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Ecwid |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Consio |
| Description | An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. Read more | CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. Read more | Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more |
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| SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 1 Fastest Growing | # 4 Fastest Growing # 4 Most Popular |
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Ease of Use, Extensive Reporting, Reliable Salesforce Integration, Clear Call Quality Mobile App Issues, Occasional Service Outages, Occasional Call Drops, Inconsistent Call Routing |
Excellent Customer Support, Ease of Use, Affordable International Calls, Call Recording Feature Occasional Call Quality Issues, Mobile App Issues, Limited Features in Lower Plans, Confusing Pricing Structure |
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| Review Summary |
As a popular cloud-based contact center solution, Talkdesk has received both positive and negative feedback from users. Reviewers praise its user-friendly interface, feature-rich functionality, and strong reporting capabilities. However, some users have expressed concerns about its pricing structure, occasional technical glitches, and limited customization options. Additionally, while Talkdesk integrates well with numerous third-party applications, some reviewers have reported challenges with specific integrations. Overall, Talkdesk appears to be a solid choice for businesses seeking a feature-rich and user-friendly contact center solution, but it may not be suitable for those with strict budget constraints or highly customized needs. |
Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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CX Cloud Digital Essentials $85.00 $85.00 per user / month CX Cloud Voice Essentials $105.00 $105.00 per user / month CX Cloud Elite $165.00 $165.00 per user / month |
Basic (Office Phone System) Free Starter (Office Phone System) $18.00 $25.00 per user / month Professional (Office Phone System) $30.00 $40.00 per user / month Ultimate (Office Phone System) $42.00 $55.00 per user / month Basic (Call Center Solution) Free Bronze (Call Center Solution) $16.00 $20.00 per user / month Silver (Call Center Solution) $24.00 $30.00 per user / month Platinum (Call Center Solution) $40.00 $50.00 per user / month Predictive Dialer Basic $25.00 $25.00 per user / month Predictive Dialer Pro $200.00 $200.00 per user / month Bronze (Omnichannel Platform) $20.00 $25.00 per user / month Silver (Omnichannel Platform) $28.00 $35.00 per user / month Gold (Omnichannel Platform) Custom |
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| Company Details | Located in: San Francisco, California | Located in: Newark, Delaware Founded in: 2016 |
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| Contact Details |
+1 (888) 743-3044 https://www.talkdesk.com/ |
Not available https://callhippo.com/ |
Not available http://consio.ai/ |
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