Home/Cloud Communication Platforms/Voximplant
Updated on: March 1, 2021
What is Voximplant ?

Voximplant

An Intelligent Cloud Communication Platform With Easy Voice, Video, And Messaging Features
(16 Ratings) Write Review

Voximplant is a cloud-based platform designed for real-time communication that helps businesses and developers to work efficiently. Users can connect any numbers worldwide according to requirements and make calls between phones, mobile apps, and web apps. Peer-to-peer audio and video calls between web and mobile apps can also be done easily. Users can build smart automated outbound calling campaigns in no time including high definition programmable audio conferencing. Users can receive and manage any number of inbound calls using call queueing and intelligent routing. It enables users to build any type of IVR for business processes automation and make outbound calls from the web or mobile app. Users can transform voice calls into chat logs with timestamps easily. With the video chat feature, users can create high-quality video communication between web and mobile apps. The software allows programmable multi-party video conferencing in the cloud and to also record high-quality video into compatible video files without any difficulties.

Voximplant Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Palo Alto, California / +44 203 695 6215
Deployment SaaS/Web/Cloud Category Cloud Communication Platforms

Voximplant Pricing

Pricing ModelFreemium , Subscription
Platform to Phone numbers

Landline: from $0.013

Mobile: from $0.013

Features

  • Audio Call Recording: 0.0005 USD per minute include 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
Phone numbers

Tollfree: $3 monthly fee and $0.03 Inbound / Price per minute

Other: $1 monthly fee and $0.05 Inbound / Price per minute

Landline: $1 monthly fee and $0.005 Inbound / Price per minute

Features

  • Audio Call Recording: 0.0005 USD per minute includes 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
Free (Monthly Active Users)
Free

Features

  • Up to 1000 MAU
Small (Monthly Active Users)
$100 /Month

+$0.03 / for each additional user

Features

  • Up to 5K MAU
Medium (Monthly Active Users)
$1,000 /Month

+$0.02 / for each additional user

Features

  • Up to 80K MAU
Custom (Monthly Active Users)
Custom

Features

  • More than 1M MAU
Free (Messaging)
Free

Features

  • Up to 50K messages per month
Small (Messaging)
$100 /Month

+$0.04 / for 100 additional messages

Features

  • Up to 500K messages per month
Medium (Messaging)
$1,000 /Month

+$0.003 / for 100 additional messages

Features

  • Up to 10M messages per month
Custom (Messaging)
Custom

Features

  • More than 10M messages per month
SIP

SIP to Platform: $0.002 Voice price per minute and $0.00005 +Video price per MiB

Platform to SIP: $0.002 Voice price per minute and $0.00005 +Video price per MiB

Features

  • Audio Call Recording: 0.0005 USD per minute include 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
SMS

Inbound: $0.012 price per message

Outbound - National: $0.0068 price per message

Outbound - International: $0.017 price per message

Features

  • Audio Call Recording: 0.0005 USD per minute include 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
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Disclaimer: The pricing details were last updated on 23/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Voximplant FAQs

The pricing for Voximplant starts at $100.00 per month. Voximplant has 4 different plans:

  • Small (Monthly Active Users) at $100.00 per month.
  • Small (Messaging) at $100.00 per month.
  • Medium (Monthly Active Users) at $1000.00 per month.
  • Medium (Messaging) at $1000.00 per month.
    • Voximplant offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about Voximplant pricing.

Yes, Voximplant offers a free plan.

Learn more about Voximplant pricing.

Yes, Voximplant provides API.

Ask the Community View Community

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Voximplant Reviews

OVERALL RATING
4.8
Based on 16 Rating(s)
Rating Distribution
  • 93.8 %
  • 6.3 %
  • 0 %
  • 0 %
  • 0 %
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Timur VSource : g2crowd.com
(Reviewed on 14 September 2020)
"JivoChat"

What do you like best?

Voximplant has great functionality and flexibility as a communication platform.

Excellent documentation and devtools are always up to date. They offer 24/7 technical support and always answers questions quickly.

What do you dislike?

Sometimes there are so many ways to implement the required functionality that we are faced with a choice of exactly how to do it. On the other hand, technical support always suggests which tool is best to choose to implement the required service.

Recommendations to others considering the product:

Very reliable platform with exceptional support from the team and constant updates.

What problems are you solving with the product? What benefits have you realized?

Jivo an omni-channel business messenger. Our live chat widget is embedded in our customers’ websites so they can communicate with their customers. More than 270,000 sites around the world trust JivoSite to communicate with their customers.

