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About ContactEngine

Deep Dive with Clara AI

ContactEngine lets provide proactive customer service interacting with customers through the channels they’re most comfortable with, before they need to contact user. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of the operations, and revolutionizing the customer experience.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    64%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

ContactEngine Features

Conversation Intelligence Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%

AI/Machine Learning

Call Tracking

Intent Recognition

Keyword Filtering

Real-Time Data

Tagging

Trend/Problem Indicators

Trend Analysis

Natural Language Processing

Call Recording

Facility to record calls with a set of conditions and compliance

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Access Controls/Permissions

Employee Coaching Tools

Notes Management

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Qualification

ContactEngine Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Disclaimer: The pricing details were last updated on 20/07/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ContactEngine Pricing

ContactEngine Alternatives

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ContactEngine Reviews

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Videos on ContactEngine

ContactEngine FAQs

What is ContactEngine used for?

ContactEngine is Conversation Intelligence Software. ContactEngine offers the following functionalities:

  • AI/Machine Learning
  • Call Tracking
  • Intent Recognition
  • Keyword Filtering
  • Real-Time Data
  • Tagging
  • Trend/Problem Indicators
  • Trend Analysis
  • Natural Language Processing
  • Call Recording
  • Compliance Tracking
  • Multi-Channel Communication
  • Performance Metrics
  • Feedback Management

Learn more about ContactEngine features.

What are the top alternatives for ContactEngine?

Does ContactEngine provide API?

No, ContactEngine does not provide API.

ContactEngine Contact

Vendor Details

McLean, Virginia

Contact Details

Not available

https://www.contactengine.com/

Social Media Handles

Disclaimer

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