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Summary |
Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc. ..show more |
Helpjuice software is revolutionizing customer support and team collaboration, specifically tailored for Customer Service sectors and Small to Medium-sized businesses. This comprehensive Knowledge Base tool is designed to scale the client assistance efforts with a powerful search engine at its core, ensuring that answers to queries are just a click away. Its adaptable customization options mean that knowledge base can be fine-tuned to mirror the organizational needs and aesthetic. With seamless integration capabilities, Helpjuice slots into the existing support workflows, enhancing efficiency and productivity. Furthermore, breaking down language barriers becomes effortless as Helpjuice provides multi-language support, allowing business to expand its reach and cater to a global customer base in mere minutes. Whether aiming to streamline information sharing within the team or elevate user experience for customers, Helpjuice stands as an indispensable asset in the modern digital ecosystem. ..show more |
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Top alternatives to Document360
ClickHelp
Microsoft SharePoint
Helpjuice
Zendesk Talk
Confluence
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Document360
Confluence
Zendesk Talk
ParrotChat
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