We have many competitors: instant messengers, direct calls to companies, emails, etc so we always need to provide differentiating features. We chose Voximplant so that we could offer a new web calling feature that enables our users to speak with their customers on the phone while exchanging messages and documents at the same time. This feature has been very well received by our customers.

In addition, the callbacks feature we implemented with Voximplant helps close deals when only chat isn't enough. Our customers combine these two communication channels to increase conversions at all stages of the sales funnel.

...more
Alejandro MSource : g2crowd.com
(Reviewed on 24 July 2020)
"El mejor Software de CPAAS"

What do you like best?

Uso Voximplant para instalar click to call en mis páginas, es increible! gracias a Voximplant he logrado implementar un bot con Dialogflow que captura leads fuera de working hours y es enviado directamente al CRM.

What do you dislike?

Hasta el momento nada, toda la documentación ha logrado resolver todos los problemas.

What problems are you solving with the product? What benefits have you realized?

Gracias a Voximplant pude capturar leads fuera de working hours con Dialogflow y enviar esta información al CRM

...more
Anar SSource : g2crowd.com
(Reviewed on 20 July 2020)
"Skyeng"

What do you like best?

Fast and easy integration - calls are made automatically based on event triggers we set.

Efficiency - we were able to build a smart IVR with advanced speech interaction that increased the number of successful calls by 17%

What do you dislike?

We got hung up on some of the telephony concepts during our integration, but additional updates to the documentation made it possible to speed up the process

Recommendations to others considering the product:

If you need an easy-to-use solution for building a contact center and quickly making outbound calls to a large customer base - Voximplant Kit is what you need!

What problems are you solving with the product? What benefits have you realized?

Skyeng uses Voximplant Kit to automatically inform students over the phone if they need to top up their balance, about any vacation time that the teacher is taking, as well as remind them of upcoming scheduled lessons.

...more
Olga PSource : g2crowd.com
(Reviewed on 15 July 2020)
"We chose Voximplant, because the platform completely solves our business problems."

What do you like best?

Great SDK - our developers easily understood the platform and were able to create a product quickly.

API - you can easily integrate the platform with your CRM-system for more precise call control.

Technical support - if you need help to figure out how to set up scripts, colleagues are always ready to help.

What do you dislike?

A year ago, we occasionally observed some issues on the platform side with Voximplant’s SBCs that impacted some calls. We are grateful these problems were fixed quickly..

What problems are you solving with the product? What benefits have you realized?

We run a service that connects professional lawyers with clients online to help with a wide variety of legal needs. These calls are a perishable item. If you don’t pick up the phone - you’ll lose the client. We used to have a call center that received calls from clients and transferred them to lawyers, but the new system from Voximplant now lets us directly connect clients to our legal partners.

...more
aman aSource : g2crowd.com
(Reviewed on 11 July 2020)
"Amazing Platform for Web Conferences"

What do you like best?

I like its interface very much. It is very user-friendly and easy to use. It is a cloud base platform. It's audio and video quality is very good. We easily chat with colleagues and employees.

What do you dislike?

It provides more advanced features for solving communication problems. It is quite expensive compare to the other alternatives.

Recommendations to others considering the product:

I have a great experience with Voximplant. It is the best platform for video conferences and meetings. It has lots of features for video conferences. It's one click to join meeting feature is amazing.

What problems are you solving with the product? What benefits have you realized?

It helps to solve my communication problem with our clients and employees. We easily schedule meetings with our team members and clients and easy to share screens and documents with us.

...more
Emil ISource : g2crowd.com
(Reviewed on 01 May 2020)
"My go-to choice for connecting Jitsi backends to SIP or PSTN"

What do you like best?

Voximplant’s JavaScript-based control over dial plans and IVR is a great fit for our development team.

Their versatile REST API’s have given us all the control we need - we’ve almost never needed to do something that we weren’t able to.

Their great international coverage lets us provide dial-in service all over the world.

Voximplant’s advanced media stack has some huge optimizations that help us increase quality and reduce load on our SIP to video gateways by multiplexing multiple media streams into the same channel (intrasession SSRC mixing).

Support for audio levels (RFC6464) is also very innovative and perfect for our architecture.

What do you dislike?

Their Root Cause Analysis (RCA) reports after the rare outage could be improved.

Recommendations to others considering the product:

Tell the Voximplant team what you need. Their platform has a lot of capabilities that seem to be relatively easy for them to expose.

What problems are you solving with the product? What benefits have you realized?

