Zendesk Talk vs Five9 Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Talk

Call Center Software

4.3 88 user ratings

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Five9

Contact Center Operations Software

4.1 905 user ratings

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Overview

Description	Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more	Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. Read more
Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Not Available Five9 Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 84% Momentum 64% Popularity 65%
SaaSworthy Awards	# 3 Most Worthy # 2 Fastest Growing	# 2 Most Worthy # 5 Fastest Growing

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - iOS	SaaS/Web/Cloud Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 88 user ratings	4.1/5 905 user ratings
Ratings Distribution	Excellent 49.4% Very Good 36.5% Average 10.6% Poor 2.4% Terrible 1%	Excellent 41.6% Very Good 37.2% Average 14.2% Poor 3.1% Terrible 3.9%
Review Summary	Not Available	Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers.
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Pricing

Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Not Available Five9 Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month	Outbound Custom Inbound Custom Blended Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	TalkDesk 4.5 Based on 6540 Ratings Zendesk Talk Vs TalkDesk Call Center Studio 4.7 Based on 63 Ratings Zendesk Talk Vs Call Center Studio Zendesk Chat 4.5 Based on 541 Ratings Zendesk Talk Vs Zendesk Chat Freshdesk Contact Center (Formerly Freshcaller) 4.2 Based on 196 Ratings Zendesk Talk Vs Freshdesk Contact Center (Formerly Freshcaller) Zendesk Support 4.2 Based on 5051 Ratings Zendesk Talk Vs Zendesk Support	Dialpad Contact Center 4.3 Based on 207 Ratings Five9 Vs Dialpad Contact Center RingCentral Contact Center 4.1 Based on 281 Ratings Call Center Studio 4.7 Based on 63 Ratings VCC Live 4.7 Based on 96 Ratings Novanet Cloud Contact Center Five9 Vs Novanet Cloud Contact Center
	View All Zendesk Talk Alternatives	View All Five9 Alternatives