Solvvy is an intelligent self-service platform that enables users to provide effortless customer experiences. The software helps users to speed up response times and deliver immediate resolutions to keep the customers happy. Users are equipped with advanced technology based on natural language processing to understand the intent of customers. The platform can answer top common questions and collect customer information to take actions like editing orders or cancelling a subscription. One can reduce the support costs and harness the power of artificial intelligence to maximize agent productivity and reduce ticket volume by putting Solvvy AI for customer support on the front lines. Solvvy enables its users to deliver immediate answers with intelligent self-service and direct the customers to the right place at the right time. The software allows users to dig into analytics that goes beyond customer support reporting. Users can easily integrate with their existing CRM and chat providers. It also provides users with tips to curate a knowledge base that is updated and relevant..
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Machine Learning
Improves user experience with artificial intelligenceKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Dashboard
A digital insight of reports and other workings on a single screenSurvey Management
Helps in gathering information from the customers to know about their needsTicket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedNatural Language Processing
An automated way by which a machine understands and responds to human languageFree Trial
Available
Pricing Options
Premium Plans ( Subscription )
Pricing Plans
Standard Custom
For businesses with fewer than 50000 customer service requests Yearly
Features
Add-Ons
PRO Custom
For businesses with fewer than 500000 customer service requests Yearly
Features
Enterprise Custom
For businesses with more than 500000 customer service requests Yearly or complex custom requirements
Features
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Disclaimer: The pricing details were last updated on 06/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Solvvy Pricing.
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Solvvy Overview
Solvvy for Salesf...
Solvvy Product De...
Solvvy : Dashboar...
What is Solvvy used for?
Learn more about Solvvy features.
Does Solvvy provide API?
No, Solvvy does not provide API.
Vendor Details
San Mateo, CA Founded : 2013Contact Details
+1 650-477-2420
https://solvvy.com/
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