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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallHippo logo
Call Center Software

4.3 571 user ratings

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Featured

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues. Read more CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. Read more Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $16.0. Offers Free-forever and Custom plan.
  • Free Trial Available
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    67%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    67%
  • Popularity
    68%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%
SaaSworthy Awards
Not Available
# 4 Fastest Growing # 4 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
Not Available
4.3/5 571 user ratings
Not Available
Rating Distribution
Not Available
  • Excellent

    67.4%
  • Very Good

    18%
  • Average

    4.4%
  • Poor

    1.2%
  • Terrible

    8.9%
Not Available
User Sentiments
    Not Available

    Excellent Customer Support, Ease of Use, Affordable International Calls, Call Recording Feature

    Occasional Call Quality Issues, Mobile App Issues, Limited Features in Lower Plans, Confusing Pricing Structure

    Not Available
Review Summary
Not Available

Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $16.0. Offers Free-forever and Custom plan.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

Plus Custom

Omni-Gold Custom

Dialer-Gold Custom

Ultimate Custom

Basic (Office Phone System) Free

Starter (Office Phone System) $18.00 $25.00 per user / month

Professional (Office Phone System) $30.00 $40.00 per user / month

Ultimate (Office Phone System) $42.00 $55.00 per user / month

Basic (Call Center Solution) Free

Bronze (Call Center Solution) $16.00 $20.00 per user / month

Silver (Call Center Solution) $24.00 $30.00 per user / month

Platinum (Call Center Solution) $40.00 $50.00 per user / month

Predictive Dialer Basic $25.00 $25.00 per user / month

Predictive Dialer Pro $200.00 $200.00 per user / month

Bronze (Omnichannel Platform) $20.00 $25.00 per user / month

Silver (Omnichannel Platform) $28.00 $35.00 per user / month

Gold (Omnichannel Platform) Custom

 
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Screenshots & Videos

Screenshots Agent Interactions List
+ 4 More
Dynamic number insertion
+ 2 More
24/7 coverage, zero missed calls
+ 1 More
Videos Not Available Video Thumbnail
+ 2 More
Not Available

Vendor information

Company Details Located in: Italy Located in: Newark, Delaware Founded in: 2016

Not available

Contact Details

+39 011 198 865 00

https://www.xcally.com/

Not available

https://callhippo.com/

Not available

http://consio.ai/

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