Intercom vs LiveZilla Comparison

Remove All ADD PRODUCT Intercom LiveZilla	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)	Remove LiveZilla Live Chat Software (144 Ratings)
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ADD PRODUCT	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)	Remove LiveZilla Live Chat Software (144 Ratings)
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Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California

Singen, Germany

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Conversational Marketing (Business) Custom Turn website visitors into paying customers Features Conversational chatbots Live chat for sales Smart lead qualification Multiple Team inboxes Automatic meeting booking Conversation routing rules Account-based assignments Revenue and performance reporting Salesforce & Marketo integrations Reverse IP lookup and data enrichment Conversational Customer engagement (Business) Custom Onboard, activate and re-engage customers Features Outbound email and in-product messaging Push messages & notifications Custom bots Banners Mobile carousels Multi-channel campaigns Product Tours A/B testing & control groups Message versioning Custom events and customer segments Salesforce, Clearbit Reveal & Marketo integrations Conversational Support (Business) Custom High-quality, personalized help at scale Features Live chat for support In product messaging Team inboxes Ticketing workflows Service Level Agreement rules Workload management Role-based permission Outcome reporting Help Center Conversational bots Revolution bot Targeted messaging Product Tours Start (Small Business) $59 /Month Basic live chat and outbound messaging. Features Includes 1 seat Live chat Targeted outbound chat Team inbox Slack integration Grow (Small Businesses) $119 /Month Chat, targeted email, and self-service support. Features Includes features of Start plan, plus Includes 5 seats Inbound & outbound email Help center Macros Conversation ratings HubSpot & GitHub integrations Mobile Carousels Banners View Price Page	LiveZilla ONE Free Features 1 Operator or Bot : Free Non-expiring perpetual License LiveZilla Apps LiveZilla Knowledge Base LiveZilla Statistics and Reports LiveZilla GeoTracking Unlimited Maximum number of Websites and Domains Unlimited Maximum number of concurrent Chats and Tickets Unlimited Maximum number of Contacts and Customers LiveZilla PRO $218.23 Others New License / Initial Purchase 2 Operators or Bots : $219.33 3 Operators or Bots : $263.2 5 Operators or Bots : $411.25 10 Operators or Bots : $767.66 Unlimited Operators and Bots : $1206.32 Features Includes features of LiveZilla ONE plan The software offers Competitive Upgrade and Version Upgrade pricing options. For further details, contact the vendor.

Compare Intercom vs LiveZilla

Intercom

LiveZilla

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES