Home/Live Chat Software/LiveChat vs Olark
Updated on: July 31, 2021

Compare LiveChat vs Olark

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveChat
LiveChat Live Chat Software
(1944 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Olark
Olark Live Chat Software
(718 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
LiveChat

LiveChat

Live Chat Software
(1944 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Olark

Olark

Live Chat Software
(718 Ratings)
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Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..read more

Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed visitor insights, and in-depth reporting. Collaborate with your team and monitor the performance of your Lead generation. The software integrates with Salesforce, HelpScout, Zendesk, HubSpot, Groove, and more. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Wilmington, Delaware

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)
View Price Page
Olark Live Chat
Custom

Features

  • Unlimited chat history
  • Customizable chatbox
  • Data security
  • Advanced reporting
  • Advanced privacy features
  • Realtime reporting
  • Agent groups
  • Targeted chat
  • Integrations
Olark Live Chat Pro
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team
  • Payment options: Credit card, PO, invoicing
  • Dedicated account manager
  • Video chat, SMS, or call us for help
  • Access to professional services - legal, security, accessibility, engineering
  • First priority in our support queue
Olark Live Chat (Self-Service)
Custom

Features

  • Chat or email us for help
  • Access to our help center
  • Live training for your team: Available for an additional fee
  • Payment options: Credit card only
View Price Page

SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
Olark Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • WordPress
  • Google Analytics
  • Salesforce
  • ChatBot
  • MailChimp
  • Freshbooks
    NA

ALTERNATIVES

Top alternatives to LiveChat

Intercom
Intercom
tawk.to
tawk.to
JivoChat
JivoChat
Crisp
Crisp
Freshchat
Freshchat

Top alternatives to Olark

Intercom
Intercom
Zendesk Chat
Zendesk Chat
Drift
Drift
LiveChat
LiveChat
tawk.to
tawk.to