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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | IT Glue is an intuitive IT document management platform that helps companies to maximise efficiency, transparency and consistency within teams. The platform can be used to link a variety of related documents together, providing real-time access to valuable information to individual users. Moreover, admins can also keep their documents secure with the help of an immutable audit trail and a next-generation password management engine, which is fully lined with all of the other documents/information. IT Glue supports dozens of integrations with popular PSA, BDR RMM and other platforms, making it easy for users to sync and store documents in a more organised way. Moreover, programmatic access to write and read about account-specific data and connect with third-party tools, speed up the entire document management process. SOC 2 compliance, access control and secure password vault, offers enterprise-grade security that wins the overall confidence of user companies. The platform also allows admins to create a personal password alongside a shared team password to add another layer of security. Read more | ConnectWise Automate Remote Monitoring allows you to monitor, discover, and resolve any IT issue network bottlenecks, application performance issues, and security threats before your clients even know what happened. ConnectWise Automate remediates common IT issues, automates Tier 1 support issues, and prevents recurring problems from occurring within client networks and endpoint devices before they’re problematic. ConnectWise Automate’s reporting engine offers an eye-opening set of metrics, including a complete view of the technology you manage along with their vitals so that you can pinpoint what’s working and what’s not for your valued clients. Read more | Hudu is a documentation software that is built to enhance your IT environments by providing you the options to document, organize and store your data. It provides you powerful tools to organize your data, encrypt your client passwords and manage the workflow of your organisation, all at one place. Hudu offers the features to maintain powerful relationship mapping by allowing you to connect articles and assets with strong relationships. It also provides options like expiration tracking for setting up alerts to remind about the expiration of the asset that can be sent to Microsoft Teams or Slack. You can track progress and manage your workflow, customize assets and protect your data with strong 256-bit encryption with Hudu. It is integrated with various powerful softwares including Office 365. Users additionally get the feature of password breach detection and password sharing with Hudu. You can also enable multi-factor authentication to increase the security and protection of your data. The software offers a self-hosted premium plan for three users apart from a free 7-days trial to try out its features. Read more |
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| SW Score & Breakdown |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 1 Most Popular |
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| User Sentiments |
User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
Centralized Documentation, Extensive Integrations, Easy to Use Interface, Robust Search Functionality Mobile App Functionality, Occasional System Outages, Limited Customization Options, Slow Support Response |
Robust Automation Capabilities, Extensive Third-Party Integrations, Powerful Scripting Engine, Comprehensive Remote Management Steep Learning Curve, Occasional Software Bugs, Slow Support Response Times, Outdated User Interface |
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| Review Summary |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
Overall, reviewers found the product easy to use and helpful in centralizing and organizing IT documentation. Many appreciated its user-friendly interface, the ability to easily add and search for information, and the option to create customized reports. Additionally, reviewers noted the excellent customer support and regular updates that enhance the product's functionality. Some users experienced occasional glitches and suggested improvements for the mobile app and integration options. However, most reviewers agreed that the product is valuable for managing and streamlining IT documentation, making it a reliable choice for businesses seeking a comprehensive documentation management solution. |
User reviews of ConnectWise Automate highlight its powerful automation capabilities, particularly for remote management, patching, and scripting. While users appreciate its robust features and integration with other ConnectWise products, they often cite a steep learning curve and complex setup as major drawbacks. A common complaint centers around support, which is perceived as slow and inadequate, with users needing to rely heavily on documentation and third-party assistance. Overall, ConnectWise Automate is considered a valuable tool for MSPs, but its success hinges on a dedicated team and a willingness to invest time in mastering its intricacies. |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
Basic $29.00 $29.00 per user / month Select $34.00 $34.00 per user / month Enterprise $39.00 $39.00 per user / month |
ConnectWise Automate Custom |
Hudu $31.00 $31.00 per month |
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| Company Details | Located in: San Bruno, California Founded in: 2010 | Located in: Vancouver, British Columbia Founded in: 2013 | Located in: Tampa, Florida | Located in: Fort Collins, Colorado Founded in: 2019 |
| Contact Details |
+1 (866) 832-3090 |
+1 844-235-4583 |
813.463.4700 https://www.connectwise.com/platform/unified-management/automate |
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