Home/Call Center Software/XCALLY vs AircallUpdated on: March 28, 2024

Compare XCALLY vs Aircall

87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues. ..show more

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Italy / +39 011 198 865 00

New York, New York / +1 888-240-6923

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Plus
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports

Add-Ons

  • User accounts
  • PBX Extensions
  • Extra IVR channels
  • Extra Chat sessions
  • WebRTC
  • Screen Recording
  • Video basic
  • Video Advanced
  • Whisper, Barge-in
  • Integrations API
Omni-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Dialer-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Ultimate
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
  • Contact us
  • for a free quote
View Price Page
Essentials
$30 /User/Month

$30 per user per month billed yearly

Features

  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Collaboration features
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
Professional
$50 /User/Month

$50 per user per month billed yearly

Features

  • Includes features of Essentials plan, plus
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager
Custom
Custom

Features

  • Includes features of Professional plan, plus
  • Custom analytics
  • Unlimited outbound calls *
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
View Price Page

SCREENSHOTS

XCALLY Screenshots
View 5 screenshot(s)
Aircall Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Freshdesk
  • Zoho CRM
  • ClickSend
  • Infobip
  • Microsoft Dynamics 365 for Sales
  • Plivo
  • Salesforce
  • Twilio Flex
  • Vtiger
  • Intercom
  • Copper CRM
  • Freshsales
  • Freshdesk
  • Slack
  • BigCommerce
  • Segment
  • Typeform
  • Zoho CRM
  • Front
  • HubSpot CRM
  • Salesforce
  • Zendesk Support
  • HappyFox
  • Pipedrive CRM
  • Shopify
  • Zapier
  • Zendesk Sell
  • PieSync
  • Nicereply

ALTERNATIVES

Top alternatives to XCALLY

Genesys PureEngage
Genesys PureEngage
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo

Top alternatives to Aircall

8x8
8x8
OpenPhone
OpenPhone
Ringover
Ringover
3CX
3CX
CloudTalk
CloudTalk