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About Solvvy

Solvvy is an intelligent self-service platform that enables users to provide effortless customer experiences. The software helps users to speed up response times and deliver immediate resolutions to keep the customers happy. Users are equipped with advanced technology based on natural language processing to understand the intent of customers. The platform can answer top common questions and collect customer information to take actions like editing orders or cancelling a subscription. One can reduce the support costs and harness the power of artificial intelligence to maximize agent productivity and reduce ticket volume by putting Solvvy AI for customer support on the front lines. Solvvy enables its users to deliver immediate answers with intelligent self-service and direct the customers to the right place at the right time. The software allows users to dig into analytics that goes beyond customer support reporting. Users can easily integrate with their existing CRM and chat providers. It also provides users with tips to curate a knowledge base that is updated and relevant..

Screenshots & Videos

Solvvy : Dashboard screenshot
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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Solvvy Features

Machine Learning

Improves user experience with artificial intelligence

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Dashboard

A digital insight of reports and other workings on a single screen

Survey Management

Helps in gathering information from the customers to know about their needs

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Natural Language Processing

An automated way by which a machine understands and responds to human language

Solvvy Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 06/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Solvvy Pricing.

Solvvy Alternatives

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Solvvy Reviews

User Rating

4.6/5 (Based on 171 Ratings)

Ratings Distribution

  • Excellent

    73.7%
  • Very Good

    22.2%
  • Average

    2.9%
  • Poor

    0.6%
  • Terrible

    0.6%

Do You Use Solvvy?

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Review Summary

Reviewers commend Solvvy's user-friendly interface, ease of implementation, and efficient customer support. They appreciate the platform's ability to streamline communication, automate processes, and enhance collaboration within teams. Solvvy is praised for its comprehensive features, including customizable workflows, customizable templates, and in-depth reporting capabilities. Many users highlight the platform's positive impact on productivity and overall team performance. However, some reviewers mention occasional technical glitches and suggest improvements in the mobile app's functionality. Overall, Solvvy receives positive feedback for its user-centric design, feature-rich platform, and positive impact on team collaboration and productivity.

Pros

  • Quick and easy implementation process.
  • Intuitive and userfriendly interface, making it accessible for different user levels.
  • Effective in performance analysis and tracking, providing insights for improvement.

Cons

  • Limited customization options for user interface and reporting.
  • Occasional technical issues and bugs reported by some users.
  • Higher pricing compared to some competitors in the market.

Solvvy User Reviews

AI-Generated from the text of User Reviews

Videos on Solvvy

Solvvy Screenshots

Solvvy FAQs

What is Solvvy used for?

Solvvy offers the following functionalities:

  • Machine Learning
  • Knowledge Base
  • Dashboard
  • Survey Management
  • Ticket Management
  • Natural Language Processing

Learn more about Solvvy features.

Does Solvvy provide API?

No, Solvvy does not provide API.

Solvvy Contact

Vendor Details

San Mateo, CA Founded : 2013

Contact Details

+1 650-477-2420

https://solvvy.com/

Social Media Handles

Customers

SCENTBIRD New York
HungryRoot
codecademy
eero
gofundme
Calm

Solvvy Integrations

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