UJET Reviews

What do you like best about UJET?I like that you’re able to see all the other agents as well.What do you dislike about UJET?I don’t like that when I try to add another person to the call, like in a conference call, it gets stuck on a previously used area code and won’t let me dial internationally.What problems is UJET solving and how is that benefiting you?UJET improves call management and visibility, helping me work more efficiently and provide better service.

What do you like best about UJET?I love that you can make overseas calls and it shows each country that you can choose from. My top faveWhat do you dislike about UJET?Sometimes Ujet tends to freeze or randomly drop callsWhat problems is UJET solving and how is that benefiting you?It is apart of our entire call center process.

What do you like best about UJET?I like UJET because it makes handling customer interactions smoother and more efficient, especially in a fast-paced support environment. From my perspective working in a BPO setup, the platform brings everything viz., calls, chats, customer details, and interaction history into one place. This saves a lot of time and reduces the need to switch between multiple tools. It also helps me provide a more personalized experience for customers, since all the relevant information is easy to access during each interaction. Overall, UJET boosts productivity while keeping the workflow more organized and less stressful.What do you dislike about UJET?UJET can be laggy at times, especially when opening it for the first time each day or when I’m handling multiple interactions. In my experience, there are moments when the system slows down, responds late, or doesn’t load properly, which is frustrating when I’m dealing with customers in real time and need to make an urgent call. These delays hurt efficiency and make the overall workflow more stressful, since even simple actions end up taking longer than expected.What problems is UJET solving and how is that benefiting you?From my point of view, it brings calls, chats, and customer information together in a single platform, so I don’t have to switch between different tools while assisting customers. Having everything in one place helps me respond faster, stay organized, and provide better support because all the details I need are right there. It also cuts down on confusion and manual effort, making my work more efficient and improving the overall customer experience.

What do you like best about UJET?UJET is the best for being user-friendly. It has a lot features that makes call interaction better. It sync well with the other tools we have that makes the workload easy. It is very efficient to our daily work as it offer functions that can modify the you want to handle the call, email or even chat.What do you dislike about UJET?One thing I dislike about this tool is that sometimes it glitched to some occassion. Despite opening this without other tab, its tab is slow to open and might take minutes or even hours to load. I hope they can address this so this tool can reach its full potential.What problems is UJET solving and how is that benefiting you?UJET solved a lot of problem on our work. It helps me work efficiently as this tool help me dissolved work easily. It has feature like an in-app support and smart automation that resolve customer service problem without going thru multiple steps.

What do you like best about UJET?The best thing about UJET is how simple it is to use. It has a wide range of features that connect seamlessly with the other tools and systems we use at work, which makes our workflow much smoother. We rely on it every single day, and our operations honestly wouldn’t run the same without it. It’s become an essential part of how we work.What do you dislike about UJET?One thing I dislike about UJET is that it sometimes crashes when I have other tabs or tools open. When that happens, it slows everything down and forces me to stop what I’m doing to troubleshoot the issue. Even if it’s basic troubleshooting, it still takes up valuable time and interrupts my workflow, which can be frustrating during busy hours.What problems is UJET solving and how is that benefiting you?UJET has capability to address major concern regarding customer service industry. Its features helps our operation to work smoothly and functional. It cater assistance for every communication we want to share with our customers whether its via call, chat or email. It also have an automated feature that lets us send immediate response to our recipients.

What do you like best about UJET?I believe I like everything about the use of UJET. It's very useful when it comes to my work. It's easy for me to change my aux status and to find notes and customer's information. The setup and access are easy too.What do you dislike about UJET?none so farWhat problems is UJET solving and how is that benefiting you?UJET makes it easy for me to find customer information and notes and change my aux status effortlessly.

