in: San Francisco, California Located in: Newark, Delaware Founded in: 2016

Not available

Contact Details

888-670-4887

https://www.zendesk.com/talk/

Not available

https://callhippo.com/

Not available

http://consio.ai/

Social Media Handles

Not available

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