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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. Read more | The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. Read more |
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| SW Score & Breakdown |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 6 Highly Rated | # 7 Highly Rated # 5 Most Popular |
| Total Features |
8 Features
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5 Features
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| Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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| Review Summary |
LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time. |
Not Available
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $16.00 $19.00 per user / month Team $33.00 $39.00 per user / month Business $50.00 $59.00 per user / month Enterprise Custom |
LiveZilla ONE Free LiveZilla PRO $218.23 $218.23 One-Time Payment |
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| Screenshots |
+ 6 More
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| Company Details | Located in: Boston, Massachusetts | Located in: Singen, Germany |
| Contact Details |
Not available https://www.livechatinc.com/ |
Not available https://www.livezilla.net/ |
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