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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Vonage Contact Center |
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. Read more | Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. Employees and clients benefit from the software by addressing more challenges in less time, leading to better outcomes faster than before. It has made it possible via dynamic collaboration, video conferencing, and additional features like any-device adaptability. Employees and clients benefit from the software. Employees get privileges that allow them to collaborate indefinitely. The software helps teams move quicker, connect more deeply, and resolve issues in the present by removing barriers across the enterprise. With a simple click, the software brings everyone into the same virtual room from any device, wherever in the world. Furthermore, breakthrough boundaries and use the whole collaboration spectrum to generate business goals. Furthermore, by using the Avaya Collaboration Unit to free up space on one's laptop and setting up meetings with strong Avaya devices, one may quickly connect to video systems and obtain greater audio. Read more | Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software. Read more | Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. Read more |
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| SW Score & Breakdown |
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 2 Most Worthy # 5 Fastest Growing |
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# 3 Fastest Growing # 8 Most Popular |
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| User Sentiments |
Reliable Service, Extensive Integrations, User-Friendly Interface, Robust Reporting Technical Issues, Poor Customer Support, Outdated User Interface, Limited Call Routing Features |
Ease of Use, Call Clarity, Reliable Communication, Remote Accessibility Occasional Disconnections, Complex Initial Setup, Limited Reporting Functionality, Software Glitches |
Seamless Salesforce Integration, Reliable Call Quality, Customizable Call Routing, Comprehensive Reporting Outdated Interface, Confusing Admin Portal, Limited VBC Integration, Occasional Technical Issues |
User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies |
| Review Summary |
Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers. |
Overall, users find the software easy to use and implement. They appreciate its customizable features, extensive functionality, and integration capabilities. However, some users have reported issues with the software's performance, reliability, and customer support. While the software is generally well-received, it is important to consider both the positive and negative reviews to make an informed decision about whether it is the right fit for your needs. |
Users generally view Vonage Contact Center (formerly New Voice Media) as a robust, reliable solution for managing inbound and outbound calls, particularly in conjunction with Salesforce. They praise its ease of use, seamless Salesforce integration, and the ability to customize call flows. However, some users highlight limitations, including a dated user interface, clunky call architecture, and occasional technical issues. While customer support is widely commended, concerns regarding reporting capabilities and slow dialers are also raised. Overall, the platform offers valuable features, but users acknowledge a need for ongoing improvements and a more intuitive user experience. |
Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Outbound Custom Inbound Custom Blended Custom |
Avaya Aura Custom |
Express Custom Essentials Custom Select Custom Premium Custom |
Essentials $30.00 $30.00 per user / month Professional $50.00 $50.00 per user / month Custom Custom |
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| Company Details | Located in: San Ramon, California | Located in: Santa Clara, California | Located in: Holmdel, New Jersey | Located in: New York, New York Founded in: 2014 |
| Contact Details |
+1-925-201-2000 https://www.five9.com/ |
Not available https://www.avaya.com/en/products/unified-communications/conferencing-and-meetings/ |
+1 844-324-0340 https://www.vonage.com/contact-centers/ |
+1 888-240-6923 https://aircall.io/ |
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