Home/Enterprise Wiki Software/Document360 vs HelpjuiceUpdated on: March 28, 2024

Compare Document360 vs Helpjuice

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Overview

Summary

Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc. ..show more

Helpjuice software is revolutionizing customer support and team collaboration, specifically tailored for Customer Service sectors and Small to Medium-sized businesses. This comprehensive Knowledge Base tool is designed to scale the client assistance efforts with a powerful search engine at its core, ensuring that answers to queries are just a click away. Its adaptable customization options mean that knowledge base can be fine-tuned to mirror the organizational needs and aesthetic. With seamless integration capabilities, Helpjuice slots into the existing support workflows, enhancing efficiency and productivity. Furthermore, breaking down language barriers becomes effortless as Helpjuice provides multi-language support, allowing business to expand its reach and cater to a global customer base in mere minutes. Whether aiming to streamline information sharing within the team or elevate user experience for customers, Helpjuice stands as an indispensable asset in the modern digital ecosystem. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

London, England / +1 855 867 8251

Miami, Florida / +1 (833) 387 3877

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 5 Team Accounts
  • Knowledge Base Version
  • Public Knowledge Base
  • 50 Articles
  • Drive (1GB storage)
  • Document360 Domain
  • Custom Branding
  • Home Page Builder
  • Article Templates
  • Cookie Consent
  • Tag Management
Startup
$119 /Month
  • $ 99 per project, per month billed yearly, $ 119 per project, per month billed monthly

Features

  • 5 Team Accounts
  • Knowledge Base Version
  • Public Knowledge Base
  • Unlimited Articles
  • Drive (50GB storage)
  • Custom Domain with SSL
  • Custom Branding
  • Home Page Builder
  • Article Templates
  • Cookie Consent
  • Tag Management
  • SEO Description Generator (add-ons)
Business
$299 /Month
  • $ 249 per project, per month billed yearly, $ 299 per project, per month billed monthly

Features

  • 20 Team Accounts
  • 2 Knowledge Base Versions
  • Everything in startup plan, plus
  • Public or Private Knowledge Base
  • Unlimited Reader Accounts
  • Analytics
  • Export to PDF
  • Knowledge Base Assistant
  • Custom CSS and JavaScript
  • Snippets and Variables
  • Review Reminders
  • URL Redirection
  • API Access
  • Backup and Restore (only auto)
  • Notifications
  • Smart Bars
  • Integrations and Extensions
  • Import from Word
  • Recycle Bin
  • Home Page Builder Themes
  • Custom Pages
  • Advanced Search
  • Glossary
  • Feedback Manager
  • Health Check Metrics
  • Find and Replace
Enterprise
$599 /Month
  • $ 499 per project, per month billed yearly, $ 599 per project, per month billed monthly

Features

  • 20 Team Accounts
  • 2 Knowledge Base Versions
  • Everything in Business plan, plus
  • Public and Private Knowledge Base
  • Security Groups and Roles
  • Enterprise SSO, SAML, JWT
  • IP Restriction
  • Audit Logging
  • Localization
  • Workflow
  • Ticket Deflector
  • Custom Email Domain
  • Link Analyser
  • Backup and Restore (auto & manual)
  • Search Attachments (add-ons)
View Price Page
Starter
$120 /Month

Up to 4 Users

Features

  • Limitless Authoring & Formatting
  • Publish Multiple Versions
  • Structure Content
  • Control Who Sees What
  • Understand Content Impact
  • Collaboration Directly from Article
  • Easily Restore Article History
  • Amazing Customer Care
  • Free Expert Customization
Run-Up
$200 /Month

Up to 16 Users

Features

  • Limitless Authoring & Formatting
  • Publish Multiple Versions
  • Structure Content
  • Control Who Sees What
  • Understand Content Impact
  • Collaboration Directly from Article
  • Easily Restore Article History
  • Amazing Customer Care
  • Free Expert Customization
Premium Limited
$289 /Month

Up to 60 Users

Features

  • Limitless Authoring & Formatting
  • Publish Multiple Versions
  • Structure Content
  • Control Who Sees What
  • Understand Content Impact
  • Collaboration Directly from Article
  • Easily Restore Article History
  • Amazing Customer Care
  • Free Expert Customization
  • Auto-Translations
Enterprise
Custom

Unlimited Users

Features

  • Limitless Authoring & Formatting
  • Publish Multiple Versions
  • Structure Content
  • Control Who Sees What
  • Understand Content Impact
  • Collaboration Directly from Article
  • Easily Restore Article History
  • Amazing Customer Care
  • Free Expert Customization
  • Auto-Translations
View Price Page

SCREENSHOTS

Document360 Screenshots
View 2 screenshot(s)
Helpjuice Screenshots

INTEGRATIONS

  • Intercom
  • WordPress
  • GitHub
  • Confluence
  • Zendesk Support
  • Intercom
  • Olark
  • WordPress
  • Squarespace
  • Shopify

ALTERNATIVES

Top alternatives to Document360

ClickHelp
ClickHelp
Microsoft SharePoint
Microsoft SharePoint
Helpjuice
Helpjuice
Zendesk Talk
Zendesk Talk
Confluence
Confluence

Top alternatives to Helpjuice

Document360
Document360
Confluence
Confluence
Zendesk Talk
Zendesk Talk
ParrotChat
ParrotChat