We offer a video meetings service for tens of millions of users. We use Voximplant for dial-in and dial-out capabilities with local numbers for 30+ countries. We use Voximplant to handle our IVR requirements, including calling our APIs to authenticate users, and to manage media into and out of our global network of SIP Gateways. Voximplant has given us important PSTN calling capabilities that leverage our advanced architecture.

...more
Arseniy NSource : g2crowd.com
(Reviewed on 07 July 2020)
"Good team and perfect service"

What do you like best?

Very fast processing of incoming requests.

Conversion increase - connecting the service led to a 2 times increase in the conversion of applications into a test drive.

Integration of Voximplant’s serverless platform with Hyundai’s CRM was surprisingly simple.

What do you dislike?

We don’t really have any complaints. It took us some time to roll out the system to all of our dealers, but that wasn’t directly Voximplant’s fault.

What problems are you solving with the product? What benefits have you realized?

We operate a large dealer network for Hyundai. Before Voximplant, prospects who wanted to come by for a test drive were manually reviewed and scheduled with a local dealership. This would often take 24 to 72 hours and we would lose many prospective customers during this period.

We moved to an automated phone system using Voximplant. This system automatically calls and interacts with the prospect to verify their information and get them scheduled. Voximplant provided us with a full set of telephony, speech process, and speech synthesis tools for building the system. We were even able to integrate Voximplant’s serverless cloud with our CRM to capture all information and the full history.

...more
Consultant in Food ProductionSource : g2crowd.com
(Reviewed on 06 July 2020)
"Grow Food"

What do you like best?

The Voximplant platform has a lot of pros - complete freedom, transparency and the pay as you go format. You can configure telephony to fit your needs, receive detailed analytics on calls, do not have staff around the clock serving the call center, and pay only for what is currently being used.

What do you dislike?

Voximplant made a change to one of their API’s that was not clearly documented. This caused us a minor issue and we had to go to support to understand what happened. Our manager promised that this would not happen again, and fortunately it has not :)

What problems are you solving with the product? What benefits have you realized?

We built an Automatic Call Distribution (ACD) system that takes incoming customer calls, handles entry of customer credit card information into our CRM, and connects users to our couriers without exposing any private phone numbers or credit card information.

...more
Reza RSource : g2crowd.com
(Reviewed on 04 June 2020)
"Do you want to connect Dialogflow to Telephony system? VOX is what you are looking for"

What do you like best?

Vox does have a ready to use plug and play connector for Dialogflow, you can use it in 5 minutes, this is not the only cool feature, they have a script (called scenario) for that, and you are able to edit and manipulate it and customize it (as we did)

Documentation is very good. you can find whatever you need there

Customer support is good and you will get answer quickly

What do you dislike?

I would like some features like auto payment, or webhook per line number, but you can live without it.

What problems are you solving with the product? What benefits have you realized?

Connecting to Dialogflow Telephony in 5 minutes

...more
Matt BSource : g2crowd.com
(Reviewed on 30 March 2020)
"A hidden gem in the CPaaS world!"

What do you like best?

Simple, easy to implement CPaaS solution, complete w/ native Dialogflow. We had no issues interfacing via SIP. Their VoxEngine cloud environment made it easy to adjust our setup without having to involve our regular developer staff. Their billing is very transparent and their CDR reporting was easy to incorporate into our systems.

Voximplant is a great go-to platform when we have special projects that extend our own capabilities and for prototyping new offers.

What do you dislike?

I wish they had a multi-user account setup that could give individual users limited rights. We could have used that with some of our remote teams, and it would be nice to keep the finance guys away from the operational controls.

I understand they are working on this capability.

What problems are you solving with the product? What benefits have you realized?

We were able to help a customer add affordable IP calling in a region that had expensive and unreliable cellular coverage. This helped us maintain a loyal and large customer.

We also used their CPaaS layer to prototype custom solutions for several customers before investing in a full-scale buildout. Their ability to spin up service quickly has saved us a ton of time and money.

...more
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Videos on Voximplant

VoxImplant. Cloud platform for real-time communication app development
VoxImplant. Cloud platform for real-time communication app development
Welcome to the Voximplant Kit. Let's get acquainted with the service and its capabilities.
Cómo recargar saldo en una cuenta de Smartcalls

Voximplant Screenshots

Save and Draft
Publish
Outbound
Create Queue
Add Dialog Flow
Save and Draft
Save and Draft
Publish
Outbound
Create Queue
Add Dialog Flow

Customers

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