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About UserIQ

UserIQ provides software firms with a Customer Success Platform that enables them to provide better customer experiences, whether those involve high-touch engagement or tech-touch interactions within the programme. Customers may therefore efficiently scale onboarding, boost feature utilisation, quicken time to value, lower churn, and ultimately improve revenue throughout the client experience. The best businesses are established one client at a time, and those customers expand as a result of meaningful user interactions. With leaders in customer success who are equally committed to optimising success at every user moment, UserIQ takes this strategy extremely seriously. A customer health dashboard, product intelligence, plays, and in-app interactions like user onboarding tours are among the features. This is an excellent tool if you're not sure how to segment your audience or if you have a certain feature you want to encourage them to use. Without you having to manually go through data or prepare reports, the insights are essentially automatically generated to show you where connections are occurring. Anyone may set it up and access the data because of its non-technical user-friendly interface and clickable elements.

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Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online
UserIQ Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 23/09/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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UserIQ Alternatives

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UserIQ Reviews

User Rating

4.5/5 (Based on 144 Ratings)

Rating Distribution

  • Excellent

    62.5%
  • Very Good

    28.5%
  • Average

    7.6%
  • Poor

    0.7%
  • Terrible

    0.7%

User Sentiments

Customer Support, Ease of Use, In-App Guidance, Customer Insights

User Interface, Occasional Bugs, Data Inaccuracies, Limited Customization Options

Do You Use UserIQ?

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Review Summary

UserIQ is a popular SaaS platform that helps businesses understand customer behavior, improve adoption, and drive engagement. Customers consistently praise UserIQ for its ease of use, especially when creating in-app guides and messages. They also appreciate the platform's robust analytics and reporting capabilities, which provide valuable insights into user activity and sentiment. While some users find the initial setup process time-consuming, UserIQ's responsive customer support team frequently goes above and beyond to ensure a smooth implementation and ongoing success.

Pros

  • UserIQ provides actionable customer insights and data on customer behavior.
  • UserIQ provides the ability to create content and curriculum around that data.
  • UserIQ's staff is aligned with customer success, offering a positive experience.

Cons

  • UserIQ aggregates a lot of data, leading to batched updates with some items not updating in real time.
  • The UI can be confusing, making it difficult to find specific data, especially for new users.
  • Setting up guided tours can be cumbersome and requires editing information in both the browser and the UserIQ web platform.

UserIQ Reviews

AI-Generated from the text of User Reviews

Videos on UserIQ

UserIQ Screenshots

UserIQ FAQs

Does UserIQ provide API?

Yes, UserIQ provides API.

UserIQ Contact

Vendor Details

Dunwoody, GA

Contact Details

(404) 417-3307

https://useriq.com/

Social Media Handles

Customers

Intellum
Cox Automotive
Rentlytics
ShootProof
Singleops
Tricentis

UserIQ Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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