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Summary |
The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. ..show more |
tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. ..show more |
Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff |
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Call Me Option Allows your visitors to speak to your agents directly over the phone |
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Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. |
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Knowledge Database Lets you have an access to all your past chat history and documents |
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Offline Form This feature allows your visitors to submit their questions when your agents are not available online |
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Persistent Chat Creating a subject-based group conversation that persists over time |
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Shortcut Messages Create shortcuts for the commonly used replies in order to save time |
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Transfers Transfer of calls from one operator to another with just one click |
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Video Chat Make conversations more personal with video calling between your agents and your visitors |
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Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message |
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Zendesk Chat
Crisp
JivoChat
tawk.to
Intercom
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JivoChat
Crisp
Intercom
Zendesk Talk
Tidio Chat
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