Five9 Reviews

User Rating

3.3/5 (Based on 106 Ratings)

Rating Distribution

Excellent
44.3%
Very Good
14.2%
Average
4.7%
Poor
0.9%
Terrible
35.8%

User Sentiments

Reliable Service, Extensive Integrations, User-Friendly Interface, Robust Reporting

Technical Issues, Poor Customer Support, Outdated User Interface, Limited Call Routing Features

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Review Summary

Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers.

Pros

Advanced call routing and IVR systems for efficient call management.
Robust analytics and reporting for datadriven decisionmaking.
Scalable and flexible platform to accommodate growing business needs.
Userfriendly interface and intuitive design for seamless adoption.

Cons

Higher pricing compared to some competitors, requiring careful budget allocation.
Occasional reports of technical glitches and system downtime, impacting user experience.
Limited integration options with certain thirdparty applications, affecting seamless data sharing.
Steep learning curve for some users, requiring dedicated training and support.

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Reviews

Alexandre Michaud

May 27, 2025 Source: Trustpilot.com

Very good users interface and many…

Very good users interface and many interesting features after 1 demo.

Rory B

January 5, 2024 Source: G2.com

"Easy to build, easy to manage, easy to expand rapidly, easy to get a hold of support."

What do you like best about Five9?

I found that it was easy to learn how to build and run the system through their online documentation and classes, and have very little problems building out new campaigns or IVR scripts because of the general simplicity of the platform.

What do you dislike about Five9?

For the longest while, I had been frustrated at times with the reporting function. The canned reports and even most of the custom reports take care of 80% of our reporting needs, but there are more complex reporting needs that require me to export the data to an external reporting platform.

What problems is Five9 solving and how is that benefiting you?

Our contact center rapidly expands and contracts, depending on the season and consumer / partner needs. Both the tools that we use to manage the IVR scripts and campaigns, as well as the support of our account manager and tech support teams, allow our organization to quickly change to meet consumer demands.

Virginie Furst

November 24, 2023 Source: Trustpilot.com

Cyber Week & Five9

We implemented Five9 in August of this year and have just gone through our first Cyber Week and can happily report we had 0 downtime during our busiest time of year. We're thrilled with how the solution performed.

Ronak J

November 14, 2023 Source: G2.com

"Great platform for seamlessly calling"

What do you like best about Five9?

It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform.

What do you dislike about Five9?

UI can be better. Adaptabbility can be challenging

What problems is Five9 solving and how is that benefiting you?

It helps the organisation to reach out to its customers.

Paul Brown

November 13, 2023 Source: Trustpilot.com

Great Experiance

Five9 makes it easy to turn up service and migrate users quickly. A process that would take months in a Cisco platfrom only take weeks

Brandon

November 10, 2023 Source: Trustpilot.com

Five9 Support is Top Tier

Five9 is an incredible company to work with. Switching to them was a smooth and easy process, and the ongoing support we receive from them is outstanding. Our TAM, Joey, and our AM, Nick are always very quick to respond to our needs and provide us the best service possible. The phone system itself is worry-free, and requires little to no maintenance to keep running. Five9 offers great reporting data to track employee and campaign performance. I strongly recommend Five9.

Jeff Kabler

November 10, 2023 Source: Trustpilot.com

Five9 is a great partner for our business

Overall Five9 is a great partner to work with. Their software is top notch, our TAM provides fantastic service and helps solves any issues quickly, and additions like analytics have really help with our business.

William “Jay” Orman

November 10, 2023 Source: Trustpilot.com

Five9 as a whole is very responsive to…

Five9 as a whole is very responsive to Customer needs and issues. The Service works 99% of the time and when issues Five9 drops everything to respond. Ease of contact is a blessing!

Alexis

November 9, 2023 Source: Trustpilot.com

Five9 has been essential in helping to…

Five9 has been essential in helping to manage our team. The user friendliness and features that are consistently improving makes for an excellent product for our company needs. Five9 in conjunction with Saleforce is a very effective combination.

Larry

November 9, 2023 Source: Trustpilot.com

Salesforce is user friendly

Salesforce is accurate, quick to update and user friendly. I enjoy its layout and design

Five9 Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Five9?

Review Summary

Pros

Cons

Alexandre Michaud

Rory B

Virginie Furst

Ronak J

Paul Brown

Brandon

Jeff Kabler

William “Jay” Orman

Alexis

Larry

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