What do you like best about UJET?What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based platform, it’s incredibly easy to use, making life much simpler for both the person asking for help and the agent providing it. I’m a huge fan of how it cleans up messy workflows—everything feels smart, connected, and completely intuitiveWhat do you dislike about UJET?Honestly, this feature is all upside—it’s just genuinely useful.What problems is UJET solving and how is that benefiting you?UJET does a great job of fixing the messy, slow parts of customer support. It used to be such a headache trying to juggle different tools for calls, chats, and tickets, but UJET pulls everything into one spot. By making it so much easier to manage conversations and find info, it speeds up response times and keeps things accurate. The result is happier customers and a much less stressful workday for everyone involved.

What do you like best about UJET?UJET is very helpful and useable all the necessary command was in the UJET. UJET is friendly to use and easy to handle.What do you dislike about UJET?I don't have any thing that I don't like because it works faster and excellent most of the time.What problems is UJET solving and how is that benefiting you?Easy to reach and assisting the customer remotely. Even we are on the other side of the world Ujet is very helpful. UJET can be tools that can connect to people.

What do you like best about UJET?UJET best for its user-friendly interface, seamless integrations with CRMs, robust omnichannel communication, and intelligent call routing capabilitiesWhat do you dislike about UJET?Its cloud-based platform provides scalability, and the platform's focus on simplified agent workflows and actionable insights through powerful analytics helps enhance customer service efficiency and effectiveness.

What do you like best about UJET?I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are game-changers, allowing me to diagnose issues quickly by seeing exactly what the member sees. UJET's accurate virtual queuing reduces member frustration by allowing them to hang up without losing their place in line and ensures a seamless callback. The high-quality audio and signal stability are impressive, especially when dealing with members in remote areas. I love the integrated multimedia messaging that allows members to send photos and videos directly during the call, making documentation easy and automated. Moreover, UJET's ability to sync all interactions with our CRM automatically is incredibly useful for record-keeping. The platform's integration with our existing tech stack, especially Salesforce, enhances efficiency by embedding information directly into my dashboard, preventing the need for manual data entry.What do you dislike about UJET?While UJET is a powerhouse for visual troubleshooting, there are a few areas where the friction shows—especially when things get complicated on the member's end. Here is where I think it could be improved: 1. The 'Tech Literacy' Barrier: While the SmartActions (like camera sharing) are brilliant, they rely on the member being comfortable following a link and granting permissions on their phone. For some of our less tech-savvy members, or those using older devices, explaining how to use the feature can sometimes take longer than the troubleshooting itself. I'd love to see a 'Lite' version or a simpler, one-click interface that requires zero 'navigation' from the user once they click the link. 2. Connectivity in 'Dead Zones': Since my work involves RVers who are often off the beaten path, UJET’s reliance on a solid data connection for multimedia can be a hurdle. If a member has enough signal for a voice call but not enough for high-def video, the system can sometimes struggle to downgrade the quality gracefully, leading to dropped sessions or frozen frames. A more robust 'low-bandwidth mode' that automatically prioritizes compressed still photos over live video would be a huge help for those remote escalations. 3. Reporting and Dashboard Customization: From an administrative or 'power user' perspective, the reporting side can feel a bit rigid. Sometimes, digging into the specific data of why an escalation took longer (was it a technical failure or a communication gap?) requires a lot of manual filtering. More granular, customizable dashboards would help me track patterns in RV issues more effectively, allowing me to spot systemic problems with certain manufacturers faster. 4. Integration 'Lag': Occasionally, there is a slight delay between finishing a call and the full multimedia transcript appearing in the CRM. If I need to jump immediately into a follow-up or hand the case off to a technician, I sometimes have to wait a minute or two for the photos to sync. Real-time 'as-it-happens' syncing for photos and videos would make the hand-off process truly instantaneous.What problems is UJET solving and how is that benefiting you?UJET streamlines my technical support by enabling real-time troubleshooting with cobrowse and screen-sharing, reduces data silos with CRM integration, and improves workflow efficiency. It turns customer interactions into a visual process, cutting guesswork and expediting resolutions.