Shelf

About Shelf

With answer automation, Shelf is reinventing the future of contact centers, reliably and rapidly connecting users with the information they need. Its award-winning, cutting-edge knowledge automation technology transforms how companies curate and share company knowledge, revolutionizing access to answers. With Shelf, everyone has access to more information and has the ability to accomplish more. Shelf, which is powered by MerlinAI, provides on-demand, contextualized responses to employees, prospects, and customers through your contact center and self-service solutions. Full visibility into how knowledge is used and whether it is (or is not) attaining resolutions ensures reliability. This helps administrators to optimize content that is wrong or old, which would otherwise slow down teams. Shelf's open and expandable architecture offers pre-built interfaces, SDKs, and APIs for simple integration with enterprise applications. Creating a knowledge infrastructure is required to improve the customer experience, increase employee productivity, and address the difficulties that contact centers encounter.