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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Intercom logo
Live Chat Software

4.5 3,861 user ratings

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Overview

Description Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. Read more Helpjuice software is revolutionizing customer support and team collaboration, specifically tailored for Customer Service sectors and Small to Medium-sized businesses. This comprehensive Knowledge Base tool is designed to scale the client assistance efforts with a powerful search engine at its core, ensuring that answers to queries are just a click away. Its adaptable customization options mean that knowledge base can be fine-tuned to mirror the organizational needs and aesthetic. With seamless integration capabilities, Helpjuice slots into the existing support workflows, enhancing efficiency and productivity. Furthermore, breaking down language barriers becomes effortless as Helpjuice provides multi-language support, allowing business to expand its reach and cater to a global customer base in mere minutes. Whether aiming to streamline information sharing within the team or elevate user experience for customers, Helpjuice stands as an indispensable asset in the modern digital ecosystem. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $59.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $120.0. Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    88%
  • Momentum
    68%
  • Popularity
    97%
SaaSworthy Awards # 2 Most Worthy # 3 Highly Rated
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 3,861 user ratings
Not Available
Rating Distribution
  • Excellent

    64.3%
  • Very Good

    27.7%
  • Average

    5.9%
  • Poor

    1.2%
  • Terrible

    1%
Not Available
User Sentiments

    User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality

    Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance

    Not Available
Review Summary

Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $59.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $120.0. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Conversational Marketing (Business) Custom

Conversational Customer engagement (Business) Custom

Conversational Support (Business) Custom

Start (Small Business) $59.00 $59.00 per month

Grow (Small Businesses) $119.00 $119.00 per month

Starter $120.00 $120.00 per month

Run-Up $200.00 $200.00 per month

Premium Limited $289.00 $289.00 per month

Enterprise Custom

 
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View Detailed Pricing

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Screenshots & Videos

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Vendor information

Company Details Located in: San Francisco, California Located in: Miami, Florida
Contact Details

Not available

https://www.intercom.com/

+1 (833) 387 3877

https://helpjuice.com/

Social Media Handles

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