SaaS Glossary - Essential Terms Defined

Auto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.

Access control is the method for limiting access to sensitive information. Through an access control gateway, only those whose identities have been validated can access company data. This selective restriction of data is done using authentication and authorization.

The Admission Management System allows you to manage the admissions easily along with the student's basic details, emergency contact information, immigration details, academic history, fee details, and documents are submitted or pending, etc.

Alerts are actionable and content-rich push notifications sent by the collaboration software. These notifications can be for anything from messages from teammates, reporting managers, or work updates.

A social media approval process assigns specific team members to specific tasks. One of those tasks in the workflow process involves editing content before publication. Basically, there are extra sets of eyes reviewing content, making sure errors or off-brand posts don't slip through the cracks.

A/B testing is a method of comparing two versions of a webpage or app against each other to determine which one performs better. AB testing is essentially an experiment where two or more variants of a page are shown to users at random, and statistical analysis is used to determine which variation performs better for a given conversion goal

Activity management is used to administer the activities assigned to employees in an organization. The data in an activity is a very important source of information for all the employees that are relevant for that information.

Assessments can take many forms, such as pre-and post-learning surveys, short quizzes, or detailed examinations. Question types can include multiple-choice, true and false, list selection, and others. The management of all these assessments is called Assessment Management.

Audience analytics tracks your live event's stats in real-time. With it, you'll know how many people are watching, where they're watching from, what device they're watching on, and more.

Automatic trackers completely remove the need to manage timers or manually input data, accurately recording all your work activity for you in the background. Some even use artificial intelligence to create your daily time sheets.