Home/Live Chat Software/Intercom vs Customer.ioUpdated on: January 31, 2023

Compare Intercom vs Customer.io

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Intercom
Intercom Live Chat Software (2278 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Intercom

Intercom

Live Chat Software (2278 Ratings)
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

Start Free Trial

Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

Customer.io is a comprehensive marketing platform that helps marketers to send data-driven emails, SMS, and push notifications. The platform’s RESTful API helps marketers create, update and delete customers from their database easily. It also enables users to add third-party integrations, such as Segment, Hull, mParticle, RudderStack, and more. With Customer.io, businesses can easily divide their audience into different segments and target a particular group of people as per their designed marketing strategy. Apart from the group, users can even separate an individual from the group and easily monitor their event-wise logs, attribution data, messages received by them, and more. The transactional API facility offered by the platform enables marketers to customize transactional messages in their own way. Customer.io can be used to send multichannel newsletters within customers’ timezones. Users can also monitor their message leaderboard, conduct active A/B tests, streamline metrics delivery, and segment memberships, all from a single dashboard. Apart from that, marketers also get to compare campaigns, newsletters, and other metrics with the help of detailed analytical reports offered by the same. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Portland, Oregon

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
View Price Page
Basic
$150 /Month

Up to 12,000 profiles. Additional profiles are charged monthly.

Basic includes everything you need to start sending messages to your customers.

Features

  • Send Unlimited Emails
  • Send SMS, Push, and Webhooks
  • Track Unlimited Events and Attributes
  • User Roles & Permissions
  • Technical Support
Premium
$995 /Month

Premium includes all basic features plus a dedicated Customer Success Manager, deliverability control, and more.

Features

  • 90-day Onboarding Program
  • Dedicated Customer Success Manager
  • Premium Technical Support
  • Managed Deliverability
  • HIPAA Compliance
  • Access to Professional Services
View Price Page

SCREENSHOTS

Intercom Screenshots
View 1 screenshot(s)
Customer.io Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp
  • Slack
  • Jotform
  • Stripe Billing
  • Faraday
  • Gleam
  • Bitbucket
  • Drift
  • ClickFunnels
  • GitHub
  • Mailgun
  • Trello
  • GitLab
  • ReCharge
  • AppsFlyer
  • Aha!
  • PayPal
  • LeadsBridge
  • Smartsheet
  • SupportBee
  • Zapier
  • Crowdcast
  • Appcues
  • InnerTrends
  • Integromat
  • GrowSurf
  • Emailable.io
  • productboard
  • Alloy
  • RightMessage
  • Help Scout
  • Amplitude
  • Chameleon
  • SendGrid
  • Wistia
  • Branch
  • RudderStack
  • Qualaroo
  • YouCanBook.me
  • Hello Bar
  • Hightouch Audiences
  • Calendly
  • Recurly
  • ManyChat
  • Hull
  • mailfloss
  • Dropbox Business
  • Asana
  • OptinMonster
  • Chargebee
  • Sumo
  • n8n.io
  • Segment
  • SparkPost
  • Typeform
  • SurveyMonkey
  • Gist
  • Survicate
  • Northpass
  • Census
  • Poptin
  • Zendesk Support
  • SatisMeter
  • mParticle
  • Google Tag Manager
  • Inkit
  • Zoom
  • Eventbrite
  • Intercom
  • WordPress
  • Zoho Forms
  • Netlify
  • Stitch
  • Gravity Forms
  • Livestorm
  • Kajabi
  • Unbounce
  • Digioh
  • Bizzabo
  • Close
  • AdRoll
  • Zoho CRM
  • Panoply
  • Quokka
  • HubSpot CRM
  • Mailjet
  • WooCommerce
  • Google Analytics
  • LiveChat
  • Salesforce
  • Airtable
  • Pipedrive
  • Shopify
  • UserVoice

ALTERNATIVES

Top alternatives to Intercom

Front
Front
Crisp
Crisp
Pendo
Pendo
Salesforce
Salesforce
HubSpot CRM
HubSpot CRM

Top alternatives to Customer.io

Iterable
Iterable
SendGrid
SendGrid
ActiveCampaign
ActiveCampaign
MailChimp
MailChimp
Klaviyo
Klaviyo