Home/Live Chat Software/Intercom vs Customer.ioUpdated on: April 19, 2024

Compare Intercom vs Customer.io

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Intercom
Intercom Live Chat Software (4448 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Intercom

Intercom

Live Chat Software (4448 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

Start Free Trial

Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

Customer.io is a comprehensive marketing platform that helps marketers to send data-driven emails, SMS, and push notifications. The platform’s RESTful API helps marketers create, update and delete customers from their database easily. It also enables users to add third-party integrations, such as Segment, Hull, mParticle, RudderStack, and more. With Customer.io, businesses can easily divide their audience into different segments and target a particular group of people as per their designed marketing strategy. Apart from the group, users can even separate an individual from the group and easily monitor their event-wise logs, attribution data, messages received by them, and more. The transactional API facility offered by the platform enables marketers to customize transactional messages in their own way. Customer.io can be used to send multichannel newsletters within customers’ timezones. Users can also monitor their message leaderboard, conduct active A/B tests, streamline metrics delivery, and segment memberships, all from a single dashboard. Apart from that, marketers also get to compare campaigns, newsletters, and other metrics with the help of detailed analytical reports offered by the same. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Portland, Oregon

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
View Price Page
Essentials
$100 /Month

For startups and small teams engaging customers on their mobile and web apps.

Features

  • Up to 5,000 profiles included *
  • Send Emails, Push, In-App, and SMS
  • Visual Workflow Builder
  • Segmentation
  • Two Workspaces
  • Email Support
  • Customer Community

*$0.009 per additional profile.

Premium
Custom

For high-growth companies looking for greater control over their messaging outcomes.

Features

  • Includes features of Essentials plan, plus
  • Custom Data + Message Volume
  • Premium Product Features
  • Additional Workspaces
  • 90-day Onboarding Program
  • Premium Email & Chat Support
  • Managed Deliverability
  • Dedicated IPs
  • Parcel Pro Licenses
  • HIPAA Compliance
Enterprise
Custom

For at-scale companies looking to create world-class customer experiences.

Features

  • Includes features of Premium plan, plus
  • Managed Infrastructure *
  • Customer Success Manager
  • Quarterly Success Reviews
  • Enterprise Technical Support *
  • Audit Logging & Data Governance *
  • Parcel Business Licenses
  • Migration Support *

*Available by consultation

View Price Page

SCREENSHOTS

Intercom Screenshots
View 1 screenshot(s)
Customer.io Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp
  • Jotform
  • Stripe Billing
  • Gleam
  • Drift
  • ClickFunnels
  • GitHub
  • Mailgun
  • GitLab
  • Crowdcast
  • Appcues
  • InnerTrends
  • MessageMedia
  • Emailable.io
  • productboard
  • Alloy
  • Amplitude
  • Chameleon
  • Wistia
  • Branch
  • Qualaroo
  • Calendly
  • ManyChat
  • Hull
  • Asana
  • Chargebee
  • Matomo
  • n8n.io
  • SparkPost
  • Typeform
  • Mixpanel
  • Survicate
  • mParticle
  • Google Tag Manager
  • WordPress
  • Netlify
  • Bizzabo
  • Close
  • Acuity Scheduling
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • DataGrail
  • Salesforce
  • Pipedrive CRM
  • UserVoice
  • Slack
  • Faraday
  • Bitbucket
  • Trello
  • ReCharge
  • AppsFlyer
  • Aha!
  • PayPal
  • LeadsBridge
  • Smartsheet
  • SupportBee
  • Zapier
  • Integromat
  • GrowSurf
  • Make
  • RightMessage
  • Help Scout
  • Chartbrew
  • SendGrid
  • RudderStack
  • YouCanBook.me
  • Hello Bar
  • Hightouch Audiences
  • Recurly
  • mailfloss
  • Dropbox Business
  • OptinMonster
  • Sumo
  • Segment
  • SurveyMonkey
  • Gist
  • involve.me
  • Northpass
  • Census
  • Poptin
  • Zendesk Support
  • SatisMeter
  • Inkit
  • Polytomic
  • Zoom
  • Eventbrite
  • Intercom
  • Zoho Forms
  • Stitch
  • Gravity Forms
  • Livestorm
  • Kajabi
  • Unbounce
  • Digioh
  • AdRoll
  • Panoply
  • Quokka
  • Mailjet
  • WooCommerce
  • LiveChat
  • Airtable
  • Shopify

ALTERNATIVES

Top alternatives to Intercom

Salesforce
Salesforce
HubSpot CRM
HubSpot CRM
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Freshchat
Freshchat
Drift
Drift

Top alternatives to Customer.io

Adobe Marketo Engage
Adobe Marketo Engage
ActiveCampaign
ActiveCampaign
Intercom
Intercom
Segment
Segment
Iterable
Iterable