Zendesk Talk vs Jira Service Desk Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Talk

Call Center Software

4.3 88 user ratings

Visit Website

Jira Service Desk

Service Desk Software

4.2 1,397 user ratings

Visit Website

Overview

Description	Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more	Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software. Read more
Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Available Starts at $10.0. Offers Free-forever plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 84% Momentum 64% Popularity 65%
SaaSworthy Awards	# 3 Most Worthy # 2 Fastest Growing	Not Available

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 88 user ratings	4.2/5 1,397 user ratings
Ratings Distribution	Excellent 49.4% Very Good 36.5% Average 10.6% Poor 2.4% Terrible 1%	Excellent 34.5% Very Good 48% Average 16.8% Poor 0.7% Terrible 0.1%
Review Summary	Not Available	Jira Service Desk garners praise for its user-friendly interface, customizable features, and seamless integration with other Atlassian products. Users appreciate its robust automation capabilities, extensive reporting options, and the ability to create flexible workflows. Many reviewers highlight the platform's ease of use, even for non-technical users, and its ability to streamline IT service management processes. However, some users mention occasional performance issues and limited customization options for certain features. Overall, Jira Service Desk is a popular choice for businesses seeking a comprehensive and scalable ITSM solution.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Available Starts at $10.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month	Free Free Standard $20.00 $20.00 per user / month Premium $40.00 $40.00 per user / month Server (Self-managed) $10.00 $10.00 One-Time Payment Data Center (Self-managed) $13,200.00 $13,200.00 per year
	View Detailed Pricing	View Detailed Pricing

Alternatives

	TalkDesk 4.5 Based on 6540 Ratings Zendesk Talk Vs TalkDesk Call Center Studio 4.7 Based on 63 Ratings Zendesk Talk Vs Call Center Studio Zendesk Chat 4.5 Based on 541 Ratings Zendesk Talk Vs Zendesk Chat Freshdesk Contact Center (Formerly Freshcaller) 4.2 Based on 196 Ratings Zendesk Talk Vs Freshdesk Contact Center (Formerly Freshcaller) Zendesk Support 4.2 Based on 5051 Ratings Zendesk Talk Vs Zendesk Support	ManageEngine ServiceDesk Plus 4.4 Based on 522 Ratings Jira Service Desk Vs ManageEngine ServiceDesk Plus HelpDesk 4.5 Based on 64 Ratings Freshdesk 4.6 Based on 2492 Ratings Jira Service Desk Vs Freshdesk ReadyDesk 2.7 Based on 3 Ratings HESK 4.4 Based on 7 Ratings
	View All Zendesk Talk Alternatives	View All Jira Service Desk Alternatives