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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. Read more | Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. Read more |
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SW Score & Breakdown |
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 7 Highly Rated # 5 Most Popular | # 10 Highly Rated # 5 Most Popular |
Total Features |
5 Features
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8 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Review Summary |
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Users generally agree that the software is easy to use, fast, reliable, and offers a wide range of features and customization options. Users also appreciate the ability to monitor visitor activity, proactive chat features, and detailed reporting and analytics. However, some users have reported issues with pricing, occasional glitches, and the need for better mobile support. Additionally, a few users have expressed concerns about privacy and security measures. Overall, Olark is considered a solid choice for businesses seeking a comprehensive live chat solution, but potential users should carefully evaluate their needs and budget before making a decision. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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LiveZilla ONE Free LiveZilla PRO $218.23 $218.23 One-Time Payment |
Olark Live Chat Custom Olark Live Chat Pro Custom Olark Live Chat (Self-Service) Custom |
View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings |
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Screenshots |
+ 15 More
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Videos |
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Company Details | Located in: Singen, Germany | Located in: Wilmington, Delaware |
Contact Details |
Not available https://www.livezilla.net/ |
Not available https://www.olark.com/ |
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